- Global 3
- Comida 3
- Servicio 4
- Ambiente 4
Great Open Table rating so we wanted to try. Staff was very welcoming and it was a nice spring evening so the giant windows were slid open. Bottles of wine, mostly Italian imports, were half price, so we opted for a nice red blend. “Sorry, we’re out”. Ok. How about this blend? “Sorry, we’re out”. On the third try I found one, which was delicious. The server never offered a recommendation. We slit the burrata salad, which was delicious and our main dishes soon followed. The branzino dish was tasty, the fish still warm. However, the carbonara was served less than warm. Who was on the window with one last look before serving? I suspect the dish sat while waiting for the branzino. Staff offered to replace, however to save time, how about the Caesar salad? Again, disappointing. Bagged Romain with tasteless dressing although shaved parm on top was plentiful. Staff credited the carbonara and salad, so we will be back.
Olio e Più - ChicagoRespuesta enviada hace 1 díaHello Fred,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that several elements of your evening didn’t meet expectations, especially regarding the wine availability and inconsistencies in your meal. While we’re glad to hear our staff was helpful and that some dishes were enjoyed, we recognize the disappointment caused by the issues you mentioned.
With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you.
We genuinely appreciate your willingness to return and hope your next visit is seamless and enjoyable from start to finish.
Sincerely,
Emma
Guest Relations Team
