Shanghai Terrace

Reseñas de Shanghai Terrace de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Julie VIP

   Chicago7 reseñas

   3.0

   Comieron hace 5 días

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I made reservations five weeks ago for Saturday night of Easter weekend at Shanghai Terrace. Confirmed them as well. We arrived on time for our table at 7:30pm and were told that we were going to be seated in the Lobby dining room and not in the restaurant. When I said no, we had a reservation for the restaurant, we were told the next available table in the restaurant was 8:45 and were told to go to the Z Bar for a drink. Also were told by the hostess we had signed up for the Lobby dining. Absolutely was untrue. Would never have done that. Had an email to prove it as well. Lobby dining nothing special and a different restaurant. Had dinner after 9:00pm in the Shanghai restaurant finally. Am sure our 7:30 table was given to a guest staying in the hotel at the last minute. We live nearby so we’re not guests. Very unprofessional and extremely inconsiderate in the way everything was handled. Will not be dining there again.
   

   Shanghai TerraceRespuesta enviada hace 3 días

   Dear Julie, I am disappointed to read about your recent experience at Shanghai Terrace, and I apologize for any miscommunication about the seating. I would love to speak with you directly, should you be open to it. I will send you my contact information in a direct message. I look forward to connecting with you. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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2. B

   Brian VIP

   Chicago3 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Place and food are always awesome. Max might be the best waiter in Chicago.
   

   Shanghai TerraceRespuesta enviada hace 3 días

   Dear Brian, We appreciate your kind review of Shanghai Terrace, as well as your compliments of Max. We will certainly share this with him and the team. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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3. T

   Tom

   Chicago2 reseñas

   4.0

   Comieron hace 7 días

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 1

   The service was great but they stuck us in the main lobby of the hotel which is vast and was empty so the experience was not what I had expected. I brought a guest from out of town and they were disappointed that we had to sit in a huge empty room.
   

   Shanghai TerraceRespuesta enviada hace 3 días

   Dear Tom, Thank you for taking the time to share your review. Please accept my apologies for any disappointment that the seating caused. I would love to speak with you directly, should you be open to it, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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4. G

   Giuseppe VIP

   Chicago3 reseñas

   5.0

   Comieron en 13 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The best hospitality in the city. Always attentive to details.
   

   Shanghai TerraceSe respondió el 14 de abril de 2025

   Dear Giuseppe, Thank you for sharing your review of Shanghai Terrace. We are humbled to read your kind words, and we hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   ¿Te fue útil?

5. R

   Russell VIP

   Raleigh16 reseñas

   5.0

   Comieron en 3 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The restaurant is a little hard to find in the hotel but well worth the effort. We and friends had a wonderful meal. What great service!!! Get the crispy shrimp and any of the dim sum. Take your time and enjoy. You will definitely want to come back.
   

   Shanghai TerraceSe respondió el 8 de abril de 2025

   Dear Russell, Thank you for sharing your kind review of Shanghai Terrace. We are pleased that you and your friends enjoyed your meal. Thank you for your compliments of the service provided by our staff as well. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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6. J

   Jon VIP

   Chicago9 reseñas

   5.0

   Comieron en 3 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Perfect again. The Peking duck is delicious. I also enjoyed the stir fried bok choy. But the food highlight this time was the Kung Pao chicken (recommended by Max, on my previous visit). Service was excellent, this time by Paula (with occasional visit by Max as bonus). Hope to return to Chicago soon with my wife so that she can experience the perfection.
   

   Shanghai TerraceSe respondió el 4 de abril de 2025

   Dear Jon, I'm happy to hear you found a new favorite, the Kung Pao chicken, to add to your other favorite dishes. I'll share your service compliments with Paula and Max. We look forward to welcoming you and your wife to Shanghai Terrace soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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7. M

   Marcelo

   Chicago2 reseñas

   5.0

   Comieron en 31 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent as usual !!! Amazing food and great service !
   

   Shanghai TerraceSe respondió el 1 de abril de 2025

   Dear Marcelo, Thank you for sharing your kind review. We are delighted that you have enjoyed your dining experiences at Shanghai Terrace, including the food and service. We hope to welcome you back for another meal soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   ¿Te fue útil?

8. A

   Angela VIP

   Gran Boston34 reseñas

   3.0

   Comieron en 26 de marzo de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   Food was flavorful although didn't come out steaming hot, as all Chinese food should be served. Peking duck was authentic and the stir-fried green beans were lovely with garlic. Service was friendly but a little overbearing (insisted on serving food on my plate rather than allowing me to eat at my own pace). Otherwise, the menu was a bit limited. Would I return? Not likely, there are many other choices on Chicago to try!
   

   Shanghai TerraceSe respondió el 28 de marzo de 2025

   Dear Angela, Thank you for taking the time to share your review. I am disappointed to read about the temperature of the food and your concerns with the service. I am pleased to read, however, that you enjoyed the Peking duck and green beans. Should you be open to it, I would love to speak with you directly about your experience, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   ¿Te fue útil?

9. S

   Sandra VIP

   Chicago140 reseñas

   5.0

   Comieron en 26 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Impeccable service! Amazing ambiance! Excellent food! Brian assisted us and made my birthday memorable!
   

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10. d

    daniel

    Chicago1 reseña

    5.0

    Comieron en 26 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 4

    Excellent! Especially the service and hospitality. So many places lack this since 2020. So grateful!
    

    Shanghai TerraceSe respondió el 27 de marzo de 2025

    Dear Daniel, Thank you for sharing your kind review of Shanghai Terrace. We are pleased to read that you enjoyed the service provided by our staff, and we hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
    

    ¿Te fue útil?