Heritage Grille Steak & Fin

Reseñas de Heritage Grille Steak & Fin de comensales del restaurante. Basadas en valoraciones recientes.

1. M

   Maciek

   Chicago9 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Very nice and prompt service. Steak was very good.
   

   ¿Te fue útil?

2. C

   Christine

   Memphis10 reseñas

   4.0

   Comieron en 29 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Our server was outstanding!!! He made our experience enjoyable. Very kind and helpful
   

   Heritage Grille Steak & FinSe respondió el 1 de abril de 2025

   Dear Christine, Thank you for the kind words! We're thrilled our server made your dining experience so enjoyable with their thoughtful service. It was such a pleasure having you here, and we look forward to welcoming you back to Heritage Grille Steak and Fin for more in the future.
   

   ¿Te fue útil?

3. A

   Alan

   Dallas3 reseñas

   5.0

   Comieron en 5 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food, Great service. Never disappoints. A great place to go in Downtown Little Rock
   

   Heritage Grille Steak & FinSe respondió el 10 de marzo de 2025

   Dear Alan, We appreciate your kind words! It's wonderful to hear you enjoyed our food, service, and facilities. It was great hosting you, and we are looking forward to welcoming you back sometime soon.
   

   ¿Te fue útil?

4. J

   Julie

   Little Rock1 reseña

   5.0

   Comieron en 27 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   The restaurant was very accommodating for our large group. We had reservations for 9, and they adjusted to 11 when we had two more wanted to join us. The food and environment were outstanding. The service was really good until the end. Our waitress either got too busy or thought we were just visiting, and we felt like we were possibly forgotten, but she was super sweet and on top of things the majority of the time we were there.
   

   Heritage Grille Steak & FinSe respondió el 3 de marzo de 2025

   Dear Julie, It was a pleasure to welcome you and your group to Heritage Grille Steak and Fin, and we're thrilled you had such a wonderful experience with us! Your kind words regarding our service and delicious food offerings mean a lot to us and will be passed along to the team. However, we apologize for any concerns towards the end of your meal and will review our standards with the team to ensure smooth service going forward. We look forward to welcoming you back for an even more exceptional dining experience in the future.
   

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5. R

   Ronald

   Nashville5 reseñas

   2.0

   Comieron en 8 de febrero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   I ordered lobster bisque which only two small pieces of lobster, and which was a brown base that I did not like. I also ordered a Cesar salad without croutons. It came with croutons throughout and no salad dressing (I had to ask for more). If my server had told me, i would have ordered something else. I think the salad was premade and had the dressing added hours before so the dressing all drained to the bottom. Two of us got the scallops which were well cooked but so salty they could hardly be eaten. Our entire section had only one server. The men’s room has a sink faucet that is rusted and so loose you can’t use it.
   

   Heritage Grille Steak & FinSe respondió el 12 de febrero de 2025

   Dear Ronald, Thank you for dining with us recently. It was a pleasure having you here. However, we sincerely regret your disappointment with our culinary offerings. Rest assured, your feedback will be shared internally, as guest feedback is our foremost catalyst for effective change. We hope you'll consider giving us another chance to provide you with a truly exceptional dining experience in the future.
   

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6. t

   tim

   Dallas4 reseñas

   1.0

   Comieron en 12 de enero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Horrible service. Waitress was just rude. We left before ordering.
   

   Heritage Grille Steak & FinSe respondió el 16 de enero de 2025

   Dear Tim, While we thank you for joining us and sharing your feedback, we are sorry you had a disappointing visit. What you described is not a typical experience, and we were quite surprised to read your remarks. We are normally known for our top-notch service, so we apologize this was not your experience. Your comments are important to us and will be reviewed with our team to ensure our high standards are always followed. It is our hope to welcome you back for a much improved experience and sensational meal.
   

   ¿Te fue útil?

7. T

   Tara VIP

   Houston18 reseñas

   3.0

   Comieron en 22 de diciembre de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 5

   The food is usually good. The drinks are usually good. Generally, the service is good, but maybe a little slow. This time, it was unreal how lacking the service was. Our server never asked us what we would like to drink. I was never even given a chance to order a soft drink, she looked dismayed when my partner ordered a drink, despite not being asked by the server. She immediately took up the menus after I ordered a plate of fries, which I intended for an appetizer, but clearly she was not intending for us to have anything else. We waited over half an hour for the plate of fries. They were not good, either. Tasted like oil grease and freezer burn. The ranch dressing could have been Great Value. We ate them anyway. He sipped his one drink as I sparingly sipped the water, since I was never invited to order anything else. She came to the table and took the empty fry plate and said she was bringing the ticket. 15 minutes later, I had to ask at the bar for the ticket because she never came back and we had to head off to the symphony soon. So I guess, if you’re not actually hungry and don’t want to drink anything, maybe sit in her section. Such a shame. We go to the symphony a lot and this restaurant is close to the venue. Usually, we do have a good experience there. I’m not sure what happened this time.
   

   Heritage Grille Steak & FinSe respondió el 26 de diciembre de 2024

   Dear Tara, Thank you for taking the time to leave your review. We apologize for any disappointment you experienced. Rest assured, your feedback is greatly appreciated and will help us ensure we're providing a consistently fulfilling and satisfying meal to all diners. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
   

   ¿Te fue útil?

8. C

   Carl

   Little Rock9 reseñas

   3.0

   Comieron en 7 de diciembre de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Convenient place to eat if you're going to an event at Robinson. Food was fine but wouldn't select the restaurant for a dinner out. You'll be fine.
   

   Heritage Grille Steak & FinSe respondió el 11 de diciembre de 2024

   Dear Carl, While we thank you for dining with us and sharing your feedback, we are sorry you weren't more impressed with your meal. We hope to have another opportunity to welcome you back and impress you further.
   

   ¿Te fue útil?

9. C

   Carrie VIP

   Washington DC9 reseñas

   5.0

   Comieron en 16 de noviembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always have a great experience here! Food is yummy and servers are great!
   

   Heritage Grille Steak & FinSe respondió el 20 de noviembre de 2024

   Dear Carrie, Thank you for taking a moment to share this lovely review! We're thrilled that you enjoyed our delicious culinary offerings and that our team was very helpful to you. It was our pleasure to host you, and we'd love to welcome you back soon.
   

   ¿Te fue útil?

10. R

    Richard

    Nueva Orleans10 reseñas

    2.0

    Comieron en 3 de septiembre de 2024

    1. Global 2
    2. Comida 1
    3. Servicio 4
    4. Ambiente 5

    Usually, this is a good place. But this night happened to be Labor Day evening, and it must have been an off night. Ordered Caesar salad, New York strip, and cheesecake. None of it was any good. The steak was extremely tough and overcooked, mentioned it to the bartender, and he didn’t seem to care.
    

    Heritage Grille Steak & FinSe respondió el 10 de septiembre de 2024

    Dear Richard, Thank you for your feedback. Please accept our apologies for any disappointment with your meal and for any concerns about how it was handled. Your comments will be shared with our team for improvement. We hope you'll consider dining with us again in the future.
    

    ¿Te fue útil?