The Wharf-Madison Beach Hotel

The Wharf-Madison Beach Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Bernadette VIP

   San Francisco19 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We were rushed with our meal especially at the beginning of the meal. Staff was very nice and helpful.
   

   The Wharf-Madison Beach HotelResponded today

   Thank you for dining with us and for your kind words about our staff — we’re glad to hear they made a positive impression. We're sorry to hear you felt rushed at the beginning of your meal. While we do our best to ensure all guests feel comfortable and unhurried, we truly appreciate the feedback and will share it with the team to help improve the experience. We're glad you stayed and enjoyed your time with us, and we hope to welcome you back soon!
   

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2. D

   Dr Joanne VIP

   New York City39 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was wonderful and the staff was friendly and kind.
   

   The Wharf-Madison Beach HotelResponded today

   Thank you for your lovely review! We're so glad you enjoyed the food and felt well cared for by our team. It means a lot to hear such kind words, and we look forward to welcoming you back soon!
   

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3. P

   Paula

   New York City1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this restaurant, but holidays are overbooked and waits are long even with reservations.
   

   The Wharf-Madison Beach HotelResponded today

   I love this restaurant, but holidays are overbooked, and waits are long even with reservations.
   

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4. C

   Cindi VIP

   New York City22 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious Easter prix fixe menu today. Food always good other than a few minor things. Kitchen was slower than usual but gave us time to digest the 4 courses. First course choices a bit disappointing but the rest amazing. Duck mousse pate, Rack of lamb, chocolate flourless cake up to par. Service was decent considering it was a holiday. Always recommend this spot with amazing food and a view to die for.
   

   The Wharf-Madison Beach HotelResponded today

   Thank you for joining us for Easter and for your thoughtful review. We're happy to hear you enjoyed the overall meal — especially the rack of lamb, duck mousse pâté, and flourless chocolate cake. We appreciate your understanding with the pacing on a busy holiday and your honest feedback on the first course options. It means a great deal to have your continued recommendation, and we look forward to welcoming you back to enjoy the food and beautiful view again soon!
   

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5. M

   Morgan

   New York City1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience at The Wharf at The Madison Beach Hitel started off by filling a reservation for my family 2 and a half hours late. We then sat at a table and were not served anything but dinner rolls for another hour. The food portions were small, especially for the price, the child’s plates were larger portions. Our bill was incorrect and required us to wait for a manager. Our total time spent at the establishment was approximately 5 hours, for a planned brunch, with 3 children under the age of 8. With an additional 378$ in services attached after the prepayment for the reservation, only to leave in search of food because of the small portions paired with time spent waiting to be seated for hours. Our experience was less than satisfactory, disappointed would best describe our situation.
   

   The Wharf-Madison Beach HotelResponded today

   Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations and that is not the standard we strive to provide for our guests. We regret the delays and billing issues and appreciate you bringing them to our attention. Your comments about service and portion sizes have been shared with our team as we continue to improve. We hope to have the opportunity to welcome you back for a better experience.
   

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6. D

   Doug

   Toronto1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 3

   we sat at end table for 2 on wall around side of bar cold when people going in and out to porch continuously had management staff standing in front of us figuring out setting and whatever else great waitress kim
   

   The Wharf-Madison Beach HotelResponded today

   We appreciate you taking the time to share your experience. We're sorry to hear that your seating location and the surrounding activity impacted your visit — that’s certainly not the atmosphere we aim to provide. Your comments will be shared with our team so we can continue to improve. We're so glad to hear Kim made a positive impression; we’ll be sure she hears your kind words. We hope to have the chance to welcome you back for a more relaxing and enjoyable meal.
   

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7. C

   Charles VIP

   New York City58 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   The valet parking was convenient, the views were beautiful, and the patio ambiance was a standout. Unfortunately, the service was disappointing. We saw our server only twice—once to drop off the menus and again with the check. No check-in on our appetizers, no follow-up on drinks, and our food took exactly an hour to arrive. Meanwhile, tables around us were being served promptly. It felt like our order was either lost in the kitchen or never sent in. And after all that, the burger and chicken sandwich were just average.
   

   The Wharf-Madison Beach HotelResponded 6 days ago

   Thank you for sharing your experience with us. I’m glad to hear you enjoyed the valet service, views, and patio ambiance. However, I sincerely apologize for the service and food delays you experienced. This is certainly not the level of service we strive to provide, and I’ve shared your feedback with our team to ensure improvements. We appreciate your visit and hope to have the opportunity to provide a better experience next time.
   

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8. E

   Ellie

   Washington DC1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best time at the wharf restaurant! We sat on the patio and had great views of the water and even better service! Drew was the best waiter!!
   

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9. t

   tee

   New York City1 review

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The waiter gave me the check before I was done and then he scooped my dessert from the take home bag and the presentation was terrible. He placed the ice cream and the crumbled bread pudding in front of me. I found it rude, but I still left a decent tip.
   

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10. GH

    GaryH

    New York City9 reviews

    5.0

    Dined on April 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent restaurant with an incredible view of Long Island Sound. Always an interesting and delicious selection of Entres with several being quite unique. Cheerful and atmosphere with friendly and attentive staff!
    

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