Trail's End Pub and Grille

Trail's End Pub and Grille reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jessica

   New York City2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   this place is a tourist trap. Do not expect good food or good service. The prices are outrageous for what you get. Everything is cold and tasteless. Literally the worst place in a very long time.
   

   Trail's End Pub and GrilleResponded 4 days ago

   Dear Jessica, We’re truly sorry to hear that your experience didn’t meet your expectations. Providing great service and enjoyable dining options is very important to us, and it’s disappointing to learn we missed the mark during your visit. Your feedback has been shared with our team so we can address these concerns and work to improve. We appreciate you taking the time to let us know and hope we might have the opportunity to do better in the future. Warm regards, The Camelback Team
   

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2. M

   Melissa

   Poconos1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Food was overcooked, and for a $14 salad it was quite small. Drinks watered down but it’s a resort
   

   Trail's End Pub and GrilleResponded 4 days ago

   Dear Melissa, Thank you for sharing your feedback with us. We’re sorry to hear that the food and drinks did not meet your expectations during your visit. Your comments are important, and we’ll be sure to share them with our culinary and service teams to ensure we’re delivering the quality and value our guests deserve. We hope to have the opportunity to provide you with a much better experience on your next visit. Warm regards, The Camelback Team
   

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3. M

   Melanie

   Unspecified1 review

   4.0

   Dined on April 16, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had a reservation at 6pm, got in right on time no problem. Server came to the table within 10 minutes. Took our drink orders, which came out in 5 minutes. Service was great but the food was meh. Good not great. Everything came out warm/hot. The taste was kind of bland. Would not dine here again
   

   Trail's End Pub and GrilleResponded 7 days ago

   Dear Melanie, Thank you for taking the time to share your feedback. We're glad to hear that your reservation and service went smoothly and that our team took good care of you throughout your visit. That said, we're sorry to learn that the food didn’t quite meet your expectations. We aim to deliver not only great service but also flavorful, memorable meals, and it's clear we fell short in that regard during your experience. Your comments have been shared with our culinary team as we continue to improve. We appreciate your honesty and hope you'll consider giving us another try in the future. Warm regards, The Camelback Team
   

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4. F

   Fran

   Orlando5 reviews

   3.0

   Dined on April 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We are here while staying at the resort. The hostess was nice but not very “welcoming”. I told her I had a reservation and she said nothing back to me and walked off. She came back and greeted the next family in the same manner. We stood to the side like “ ok what do we do next??”. Eventually she grabbed menus and started walking off without saying a word. We just assumed to follow her. The waitress was extremely friendly and made sure we were taken care of. The view was very pretty. The food….. definitely not worth what they charge. I had the bbq pork sandwich which was ok but very bland, my husband had a burger. It was subpar. I wouldn’t eat there again. If you want that convenience of staying at the resort with the kids to eat, this is good for that. But do yourself a favor and go off the property to have a nice family dinner.
   

   Trail's End Pub and GrilleResponded 7 days ago

   Dear Fran, We're sorry to hear that your visit began on a less-than-welcoming note. Please know that a warm and friendly greeting is something we strive to offer every guest, and we apologize that this was not your experience. We're happy to hear that your server provided excellent care throughout your meal and that you enjoyed the beautiful view from the restaurant. However, we're disappointed to learn that the food did not meet your expectations. Our culinary team works hard to create enjoyable and flavorful dishes, and we’ll be looking into the items you mentioned to see where we can improve. We hope you'll give us another chance to provide you with a more enjoyable and memorable experience in the future. Warm regards, The Camelback Team
   

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5. J

   Jonathan

   Poconos1 review

   1.0

   Dined on March 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was disgusting. Price was way too high. I asked for medium well steak instead got well done. And it wasn't kid friendly.
   

   Trail's End Pub and GrilleResponded on March 27, 2025

   Dear Jonathan, We're truly sorry to hear that your dining experience did not meet expectations. We strive to provide high-quality meals at a great value, and we regret that your steak was not cooked to your preference. Our team would have been happy to correct this on the spot, and we apologize if we fell short in accommodating your request. We appreciate your visit and hope to have another opportunity to provide a much better experience in the future. Sincerely, The Camelback Team
   

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6. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, good food! Thanks so much :). We will be back!
   

   Trail's End Pub and GrilleResponded on March 20, 2025

   Dear Valued Guest, Thank you for your kind words! We're so glad you enjoyed the service and food. We can't wait to welcome you back again soon! Sincerely, The Camelback Team
   

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7. OT

   OpenTable Diner VIP

   Cancun1 review

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente lugar la hamburguesa de niño se la puede comer un adulto x solo 9 dólares
   

   Trail's End Pub and GrilleResponded on March 11, 2025

   Estimado huésped: ¡Gracias por su opinión! Nos complace saber que tuvo una excelente experiencia. Es genial saber que nuestra hamburguesa para niños es una opción satisfactoria para todas las edades a un precio excelente. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente pronto para disfrutar de más momentos agradables. Atentamente, El equipo de Camelback
   

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8. M

   Mindy

   New Orleans1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Nachos were great but service was horrible. At one point we set a timer and could not find our waitress for over 17.27 minutes. Crazy!
   

   Trail's End Pub and GrilleResponded on March 10, 2025

   Dear Mindy, Thank you for sharing your feedback. We're glad to hear you enjoyed the nachos, but we sincerely apologize for the service delay you experienced. Waiting for over 17 minutes without being attended to is not the experience we want for our guests, and we will be addressing this with our team to ensure better service moving forward. We appreciate your patience and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, The Camelback Team
   

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9. j

   jonathan

   New York City1 review

   1.0

   Dined on March 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Didn't get sat when table was supposed to be ready got skipped over and had to wait extra 20 minutes
   

   Trail's End Pub and GrilleResponded on March 10, 2025

   Dear Jonathan, We sincerely apologize for the frustrating experience you had during your visit. From the delay in seating to the issues with service and your meal, we completely understand how disappointing this must have been. This is not the level of service we aim to provide, and we truly regret that we fell short. We appreciate your feedback and will address these concerns with our team to ensure better attentiveness and efficiency moving forward. If you’d like to discuss your experience further, please feel free to reach out to us directly. We value your time and hope for the opportunity to provide a much better experience in the future. Best regards, The Camelback Team
   

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10. OT

    OpenTable Diner

    Philadelphia2 reviews

    3.0

    Dined on March 2, 2025

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    It's a little odd when we made reservations 2 days ago and on the day of the reservation they made us sit outside because one of the tables did not leave when they expected. We had to send someone back to the room to get jackets. This is uncalled for specially when we have a reservation. Excellent food. Excellent service from our server. But being frozen ruined the experience considerably.
    

    Trail's End Pub and GrilleResponded on March 3, 2025

    Dear Valued Guest, We apologize for the inconvenience you experienced with your seating despite having a reservation. We understand how frustrating it must have been to have to sit outside unexpectedly, especially in the cold, and we truly appreciate your understanding. We’re happy to hear you enjoyed the food and service, but we will certainly address this issue to prevent it from happening again in the future. Thank you for sharing your feedback, and we hope to provide you with a more comfortable experience next time. Sincerely, The Camelback Team
    

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