Thirteen - Philadelphia Marriott

Thirteen - Philadelphia Marriott reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sydney

   Philadelphia1 review

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were scolded and talked down to by our waitress in front of other workers for just ordering dessert.
   

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2. T

   Tam VIP

   Philadelphia2 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch. Food was well prepared and staff was incredibly kind.
   

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3. L

   Laurie

   New York City23 reviews

   3.0

   Dined on March 5, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   It was okay. While the rest of the hotel is very good, the dining experience was just okay.
   

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4. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing. The staff was so helpful and sweet. It was my girlfriend’s birthday and they made our dinner special. 5 stars!!!
   

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5. M

   Michael VIP

   New York City14 reviews

   1.0

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food was absolutely awful. The calamari was hard and chewy. Difficult to eat. I’ve never had salmon that wasn’t pink. The apple pie dessert was unique and delicious. I figured food at a large Marriott restaurant would be good. Unfortunately, I was very disappointed. PLEASE AVOID!
   

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6. R

   Renae

   Omaha4 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   It was ok. Service good but I thought the cheesecake tasted a little funny
   

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7. B

   Brittany

   New York City1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I know it was Super Bowl weekend. They ran out of food, my burger was soggy. Never got napkins or silverware.
   

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8. L

   Laurie

   Philadelphia1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We went to the restaurant for breakfast before the Eagles parade. Only the buffet was available, but there were many choices and the food was tasty.
   

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9. A

   AJ

   Richmond6 reviews

   2.0

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our reservation was at 8:45am and we got there at 8:30. We were promptly seated and then we sat for 10 minutes until the same hostess that sat us came back and offered us coffee and water. It was not until another 15 minutes that the waitress came over to take our order. We never saw her again until it was time for the check, somebody else brought the food out. The total wait time for our food was close to an hour. The female manager just kept walking around, but did not assist to bring out any food for customers or to check on tables or to apologize for the wait. I was really upset that breakfast for three people was $54 without tip.
   

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10. B

    Brian

    Philadelphia3 reviews

    2.0

    Dined on December 8, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    First of all the chiefs in the back do a good job and the ingredients are good. However, that's the last positive thing I have for this restaurant. The host with the dreadlocks is the most incompetent employee I've ever seen and should have been fired several times just while we were sitting there. He was befuddled by the reservation/waitlist software and didn't seem to have a clue how to actually do his job or what his job actually was (he might have been stoned out of his mind too). This causes absolute chaos in the front of house. Not to mention that once we were seated he actually spent 45 minutes talking to a single table instead of doing his job, and the shift manager talked to him but didn't really act like a manager. The "manager" seemed more like the only competent waitress in the place that was promoted because she was the only one that knew how to do any job in the place. The waitress we had was some combination of sad/angry/lazy. The ticket time on our meal was over 1.5 hours for nothing but two waters, one cocktail and three entrees. No appetizers or desserts. They were out of half the items we tried to order on the menu. Honestly if it was my restaurant I'd close the place for 1-2 weeks, fire everyone that was front of house or involved in ordering, and get people that actually know what they're doing. Half the tables were empty and people on the waitlist were giving up after over an hour of waiting because the idiot host honored only reservations and ignored the waitlist. It was embarrassing to watch just how badly this restaurant was run. This could have been a great hotel restaurant and instead it was a memorable but bad joke.
    

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