Benihana - Farmington Hills, MI

Reseñas de Benihana - Farmington Hills, MI de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Krys

   Detroit1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   They did not celebrate a birthday we were having even though I noted the reservation and also told them at the table. Service was lacking and we had to ask the manager to get started with water after waiting for 10 minutes or more. Poor customer service unfortunately, food was decent but overall ranking was disappointing.
   

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2. C

   Chandra VIP

   Detroit41 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 1
   3. Servicio 5
   4. Ambiente 5

   The food made my stomach hurt so bad. I normally eat Benihana at least once every 2 to 3 months and I’ve never had an issue like this will not be coming back to Benihana anytime soon. This made me feel super uncomfortable. Once I got home it was definitely a temperature issue With the food, which is why I was not feeling well and sick!
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 1 día

   Thanks for the feedback, Chandra! We're sorry to hear that your recent visit to Benihana - Farmington Hills, MI didn't meet your expectations. We take your experience with our food very seriously and we apologize if it made you feel uncomfortable. We're glad you enjoyed our service, but we understand that the food is just as important. Your feedback is invaluable and will help us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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3. T

   Terrence VIP

   Detroit2 reseñas

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 2

   Over the years the pricing of the food has good up but it is still the same tricks. A kids meal is over $20. The experience is getting old.
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 1 día

   Thanks for the feedback, Terrence. We're sorry to hear that you've experienced consistent pricing issues over the years. We understand your concern about our kids meal and assure you that we strive to provide a fair and enjoyable experience for all our guests. We appreciate your honesty and will take your comments into consideration as we continuously strive to improve. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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4. M

   Monique

   Detroit2 reseñas

   5.0

   Comieron hace 4 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Chef Victor was Awesome and a Good Time!!! 🥂💥🥂Food was Excellent cooked to perfection!!
   

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5. B

   Barbara VIP

   Detroit10 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Great food and service. Manager stopped by to see how we were doing. The order was perfect.
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 3 días

   Hi Barbara, Thank you for taking the time to leave us this fantastic review. We're thrilled to hear that you enjoyed our food and service. We strive to provide our guests with the perfect dining experience and your kind words are a testament to our efforts. We appreciate your kind words and we look forward to welcoming you back to Benihana - Farmington Hills, MI soon. Best regards, The Management Team
   

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6. S

   Sierra

   Detroit14 reseñas

   3.0

   Comieron en 16 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   I have had many great experiences at the Farmington Hilld Benihana. But this time was probably one of the worst, unfortunately. The server was EXTREMELY slow. It took forever to even get our drinks and for awhile she just disappeared. The cook knew my husband had a shellfish allergy and when he was giving the shrimp appetizer after I told him that I would get his, he still put them on his plate over his food!! I honestly could not believe that and from there my husbands appetite was ruined. We had a 630pm reservation and didn't walk out of there until well after 9pm. Definitely not the experience I had hoped for for my son's birthday celebration. Things have seemed to go downhill at this particular store and we may start going to a different location.
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 6 días

   Dear Sierra! Thank you for your feedback. We're very sorry to hear about your recent experience and truly regret the issues you encountered, especially regarding the food allergy and slow service. This is far from the standard we aim to uphold, and we understand how disappointing this must have been—especially on a special occasion like your son's birthday. Your concerns have been shared with our management team to ensure this is addressed immediately. We appreciate your past visits and hope you’ll consider giving us another chance to provide the experience you’ve come to expect.
   

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7. C

   Cathey VIP

   Detroit18 reseñas

   2.0

   Comieron en 16 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   Service was very slow and our waitress was inefficient. Items were missed in our orders. Manager had to find our cook - since others tables seated after ours - had already been served. We were ONLY there because of the $30 birthday discount.
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 6 días

   Thanks for the feedback, Cathey. We're sorry to hear about your experience at Benihana - Farmington Hills, MI. It's disheartening to hear that our service was not up to par and that you had to wait for your items. We strive to provide efficient service and we regret that we fell short during your visit. We're also sorry that your birthday celebration was marred by the delay. We'll certainly take your comments into consideration as we continually work to improve our customer experience. We hope you'll give us another chance to make it right. Best Regards, The Management Team
   

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8. G

   Gerard VIP

   Detroit1 reseña

   1.0

   Comieron en 16 de abril de 2025

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   Slow slow slow service , bathrooms were nasty , ordered white rice with dinner came way after food was done. Waited a long time for bill.
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 6 días

   Hello Gerard, We're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. We strive to provide our guests with a fast and efficient service, and it's clear we fell short during your visit. We're also disappointed to hear about the cleanliness of our restrooms and the timing of your food order. We appreciate your feedback and will definitely address these issues with our team. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. D

   Douglas

   Detroit28 reseñas

   5.0

   Comieron en 16 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great place to have celebratory dinner. Food was authentic and very tasty! Service was great.
   

   Benihana - Farmington Hills, MIRespuesta enviada hace 6 días

   Thanks for the review, Douglas! We're thrilled to hear that you had a great dining experience at Benihana - Farmington Hills, MI. It's wonderful to know that you found our food authentic and tasty. We're also delighted that you appreciated our service. We always strive to provide a memorable experience for our guests. We look forward to welcoming you back for more celebratory dinners in the future!
   

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10. D

    David

    Detroit2 reseñas

    3.0

    Comieron en 14 de abril de 2025

    1. Global 3
    2. Comida 2
    3. Servicio 4
    4. Ambiente 5

    We LOVE Benihana. When the chef is properly trained it's amazing. UNFORTUNATELY, Benihana these days is "like a box a chocolates - you never know what you're gonna get". We went this week and unfortunately the chef was horrible...overcooked veggies, burnt chicken, very little seasoning or flavor in what should be the best fried rice in the world. The astronomical price is the same whether your chef is a master or someone that can barely crack an egg, and that is quite unfortunate.
    

    Benihana - Farmington Hills, MIRespuesta enviada hace 7 días

    Thanks for visiting us, David. We're truly sorry to hear that your recent experience at Benihana - Farmington Hills, MI didn't live up to your expectations. We pride ourselves on our chefs' culinary skills and it's disappointing to hear that we fell short this time. Your feedback about the quality of our food is valuable and will be taken into account as we strive to improve. We understand your concern about the pricing and we assure you that it's not reflective of our usual practices. We hope you'll give us another chance to impress you in the future.
    

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