Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Reseñas de Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Andrew

   Charlotte2 reseñas

   1.0

   Comieron hace 5 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   It was horrible. The chef tried to hand my husband the knife and said you think you can do it better. Also, my son asked for a volcano and the chef told him tomorrow. He never did it. He burnt my chicken and my husbands surf & turf. The food was way over seasoned and took forever. No show just a horrible experience. The managers were jokes. One of them said to me after I packed up our food after my 2 kids & husband refused to come back to the table, well I guess you will enjoy your food later. This is in reference in me saying I’m not paying full price. Don’t go. We have been eating at this location for 12 years. Will never be back!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLRespuesta enviada hace 3 días

   Thanks for visiting us, Andrew. We're truly sorry to hear about your recent experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's clear that we fell short of our usual standards during your visit, and for that, we sincerely apologize. We understand how disappointing it must have been for you and your family, and we truly apologize for any discomfort caused. We're taking your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to make it right in the future. Sincerely, The Management Team
   

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2. T

   Travis

   Nashville5 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Amazing!! Love Benihana, service & food was amazing!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLRespuesta enviada hace 3 días

   Hey Travis, the Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL Management Team thanks you for the amazing review! We're thrilled to hear that you loved our service and food. Your kind words mean a lot to us. We look forward to serving you again soon. Thanks again!
   

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3. W

   William VIP

   Nueva York10 reseñas

   1.0

   Comieron en 16 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Waited an hour and a half to eat; only to have the table not working and everyone had to move to a different seating.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLRespuesta enviada hace 6 días

   Thanks for the review, William. We sincerely apologize for the inconvenience you experienced during your visit to Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We understand how frustrating it can be to wait for your table to be ready and for the service to be up to par. We are truly sorry for this inconvenience and we appreciate your patience. Your feedback is invaluable and will help us improve. We hope you will give us another chance to provide you with the excellent dining experience we are known for. The Management Team
   

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4. F

   Fran

   Orlando5 reseñas

   5.0

   Comieron en 14 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always get good food but sometimes the show of cooking is just so-so. Louis did a great job cooking (rated 9 out of 10) only 7 for the show but he did try very hard to please us. Ann was always nearby to fill up our glasses and to see if we needed anything.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 16 de abril de 2025

   Hello Fran, Thank you for your feedback and for rating us highly! We're thrilled to hear that you enjoyed our food and that you found our service to be good. We're sorry to hear that you found our show to be just okay. Your comments will definitely be taken into consideration as we continually strive to improve our guest experience. We appreciate your understanding and look forward to serving you again soon. Best regards, The Management Team
   

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5. G

   Gary

   Londres3 reseñas

   3.0

   Comieron en 13 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   I have dined in many Benihana restaurants around the world over the years. But this was the first time for my wife, daughter and grandson and I was hoping they would love the same fun and food that I have had. Unfortunately the food let it all down….. far too much butter and oil so very greasy and way way way too much salt. The same lack of taste was also applicable to the mocktails which were far too heavy in sugar syrup. Sorry guys - need to do way better to live up to other establishments around the world that carry the same name.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 15 de abril de 2025

   Thanks for the review, Gary. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We take pride in our food quality and we're disappointed to hear that it fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve. We hope to have the opportunity to serve you and your family again in the future. Best regards, The Management Team
   

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6. D

   Debra

   Las Vegas1 reseña

   2.0

   Comieron en 12 de abril de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   The table was over crowded. The waiter even apologized for the table size. The receptionist was rude! We thought she called our name to be seated and she said accused us of trying to be seated before being called. My husband’s entree was supposed to come with mushrooms and he never got them. The steak was good and cook was pleasant. But won’t be back till they stop cramming people in like sardines.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 14 de abril de 2025

   Thanks for visiting us, Debra. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We apologize for the overcrowding and the misunderstanding with the seating process. We also regret to hear about the issue with your husband's entree and the steak. We strive to provide excellent service and food, and it seems we fell short this time. Your feedback is important to us and we'll definitely work on improving these areas. We hope to have the opportunity to serve you better in the future.
   

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7. M

   Michael

   Las Vegas1 reseña

   2.0

   Comieron en 10 de abril de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 2
   4. Ambiente 1

   Unfortunately I believe that the restaurant was short staffed the night we visited. We had a reservation for 7:00 but weren’t seated until 7:45. We then didn’t get chef until 9:00. We were a table of 10 and 5 were children so the waiting was difficult. We didn’t finish dinner until about 10:30 which really wasn’t the plan. The manger did his best and when the chef did arrive at our table it was a good experience it was just all the waiting detracted from the overall experience as we had over tried kids by the end of the meal.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 14 de abril de 2025

   Thanks for visiting us, Michael. We're sorry to hear about the long wait you experienced despite having a reservation. We understand that it can be frustrating, especially when there are other children waiting. We apologize for the delay and any inconvenience it may have caused. We're glad to hear that you enjoyed the food and appreciate your understanding. We'll work on improving our service timings for a more seamless experience. We hope to serve you again soon.
   

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8. J

   Joanne

   Los Ángeles15 reseñas

   5.0

   Comieron en 10 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   In town for business and stopped in for dinner with my husband this is one are favorite bennis AJ are chef was amazing he’s a very seasoned and talented chef I would recommend asking for him to cook for you thx you AJ
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 12 de abril de 2025

   Hi Joanne, Thank you so much for choosing Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL for your business dinner. We're thrilled to hear that you and your husband enjoyed your meal. It's always a pleasure to have our AJ's talents recognized. We always aim to provide top-notch service and delicious meals, so your praise means a lot. We're glad you found the overall experience satisfying and will work on maintaining the high standard we've established. Looking forward to serving you again soon. Best, The Management Team
   

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9. K

   Karmen

   Dallas1 reseña

   5.0

   Comieron en 10 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The experience here was nothing short of AMAZING! Every chef at every table was a unique experience. Our Chef was brilliant and very attentive. He seasoned our food to perfection . There was no need for any extra sauce or anything! The staff was friendly and took time to explain the menu and the new appetizers, and stayed on top of what we needed while dining. This has been my favorite Benihana experience!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 13 de abril de 2025

   Hello Karmen, Thank you for your wonderful review. We're thrilled to hear that you had an amazing experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's fantastic to know that our team's attention to detail made your meal unforgettable. We strive to ensure our guests have an exceptional dining experience, and your kind words are a testament to our efforts. We look forward to welcoming you back soon for another exceptional experience. Best regards, The Management Team
   

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10. d

    dana

    Orlando9 reseñas

    5.0

    Comieron en 4 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Our wait staff and our chef were absolutely amazing!  truly amazing dinner!
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLSe respondió el 7 de abril de 2025

    Hey Dana, Thank you so much for your wonderful review! We're thrilled to hear that you and your party had an amazing dinner at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's always our goal to provide top-notch service and delicious food to our guests. We're glad to know that we hit the mark for you. We noticed that you rated our value a bit lower. We're always striving to provide the best experience possible, and we hope that you'll give us another chance to serve you and your party. We look forward to welcoming you back soon! Best regards, The Management Team
    

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