Sugar Factory - Jacksonville

Reseñas de Sugar Factory - Jacksonville de comensales del restaurante. Basadas en valoraciones recientes.

1. P

   Paige

   Unspecified1 reseña

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   My daughter enjoyed celebrating her birthday and she said the steak and cheesecake was the best. Happy times happy memories. Thank you the waiter was excellent.
   

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2. L

   Leslie

   Unspecified1 reseña

   3.0

   Comieron en 19 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   This is more of a show than a dinner. There are constant birthday celebrations which contain loud songs and sometimes dances which were great to watch. However, our table was broken and every time we leaned or pulled a drink off the whole table would wobble. The speciality drinks took an extremely long time to finally arrive to our table which was weird since we sat right next to the bar.
   

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3. D

   Donna

   Jacksonville2 reseñas

   5.0

   Comieron en 19 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Such a fantastic place for a celebration!! Loved every second of all of it!!
   

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4. E

   Eduardo

   Jacksonville3 reseñas

   5.0

   Comieron en 15 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great place! Lovely experience, but the only thing that is a downside is the price. 2 burgers with fries and 3 tacos with rice and beans cost me $92. $112.00 with the 25% tip. Other than that, this is a great place to celebrate birthdays or celebrations!
   

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5. C

   Christie

   Jacksonville2 reseñas

   5.0

   Comieron en 13 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The atmosphere was fantastic, mimosas were delicious with great presentation, and our server Mike was phenomenal. He really spoiled us. Great brunch spot. We will be back.
   

   • 

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6. R

   Remy

   Jacksonville1 reseña

   4.0

   Comieron en 6 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Me and my family had a wonderful time. This was or second vist and it was just a nice as the first.
   

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7. N

   Nevena

   Jacksonville1 reseña

   1.0

   Comieron en 6 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   This place sucks. Candy is half empty and looks expired for what’s left. Service was a disaster. Food was crappy. So disappointing.
   

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8. S

   Savannah

   Orlando1 reseña

   1.0

   Comieron en 6 de abril de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 1

   We went for my daughters 3rd birthday and it was such a poor experience! Nothing like Orlando! The milkshake was half the size and after they offered to sing happy birthday they forgot!
   

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9. M

   Manuel

   Washington DC1 reseña

   4.0

   Comieron en 5 de abril de 2025

   1. Global 4
   2. Comida 3
   3. Servicio 5
   4. Ambiente 4

   Beautiful restaurant and great service. The food is decent but you do overpay for the ambience. Very fun and loud. My only complaint is that the restaurant has deteriorated immensely since opening. Not sure why they don’t keep up with it. It’s pretty expensive so you’d expect it cleaner and kept up.
   

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10. C

    Crissanna

    Orlando1 reseña

    1.0

    Comieron en 25 de marzo de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 3
    4. Ambiente 2

    My family and I recently visited Sugar Factory for my daughter’s birthday dinner and unfortunately, my experience was nothing short of frustrating. From the moment I walked into the restaurant the floors were visibly dirty. The candy side had not been replenished to purchase candy for the children. My party was large at least 20 people with half of the being children. The food service was equally disappointing. Despite there being only a few tables occupied, our server Grayson did his very best and was very kind to my party. There was another birthday party present, also another medium sized family. Grayson was the only serve/host in the restaurant on March 25th. With RSVP in advance for a large party for myself I think corporate did a poor job at ensuring the restaurant was probably staffed. Food took an extremely long time to come out and the manager that night was also trying to help move things along. Staffing was certainly an issue. took an unreasonable amount of time to acknowledge us. Several orders came out incorrect and lukewarm at best. Grayson has only been working at this business for a week and should not have with multiple medium to large parties by himself. He gave us great service, was kind, and very attentive as much as possible for one person doing the work of multiple people in the restaurant that night. Sugar Factory has a reputation of creating an experience of great dining, great drinks, and a lively interaction with staff, as music and entertainment happening among the staff throughout a families time there. It was disappointing to be told that because there was no staff there would be none of the lively entertainment on Tuesday night. Overall, I left feeling disappointed and frustrated. With so many great dining options out there, I won’t be returning to Sugar Factory anytime soon. Poor staffing, low-quality food, and an unclean environment made for a really unpleasant experience.
    

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