Ivy Cafe - Marylebone

Ivy Cafe - Marylebone reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   London1 review

   3.0

   Dined on June 13, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   This is the third time there. I noticed they are slow on the service. Asked for the water three times to get it. Things take a long time to get to the table. Even the bill 😁
   

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2. LM

   LouiseM

   Miami6 reviews

   1.0

   Dined on June 13, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   we arrived early just two of us me and my friend. we were welcomed very nicely shown to a nice table. it was only 5pm we were offered drinks. these took about 10-15mins to come. after half an hour nobody came to us to take any order. no one even looked at us. the place wasn’t at all busy. in the end we gave up. left the cash for the drinks we had and went to another restaurant where we were attended to very nicely. overall a major disappointment
   

   Ivy Cafe - MaryleboneResponded on June 19, 2024

   Thank you for taking the time to leave a review following your recent visit. We're truly sorry to hear about your experience. Your satisfaction is our priority, and we apologize for falling short of your expectation. Please know that your feedback is taken seriously, and we will address the issues with service to our team. We value your patronage and apologize for any inconvenience or frustration caused. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. If you are willing to give us another chance, please contact us directly so we can understand your situation better in order to try and turn your experience around.
   

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3. JC

   JosieC

   Los Angeles36 reviews

   5.0

   Dined on June 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great way to spend first night in London. Everything from service to ambience was amazing! Delicious shepherds pie too!
   

   Ivy Cafe - MaryleboneResponded on June 15, 2024

   Dear Josie, Thank you so much for this amazing review. We are so happy to know you have enjoyed your dining experience with us and we are looking forward to welcoming you back soon.
   

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4. H

   Harley

   Norfolk/Suffolk8 reviews

   4.0

   Dined on June 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Good value and good. Prompt service. Too crowded and noisy for our taste.
   

   Ivy Cafe - MaryleboneResponded on June 15, 2024

   Dear Harley, thank you so much for your good review. We are looking forward to welcoming you back soon.
   

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5. AB

   AnnaB

   London42 reviews

   5.0

   Dined on June 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for the birthday profiterole. Much appreciated
   

   Ivy Cafe - MaryleboneResponded on June 15, 2024

   Dear Anna, Thank you so much for a 5-star review. We are glad to know you have enjoyed your birthday celebration with us and we are looking forward to welcoming you back soon.
   

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6. OT

   OpenTable Diner

   London1 review

   1.0

   Dined on June 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The waitress was very rude. She splashed water all over the table as she was pouring, did not apologise when I pointed this out and did not think cleaning her mess was necessary. The food was also very average. Won’t be returning.
   

   Ivy Cafe - MaryleboneResponded on June 11, 2024

   Thank you for taking the time to leave a review following your recent visit. I'm truly sorry to hear about your disappointing experience at The Ivy. We value your patronage and apologize for any inconvenience or frustration caused. We strive to provide exceptional service and ensure that every guest feels valued and satisfied, it is disheartening to learn that you felt that we were short of your expectations on this occasion. I assure you that we will address these issues internally to prevent similar incidents from occurring in the future. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
   

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7. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on June 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super warm welcoming and service. Shephard pie was fantastic!
   

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   Ivy Cafe - MaryleboneResponded on June 11, 2024

   Thank you so much for leaving us such a great review. We are so glad to know you have enjoyed your dining experience at The Ivy Marylebone. We are looking forward to welcoming you back soon.
   

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8. OT

   OpenTable Diner VIP

   London9 reviews

   3.0

   Dined on June 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Queues down the street as matre d busy in the kitchen and not realising customers were waiting and it seemed they over booked as they were so slow. It took over 30minutes to get a coffee and they got the order mixed up. Wouldn’t go back. Will choose a different ivy cafe.
   

   Ivy Cafe - MaryleboneResponded on June 11, 2024

   Dear Ivy guest, Thank you for taking the time to leave a review following your recent visit. We appreciate your past patronage and the time you took to share your feedback. If you'd be open to discussing your experiences further or providing additional details, please feel free to contact our management directly. We genuinely hope to have the opportunity to regain your trust and offer you a more positive experience in the future.
   

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9. OT

   OpenTable Diner

   London1 review

   1.0

   Dined on June 8, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Food OK. Service inexperienced - 20 minutes after our arrival still waiting for table water and still trying to place a drinks order. When wines did arrive they were the wrong ones - TWICE! Plenty of staff but not organised. Most annoying was the loud music - totally inappropriate and far too loud. Volume even increased as we ate making conversation difficult. Why you need music I will never know - you’re a restaurant NOT a disco.
   

   Ivy Cafe - MaryleboneResponded on June 15, 2024

   We’re very disappointed about the service you received from your recent visit. Thank you for taking the time to leave this review and bringing it to our attention. We take comments like this very seriously and will be talking to the team so we can assure nothing like this happens again. We would like the restore your view of our restaurant and hope that when you do return we can give you the magical experience that the Ivy thrives on.
   

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10. OT

    OpenTable Diner

    London1 review

    5.0

    Dined on June 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    I was welcomed as soon as I got near door before even stepping inside. I was addressed by my surname under my booking and left immediately at ease. The waiting staff could not of been more attentive, asking me if everything was okay, would I like anything else and giving recommendations while placing my order including wine pairing which I always like to see. Felt like they were knowledgeable of the establishment and menu. For an high establishment restaurant, I thought the value for money was perfect, almost a bargain for what you get and the experience. Thank you.
    

    Ivy Cafe - MaryleboneResponded on June 11, 2024

    Thank you so much for leaving us such a wonderful review. We are extremely happy to know you have enjoyed the service provided by our staff and we are looking forward to welcoming you back at The Ivy Marylebone.
    

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