The Lobby

The Lobby reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jennifer VIP

   Chicago40 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent Caesar salad. Very nice quiet experience.
   

   The LobbyResponded on April 18, 2025

   Dear Jennifer, Thank you for taking the time to share your review. We are pleased to read that you enjoyed your dining experience at The Lobby, including the service and Caesar salad. We hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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2. N

   Natalie

   Chicago3 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fabulous, light and airy atmosphere, very attentive staff, and I loved the violinist and cellist that played during my lunch :)
   

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   The LobbyResponded on April 10, 2025

   Dear Natalie, We are pleased to read that you enjoyed your dining experience at The Lobby, including the food, atmosphere and service. Thank you for sharing your review. We hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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3. L

   LINA VIP

   Chicago70 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the lobby when I want a posh, quiet place for a chill celebration or a nice conversation. Food is delicious and the service wonderful. A bit pricey but hey, it’s the Pen.
   

   The LobbyResponded on April 8, 2025

   Dear Lina, We appreciate your kind review of The Lobby! Thank you for sharing your compliments. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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4. M

   Mely VIP

   Chicago30 reviews

   5.0

   Dined on April 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I started going again to The Lobby since I came back from a junket trip. Have tried other venues and I keep circling back to my fave: The Lobby, for wonderful service and ambience.
   

   The LobbyResponded on April 4, 2025

   Dear Mely, So glad to hear you keep coming back and that you have enjoyed the service and atmosphere. We look forward to welcoming you again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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5. M

   Michael VIP

   Chicago10 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 5

   Food was cold. Tea was teabags not loose leaf. This has happened past 2 times. Things have changed here. Room is still gorgeous. Food quality has diminished.
   

   The LobbyResponded on April 1, 2025

   Dear Michael, I am concerned to read about your recent dining experiences at The Lobby. I would love to speak with you directly, should you be open to it, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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6. M

   Mely VIP

   Chicago30 reviews

   5.0

   Dined on March 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from concierge to staff. Always a pleasure when they acknowledge my absence. I feel at home at The Lobby! I highly recommend to everyone!
   

   The LobbyResponded on March 25, 2025

   Dear Mely, Thank you for your kind recommendation of The Lobby! We are delighted that you have enjoyed your dining experiences at The Lobby and that you feel 'at home'. We hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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7. MO

   MOLLYCAKES

   Chicago33 reviews

   3.0

   Dined on March 19, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 5

   Mushroom risotto was dry and undercooked. Service was not attentive. Embarassing with a guest
   

   The LobbyResponded on March 25, 2025

   Dear Mollycakes, Thank you for taking the time to share your review. I am disappointed to read about the lapse in service that you experienced, as well as your concerns with the mushroom risotto. Please accept my sincere apologies for this. I would love to speak with you directly about your experience, should you be open to it. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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8. M

   Margaret

   Chicago6 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was just wonderful! So patient and kind! A very gracious gentleman from Guatemala.
   

   The LobbyResponded on March 13, 2025

   Dear Margaret, Thank you for your compliments of your server at The Lobby. It is wonderful to read that he made a memorable impact on your dining experience. We hope to welcome you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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9. M

   Michael VIP

   Chicago19 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Also a perfect dining experience. Great food, professional staff and great ambiance. Great waiters....Aida, Leo, Ray and Ulvado.
   

   The LobbyResponded on March 13, 2025

   Dear Michael, We are delighted to read that you enjoyed your dining experience at The Lobby. Thank you for your kind compliments of our staff. We hope to welcome you back soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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10. A

    Anne VIP

    Chicago6 reviews

    4.0

    Dined on March 8, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Service was much slower and less attentive than usual.
    

    The LobbyResponded on March 13, 2025

    Dear Anne, I am disappointed to read about the lapse in service that you experienced at The Lobby. Please accept my sincere apologies for this. I would love to speak with you directly, should you be open to it. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
    

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