Spatenhaus an der Oper (gut bürgerlich)

Reseñas de Spatenhaus an der Oper (gut bürgerlich) de comensales del restaurante. Basadas en valoraciones recientes.

1. R

   Roberta

   Gran Boston17 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 4

   To begin, let me tell you that I lived in Germany for 8 years and have traveled there regularly since. I have eaten at everything from the smallest Imbiss to the largest beer halls to white-tablecloth restaurants and everything in between. I have eaten at Spatenhaus on der Oper several times and returned last night because we've always enjoyed it. NOT ANYMORE. First off, I specifically reserved the downstairs since I know the upstairs is more up-scale, and we were not going to be dressed appropriately. Somehow, my Open Table reservation got changed to the upper level. Fortunately, I noticed it in time to reverse it. Arrived and approached the host's station, told the first gentleman who approached we had a reservation. He looked at the monitor, called another man over, and said our name with a bit of disgust. The second man tooked us over (we both had on nice sweaters and dark pants), flipped his hand to a nearby table as if to say, "let the peasants sit there". His disdain was evident, we were given a table with no reserved sign on it, which led me to believe it was "reserved" for Americans. Gave us the English menu, would have preferrerd the German one, oh well, Server took her time getting to us, breath reeked of beer, maybe she'd spilled on herself, but I believe she'd been sampling. She took our drink order and then sneered, "Well?" We asked her to return after we had decided on what we wanted, gave us a dirty look and huffed off. Left our drinks + disappeared. Finally returned, we ordered. My meal was poorly presented, frankly tasteless. Spargel with a small schnitzel. COLD potatoes, Hollandaise sauce that required me to break through the film on the top. UGH. Myy partner's meal was mostly ok, but the Kartoffelsalat had a gray tinge to it and tasted weird. He had finished his beer before his meal, and she was no where to be found. Finally came back, 10 minutes to bring his beer, disappeared before I could ask for another glass of wine. We will not return.
   

   Spatenhaus an der Oper (gut bürgerlich)Respuesta enviada hace 1 día

   We are very sorry for the disapointment caused and apologize for any uprofessional behavior by someone in our team. This goes especially for causing the impression that you may not have been welcome because of "not ... to be dressed appropriately". We can also assure you that - even if politics and media imply worse, we do not have "tables reserved for Americans". All guests are welcome in our restaurants. Your visit tro our restaurant seems to have gone in the wrong direction from the first moment on, and we truly apologize for our part in that sad event. Best wishes from the Spatenhaus an der Oper
   

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2. S

   Stefan

   Múnich1 reseña

   4.0

   Comieron en 17 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Nice evening with good service. We liked the selection on the menue.
   

   Spatenhaus an der Oper (gut bürgerlich)Respuesta enviada hace 1 día

   Thank you very much for seeing us AND for kindly recommending us on OpenTable! Best wishes from all of us at the Spatenhaus an der Oper
   

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3. J

   Julian

   BW1 reseña

   5.0

   Comieron en 13 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Very good service. Drinks and food were very good and came in time. An overall great experience and looking forward to the next one.
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 14 de abril de 2025

   Thank you very much for your kind words of recommendation! We are glad that you had a good time and look forward to welcoming you back. Best wishes from all of us at the Spatenhaus an der Oper
   

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4. P

   Peggy

   Suiza3 reseñas

   5.0

   Comieron en 3 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fabulous table, great food, wonderful service, we will be back
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 7 de abril de 2025

   Thank you very much for your kind words of recommendation! Best wishes from all of us at the Spatenhaus an der Oper
   

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5. S

   Susan

   Buckinghamshire1 reseña

   5.0

   Comieron en 28 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Very nice and traditional Bavarian restaurant in the heart of the city. The food was delicious and the services excellent. It can get a bit noisy the busier it gets. But can highly recommend it.
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 31 de marzo de 2025

   Thank you very much for seeing us and also for kindly recommending us here on OT! We are glad that you like what we do and look forward to welcoming you back! Best wishes from the Spatenhaus an der Oper
   

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6. M

   Marcus VIP

   Múnich18 reseñas

   4.0

   Comieron en 24 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   Essen war gut wenn auch eher hochpreislich. Der Service eher ein wenig schroff. Wir hatten aber insgesamt einen netten Abend
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 31 de marzo de 2025

   Wir entschuldigen uns für den beschriebenen Ton Ihres Kellners. Auch wenn unsere Teams an manchen Tagen wirklich besonders harte Arbeit erfolgreich meistern, so soll der Ton doch stets freundlich und einladend sein. Das klappt auch (fast) immer :) Hauptsache es hat geschmeckt, und Sie hatten einen guten Abend bei uns. Danke für die freundliche Rückmeldung! Mit den besten Grüßen aus dem Spatenhaus an der Oper
   

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7. OT

   Comensal de OpenTable

   Baviera1 reseña

   5.0

   Comieron en 24 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Leckeres Essen. Sehr schnell. Freundliche Bedienung. Gemütliches Ambiente. Tische stehen nicht zu eng, so kann man sich gut unterhalten. Etwas hochpreisig.
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 30 de marzo de 2025

   Herzlichen Dank für Ihren Besuch UND auch für Ihre Zeit um uns auf OT zu empfehlen! Mit den besten Grüßen aus dem Spatenhaus an der Oper
   

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8. C

   Colin

   Londres9 reseñas

   2.0

   Comieron en 22 de marzo de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   Poor service. Table location not good. Lighting too bright. And I saw a mouse on the floor.
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 24 de marzo de 2025

   Thank you very much for seeing us - even if there was probably nothing we could have done the way you expected us to. Best wishes from the Spatenhaus in Munich
   

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9. OT

   Comensal de OpenTable

   Múnich2 reseñas

   4.0

   Comieron en 19 de marzo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 1
   4. Ambiente 5

   I've been eating at this restaurant for 20 years. I tell everyone that's my favorite place to eat. The service tonight was the worst I ever experienced. Usually the food is served within a few minutes. tonight it took nearly 30 minutes. The waiter even had to come back and ask what was ordered since he couldn't read his own handwriting. To top it off he expected a tip, which is not customary here in Germany. When it was evident that he wasn't getting a tip, he became rude.
   

   Spatenhaus an der Oper (gut bürgerlich)Se respondió el 20 de marzo de 2025

   Thank you very much for seeing us and also for informing us about last night! We apologize BIG TIME for the waiters’ mistakes. Everyone can have "a bad day", but in this case we need to dig a little deeper. Please be so kind as to check your invoice for some further details, like the time of your visit and the table number. With this data we can talk to the people responsible for the area you sat in. Please be so kind as to send your message to guestrelations@kuffler.de . Thank you VERY much for your support. We sure hope that this was the first and last embarrassing experience in our restaurant ... for the next 20 years! Best wishes from all of us at the Spatenhaus an der Oper
   

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10. OT

    Comensal de OpenTable

    Nueva York11 reseñas

    4.0

    Comieron en 16 de marzo de 2025

    1. Global 4
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Sehr schöne Erfahrung. Eine unangenehme Überraschung war eine Toilettenputzfrau mit Münzschale. Sowas sollte in einem solchen etablissment nicht vorkommen.
    

    Spatenhaus an der Oper (gut bürgerlich)Se respondió el 20 de marzo de 2025

    Vielen Dank für Ihren Besuch. Die Dame an der Toilette arbeitet für eine externe Firma. Wegen der eher kargen Gehälter in der Branche haben wir der Dame erlaubt den Teller hinzustellen. Voraussetzung ist lediglich, dass nicht aktiv um Trinkgeld gebeten wird. Es tut uns sehr leid, wenn Sie sich dadurch unangenehm überrascht fühlen. Sollte Ihnen gegenüber die angesprochene Voraussetzung nicht erfüllt worden sein, so entschuldigen wir uns bei Ihnen und bitten Sie um eine kurze Mitteilung an guestrelations@kuffler.de. Mit Dank & Gruß aus dem Spatenhaus and der Oper
    

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