BJ's Restaurant & Brewhouse - Plano

BJ's Restaurant & Brewhouse - Plano reviews from people who’ve dined at this restaurant. Based on recent rating.

1. DB

   DianeB VIP

   Washington DC14 reviews

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Our server was awesome but sadly, the restaurant was understaffed and our service suffered. It was not his fault but did not make for a totally pleasant dining experience.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on April 9, 2025

   Hi Diane, thank you for sharing your feedback. We're glad to hear you enjoyed your server's efforts, but we're sorry to learn that the understaffing impacted your experience. We’re actively working on improving our service to ensure a better visit next time. We appreciate your understanding!
   

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2. L

   Linda

   New Orleans4 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a great birthday lunch at BJ’s. Got the large Pazooki and it was delicious.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on March 21, 2025

   Thank you, Linda! We're thrilled to hear you enjoyed your birthday lunch and the Pizookie. Celebrating with delicious treats makes any occasion special. We hope to see you again soon for more tasty memories!
   

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3. D

   David VIP

   Dallas21 reviews

   2.0

   Dined on February 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Tuna salad had fish that was not fresh and the portion was minimal especially for the price. Steak salad was not orderable since we were told they didnt have any steak for the salad. Waited over 30 minutes for our order even when other diners who arrived later were served their food. Hamburger was extremely small and a poor value for the price charged and not anywhere near the size of the burger in the menu. Kid's sliders were similar, almost no meat and almost all bun. We have decided that even while we are rewards members that we will not be going back.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on February 5, 2025

   Hi David. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. L

   Laura

   Dallas1 review

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and excellent service. When we were unsure whether an appetizer might be too spicy, our waitress brought us a sample to try first. Never had that before outside of an ice cream parlor! But it was much appreciated. The place was busy but we could still talk at our table without having to shout or feeling overwhelmed by the noise. I’d go again.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on January 18, 2025

   Laura, we're thrilled to hear you enjoyed your experience! Our team always strives to provide exceptional service, and it's great that the sample helped you choose. We appreciate your feedback and look forward to welcoming you back for another visit soon!
   

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5. OT

   OpenTable Diner

   Dallas3 reviews

   3.0

   Dined on June 16, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   I’m pretty disappointed with the hostess team there. We called before because we had a question and they hang up on us, then we came on time and dined there but they marked me as a no-show. The server was incredible so he saved the day. But if it wasn’t for Andrew I probably wouldn’t go back to this location.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on June 18, 2024

   Thanks for letting us know about the issue. I'm sorry about this. We will work with our team so this does not happen again.
   

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6. DM

   DavidM

   Washington DC5 reviews

   4.0

   Dined on February 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Plenty of food options for the entire family and good selection of drinks.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on February 26, 2024

   Thank you so much for your kind words, we strive to always provide great food & drinks for our guests to enjoy. We’re glad you loved the menu item and hope to see you back soon!
   

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7. b

   baracuda

   Dallas8 reviews

   3.0

   Dined on January 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Have always enjoyed in past. Not quite up to par this time.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on January 30, 2024

   Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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8. SE

   StephEats

   San Antonio3 reviews

   5.0

   Dined on January 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and excellent service! Our waitress was very friendly and attentive.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on January 17, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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9. D

   Dmatt

   Dallas33 reviews

   4.0

   Dined on December 25, 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The waiter was very attentive. The food was good.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on December 26, 2023

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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10. OT

    OpenTable Diner

    Dallas1 review

    3.0

    Dined on November 25, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    I couldn’t believe how downhill the quality was and their prices were absolutely unacceptable. $90 - 2 people, 1 appetizer, 1 beer, 1 hard seltzer, 1 fountain drink, 1 burger entree, 1 chicken entree. The food was just ‘ok’ - nothing that warranted the price. The mashed potatoes, our server’s favorite side, were so dry and bland I didn’t even finish them. Brought the uneaten chicken to the dogs. At least they appreciated it. Ambiance is not as good as the Allen location - definitely a different vibe/energy. They also changed the size and quality of their menu. I get cutting items that aren’t popular or have no margins, but the laminated menus are the quality of an iHop - felt janky. Service was ok, but never refilled my soda. As a customer and former restaurateur, I was really disappointed. They’re now under par of Chili’s. One last thing - the rim of the salt shaker was heavily crusted in old salt. Too many people standing around doing nothing - keep your place clean! With so many dining options available, especially at that price point, we won’t be going back.
    

    BJ's Restaurant & Brewhouse - PlanoResponded on November 28, 2023

    We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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