Zouk Tea Bar & Grill

Reseñas de Zouk Tea Bar & Grill de comensales del restaurante. Basadas en valoraciones recientes.

1. T

   Taseer

   Manchester1 reseña

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We visited Zouk Tea Bar & Grill as a party of three, including two vegetarians, and had a fantastic experience. The menu offered a refreshing twist on traditional Pakistani and Indian cuisine, which was a real treat. I hadn’t had Lamb Nihari in a long time and was craving something rich and authentic—it did not disappoint. The meat was tender, the spices perfectly balanced, and the flavour brought back great memories. The vegetarians in our group were also impressed with the variety of options available and loved how thoughtfully the dishes were put together. The atmosphere was vibrant yet relaxed, and the service was friendly throughout. Zouk definitely offers something special for both meat lovers and vegetarians alike. Highly recommend for anyone looking to enjoy quality South Asian food with a modern edge!
   

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2. L

   Lee

   Manchester1 reseña

   1.0

   Comieron hace 4 días

   1. Global 1
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Absolutely awful experience. Ordered a Sunday platter for 2 for my husband and dad and me and my mum were going to share a biriyani. We were told that the biryani couldn't been ordered between two people and that we had to have two separate meals. We ended up with loads of left over food which was such a shame. The food didn't come together and we were left waiting for sides for 10/15 minutes. Some of the sides came and were cold so had to be sent back and were still cold when they came back. After we finished the food we realised that there should have been lamb on the Sunday platter after seeing it come out on other platters for other tables. As we asked for the bill, my dad asked one of the managers who was lovely and so apologetic and confirmed there should have been lamb, he said he was going to get some lamb for us to take away which we didn't want, it was just one of them things but he insisted. The owner then came over really aggressively and questioned what happened and asked why we'd been given lamb to take away and my dad explained. He was disgusting! The manager had sorted everything so there was so need for him to get involved. So so rude and patronising. Kept saying it was impossible for that to have happened. My dad only asked the question. We said we weren't asking for any money off or for it to be rectified as we didn't notice at the time and he was getting really aggressive. I told him to calm his tone because the way he was speaking down to my dad was mortifying. He kept contradicting himself and what he was arguing wasn't making any sense. Kept calling me mate which was just rude. Honestly the food is average at most and not worth the price, but after meeting the owner l honestly hope nobody goes again, he doesn't deserve the business. Disgusting and disrespectful. The staff all look petrified and now I can see why.
   

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3. Z

   Zakria

   Manchester1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   The food was good and the service was exceptional, overall the place had a good vibe, would come again.
   

   Zouk Tea Bar & GrillRespuesta enviada hace 3 días

   Thank you for your wonderful feedback, Zakria! We’re so glad to hear you enjoyed the food, service, and the overall vibe of the place. We can’t wait to welcome you back for another great experience. See you soon!
   

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4. S

   Szymon

   Londres1 reseña

   1.0

   Comieron en 11 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Booked an outdoor table. When we arrived, we were seated inside despite an outdoor table booking but we didn’t mind. After sitting down for a short period, we wanted to move to our original booking on an outdoor table and inside the restaurant was way too hot and the aircon wasn’t on. When we asked the waiter, he pointed us to the outdoor seating and said guys there will look after us. When we got to the outdoor area we booked, we were asked for IDs. As two non-drinking adults, we didn’t have them on us so we were refused from sitting in the area we booked. Absolutely no where does it say that the outdoor area is age restricted and IDs will be required, nor does it say anything about this on the website. We decided to leave as we felt the service and communication was very poor. If you are going to implement something like that, maybe give people a heads up.
   

   Zouk Tea Bar & GrillSe respondió el 13 de abril de 2025

   Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We apologise for the confusion around your booking and the lack of clear communication regarding our outdoor area, which is a licensed shisha lounge and therefore age-restricted. We understand how frustrating this must have been, and we appreciate you bringing it to our attention — we’re already reviewing how we communicate this information to avoid similar issues in the future.We hope to have the chance to welcome you again and provide a much better experience.
   

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5. C

   C

   Manchester1 reseña

   5.0

   Comieron en 6 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Food is amazing best roast yet to try the other menus Location is not hard to find car park is round the corner STAFF ARE AMAZING SETTING IS NEXT LEVEL OVERALL 11/10
   

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   Zouk Tea Bar & GrillSe respondió el 13 de abril de 2025

   Thank you very much for your kind words and thoughtful feedback. We are delighted to hear that you enjoyed the roast and found our location convenient. It is especially rewarding to know that our team made a positive impression and that you appreciated the ambiance of our setting. We are truly grateful for your generous rating and look forward to welcoming you back to explore more of our menu soon.
   

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6. P

   Paul

   Manchester1 reseña

   3.0

   Comieron en 5 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 2
   4. Ambiente 3

   Staff were great but the food was average so would't say it was value for money the drinks were very expensive
   

   Zouk Tea Bar & GrillRespuesta enviada hace 3 días

   Thank you for your honest feedback, Paul! We're really glad to hear you had a positive experience with our staff—that means a lot to us. We're sorry to hear that the food and drink prices didn’t meet your expectations. We strive to offer both quality and value, and we’ll be taking your comments into account as we continue to improve our offerings. Your input is truly appreciated.
   

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7. M

   Marvin

   Manchester2 reseñas

   4.0

   Comieron en 5 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 2

   The food was better than expected, I think it was something you wouldn’t really think about bottomless brunch would have. Very surprising is an understatement. I lowered my score just because of the service. The wait staff was ok, I’m sure at parts they were trying to avoid eye contact due to this being a bottomless brunch where in the past I’ve experience the staff being happy to refill your drinks which is understandable but I could see the (assume it was the manager) being rude talking about our table. I also lowered the score for the ambience just because of the brunch hour was mixed with families and I wasn’t sure how parties like that can mix with a group like ours who were quite loud due to the alcohol! (Just felt bad that the other diners there would have had to experience that mix). All in all I would still come back but it’s just a shame that the manager felt a bit off and didn’t feel accommodating.
   

   Zouk Tea Bar & GrillRespuesta enviada hace 3 días

   Thank you for your feedback—we’re glad the brunch menu was a pleasant surprise! We’re sorry the service and atmosphere didn’t meet your expectations. It’s important to us that all guests feel welcome, and we’re concerned by your experience with the staff and manager. We’ll be addressing this with our team to ensure it doesn’t happen again. We also understand your concerns about mixing different guest groups during brunch and will review how we manage that balance. We appreciate your honesty and hope to provide a better experience when you return.
   

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8. J

   Julie

   Cumbria1 reseña

   5.0

   Comieron en 1 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Very tasty food with prompt and friendly service. Would return if ever in Manchester again
   

   Zouk Tea Bar & GrillSe respondió el 4 de abril de 2025

   Thank you so much for your kind words, Julie! We're thrilled to hear you enjoyed the food and our service. We'd love to welcome you back anytime you’re in Manchester. Safe travels and see you again soon!
   

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9. H

   Hollie

   Manchester1 reseña

   5.0

   Comieron en 30 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Want to start off by saying this was my first time in Zouk's after having heard a lot of good stuff about it and they were right, the food was lovely, best Sunday roast I've had in a long time! Bit of frustration at the start when ordering, as the menu has changed (but not online) and they now don't offer a kids roast like the online menu says, so having to order the normal sized roast for a 6 year old who didn't want a burger/chicken strips wasn't ideal, however, when we moved on to order our sharing roast for 2, our waiter made us aware that we weren't likely to finish it all between 2 of us, if we ordered a side aswell so my daughter could eat off that with us - brilliant and 5* service there. He was very much right. We ordered the mac and cheese as a side (gorgeous) and all 3 of us were comfortably satisfied by the end. The cocktails were also lovely. As it was mothers day we got a complimentary glass of Prosecco or Mocktail when we sat down, and a complimentary cake to finish, which was a beautiful touch. All of the wait staff were friendly and attentive which is always welcomed. It was quite loud but, for us, it was a good volume as it meant my child's tablet couldn't be heard by anyone else, and it was Mothers Day, so to be expected. I say this only to say that if you want a quiet meal, mid afternoon at the weekend may not be the best time, but if you can get in after most kids are in bed, you're winning ;) We will definitely be back!
   

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   Zouk Tea Bar & GrillSe respondió el 4 de abril de 2025

   Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you enjoyed your first visit to Zouk’s and that the Sunday roast lived up to the hype – it’s always wonderful to hear when guests love the food! We appreciate your understanding about the menu changes, and we're glad our waiter could provide a great solution with the sharing Platter and mac and cheese. We’re so happy you all had a satisfying meal and complimentary cake added a special touch to your Mother’s Day celebration. We truly value your kind words about the service, and we’re pleased to know that our team made your experience even more enjoyable.Hopefully, your next visit will be even more perfect! Looking forward to welcoming you back again soon – we can’t wait to serve you another great meal!
   

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10. S

    Stephanie

    Manchester2 reseñas

    1.0

    Comieron en 30 de marzo de 2025

    1. Global 1
    2. Comida 2
    3. Servicio 1
    4. Ambiente 4

    This was my second time having a meal here. I wanted to like it, I really did. The food and everything looked so nice on tick-tock. Both times attending however, there were major issues with the menu. Due to their website never being up to date you will never be able to tell what menu will be available when you arrive. The first time that I went was for bottomless brunch. The restaurant had changed the menu but their website did not reflect this. All of the foods that I wanted to try were in the previous menu. The second time I went was for Mother’s Day and again they failed to advertise that it would only be one set menu available. Al a carte was unavailable and they were only serving Sunday roast. Not to mention that I phoned the restaurant several times and even sent emails prior to attending. I wouldn’t recommend going to this spot unless you don’t mind having limited choices or menu changes at the last minute with no one to answer for the inadequacy. Zero stars if I could.
    

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