Estéban Restaurant at Casa Munras Garden Hotel & Spa

Reseñas de Estéban Restaurant at Casa Munras Garden Hotel & Spa de comensales del restaurante. Basadas en valoraciones recientes.

1. G

   Gabe and Erin

   Costa central1 reseña

   3.0

   Comieron hace 5 días

   1. Global 3
   2. Comida 3
   3. Servicio 2
   4. Ambiente 5

   This is our third time trying to enjoy breakfast at this restaurant. Although the food quality is pretty good and the ambience is excellent the service, I have to say, is extremely disappointing. We had to send one burger back twice. They forgot AND messed up our drinks, three times, and this was after waiting literally 55 minutes for a build your own bloody Mary! All we needed was a glass with a side of vodka and it took 55 minutes. No exaggeration. This was after the brunch rush by the way. They forgot one entire meal, but brought us an extra meal that belonged to somebody else. We had to ask for literally every single thing we needed. I had to walk into the restaurant and find servers to remind them about some thing that was being re-fired. Extremely disappointing and embarrassing as I chose this restaurant for our whole family Easter brunch. I am a very strong proponent of local business, and I have a very long background in hospitality so I tend to be more forgiving than most, but I hit the limit today and actually got angry. Step it up Esteban! This is my third chance that I have given you, and I don’t know how many more I can give. Let’s put it this way; If it had just been my husband and myself we would’ve walked out.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaRespuesta enviada hace 3 días

   Dear Gabe and Erin, Thank you for sharing the positive aspects of your dining experience. It's great to hear you enjoyed our restaurant's ambiance and flavorful dishes. However, we recognize there were challenges during your visit, and we apologize for the inconvenience it caused, especially on a special holiday. We are committed to upholding the highest standards of service. Your feedback is essential to our continuous improvement and to ensure we consistently exceed our guests' expectations in the future. We would like an opportunity to discuss your experience further and learn more about your concerns. Thank you for continuing to choose Estéban Restaurant. We look forward to speaking with you and making your next visit even better. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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2. N

   Nelda

   Los Ángeles2 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   From the moment we were greeted by the hostess, our experience was attentive & outstanding and the food was delicious, just as it was the last time we visited.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaRespuesta enviada hace 3 días

   Dear Nelda. Thank you for choosing Estéban Restaurant and for your excellent review. It was a pleasure to host you, and we are delighted to hear that you enjoyed your dining experience with us. Our team is dedicated to delivering attentive service and exceptional food, and your recognition is greatly appreciated. We look forward to welcoming you back during your next visit to Monterey. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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3. A

   Antonie

   San Francisco1 reseña

   4.0

   Comieron hace 6 días

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   We really enjoyed our dinner! We went on the early side, so it was fairly quiet. The restaurant is lovely, and the service was outstanding. The food was very good. We had the charcuterie plate and paella. We appreciated that they listed which dishes were gluten-free on the menu, since we went during Passover. The dessert was delicious as well, and the house sangria was lovely!
   

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4. T

   THY

   Sacramento2 reseñas

   5.0

   Comieron en 17 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Very nice atmosphere and great food. Outdoor space is just as nice.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 17 de abril de 2025

   Dear THY, Thank you for the terrific 5-star review. We're glad you had an excellent dining experience with us, enjoying our restaurant's inviting atmosphere, beautiful outdoor patio area, and flavorful dishes. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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5. M

   Meredith VIP

   San Francisco19 reseñas

   5.0

   Comieron en 10 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our go to restaurant every time we come to Monterey
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 11 de abril de 2025

   Dear Meredith, Thank you for the excellent 5-star review. We're delighted to learn that Estéban Restaurant has become your go-to restaurant when dining in Monterey, and we appreciate that you continue to choose us during our visits. We look forward to welcoming you back on your next trip. Sincerely, Anthony Vittaca Director of Food & Beverage
   

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6. D

   Diane

   San Antonio2 reseñas

   5.0

   Comieron en 10 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great place for traditional tapas. Definitely recommend.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 17 de abril de 2025

   Dear Diane, Thank you for the wonderful 5-star review. We're delighted to learn you had a great dining experience and enjoyed our delicious Tapas selections. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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7. M

   Melissa

   Costa central1 reseña

   4.0

   Comieron en 31 de marzo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 5

   Food was good and prices during happy hour were good. Service was not great. Had to wait for water and drinks and for check. I would try again as the tapas were tasty and the pizzas looked good.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 3 de abril de 2025

   Dear Melissa, Thank you for taking the time to share the positives of your dining experience at Estéban Restaurant. We are pleased to learn that you enjoyed our Tapas Happy Hour. However, we were disappointed to learn our service did not meet the standards of excellence we strive to uphold. Your feedback is invaluable, and we have communicated your concerns to our team in an effort to enhance our guest services. We hope that this experience will not discourage you from revisiting us in the future. We look forward to the opportunity to welcome you back and to demonstrate our commitment to delivering an outstanding dining experience. Sincerely, Anthony Vittaca Director of Food & Beverage
   

   ¿Te fue útil?

8. B

   Burns

   San Francisco8 reseñas

   3.0

   Comieron en 29 de marzo de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 5
   4. Ambiente 3

   Chicken was overcooked. Menu choices were sparse. Probably won't go back.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 3 de abril de 2025

   Dear Burns, Thank you for sharing your review. Our goal is to provide top-quality and flavorful meals, and we were disappointed to learn that we could not meet your expectations. We value your feedback and have shared it with our team. We hope we have an opportunity to welcome you back in the future so that we may provide you with a more satisfying dining experience. Sincerely, Anthony Vittaca Director of Food & Beverage
   

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9. R

   Robert

   Costa central6 reseñas

   4.0

   Comieron en 29 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   We ordered 3 plates from the Tapa happy hour menu. The quantity was plenty for 2 people and very tasty. We shared the a yummy Basque cheesecake for dessert. Service was friendly and not rushed.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 31 de marzo de 2025

   Dear Robert, Thank you for the positive feedback. We're glad you had a wonderful dining experience at Estéban Restaurant and that you enjoyed our flavorful tapas, delicious dessert, and friendly service. We look forward to welcoming you back during your next visit. Sincerely, Anthony Vitacca Director of Food & Beverage
   

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10. A

    Abraham

    San Francisco3 reseñas

    5.0

    Comieron en 22 de marzo de 2025

    1. Global 5
    2. Comida 4
    3. Servicio 4
    4. Ambiente 5

    Excellent food and ambiance. We will definitely be back!
    

    Estéban Restaurant at Casa Munras Garden Hotel & SpaSe respondió el 28 de marzo de 2025

    Dear Abraham, Thank you for your fantastic 5-star review. We're delighted you had an exceptional time at Estéban Restaurant and appreciated our flavorful dishes and vibrant ambiance. We look forward to welcoming you back on your next visit to Monterey. Sincerely, Anthony Vitacca Director of Food & Beverage
    

    ¿Te fue útil?