The Wallace Restaurant

Reseñas de The Wallace Restaurant de comensales del restaurante. Basadas en valoraciones recientes.

1. E

   Emma

   Oxford2 reseñas

   3.0

   Comieron hace 3 días

   1. Global 3
   2. Comida 5
   3. Servicio 3
   4. Ambiente 2

   Lovely food but the space between tables was very tight, no private conversations!
   

   The Wallace RestaurantRespuesta enviada hace 1 día

   Dear Emma, Thank you for your kind words about our food! We're delighted to hear that you enjoyed it. We also appreciate your feedback regarding the space between tables. We understand the importance of privacy during your visit, and we will certainly take this into account as we continue to improve our dining experience. We hope to welcome you again soon . Best regards, The Wallace Restaurant Team
   

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2. J

   John

   Londres5 reseñas

   5.0

   Comieron hace 4 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   A lovely way to enjoy some great food after seeing the amazing exhibits.
   

   The Wallace RestaurantRespuesta enviada hace 1 día

   Dear John, We are glad to hear you enjoyed your time at The Wallace Restaurant after visiting the museum. It is always a pleasure to hear that our guests had a great experience. We hope to have the pleasure of welcoming you back soon. Best regards, The Wallace Restaurant Team
   

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3. V

   VIVIEN VIP

   Londres11 reseñas

   5.0

   Comieron hace 4 días

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   We booked at the Wallace Restaurant because we were going to an exhibition there but the food was a complete delight and far surpassed our expectations. Service was very pleasant if a bit slow - but we weren't in a hurry. Totally recommended
   

   The Wallace RestaurantRespuesta enviada hace 1 día

   Dear Vivien, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that your dining experience at the Wallace Restaurant exceeded your expectations, and we are especially pleased that you enjoyed the food. Your comment regarding the pace of the service has been noted and will be communicated to the relevant team members. I am confident that actions will be taken to ensure a smoother experience in the future. We look forward to welcoming you back soon! Best regards, The Wallace Restaurant
   

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4. L

   Lesley

   Londres1 reseña

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food was delicious and plenty of it. I was particularly impressed by the staff who were friendly and helpful, without being obsequious. We were also not rushed to free the table when we had finished the meal. I would recommend the restaurant to people and look forward to coming back again.
   

   The Wallace RestaurantRespuesta enviada hace 1 día

   Dear Lesley, Your comment is music to our ears! Our aim is to provide the best possible experience for our customers, and we are so glad to hear you enjoyed your time at The Wallace Restaurant. Thank you for your kind words about our staff. We truly appreciate your feedback and look forward to welcoming you back again soon. Best regards, The Wallace Restaurant Team
   

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5. G

   Gillian

   Londres1 reseña

   4.0

   Comieron en 16 de abril de 2025

   1. Global 4
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   Food was very tasty but when it arrived the potatoes especially were cold - actually cold, served on cold plates! Server happily took it back but when it came back it was only slightly warm - I left the potatoes as too cold to enjoy. Dessert was delightful, as were the staff. Overall I would recommend and we will go again
   

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6. S

   Saba

   Londres8 reseñas

   5.0

   Comieron en 14 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   A select menu but the main course dishes were beautifully cooked and arranged.
   

   The Wallace RestaurantSe respondió el 15 de abril de 2025

   Dear Saba, We are so pleased to hear you enjoyed your lunch at The Wallace Restaurant. The kitchen team is always delighted when guests dine well and leave happy — your feedback truly means a lot. We hope to welcome you back again soon. Warm regards, The Wallace Restaurant Team
   

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7. A

   Anne VIP

   Londres31 reseñas

   2.0

   Comieron en 11 de abril de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 3

   Table was booked but they weren’t ready. Maitre d’ was irritated by my having a mobility scooter but to be fair she seemed almost alone in doing any work. We were shown to a table not laid for lunch. We waited for a menu and in the end I had to ask for one. The fizzy water eventually arrived the glasses were straight out of the dishwasher and were warm.. We then waited for our food. They arrived with the wrong food. We saw what we thought was our food sitting on the side fortunately it was cold food! My super food salad was tasteless and dull and over priced. I was pleased I’d ordered chips. My friend had the focaccia and said it was too salty. Ironically, when we ask for the bill, it came immediately! We explained why we were not paying the optional service charge. The member of staff was very defensive, but she did offer us free cups of coffee on a future visit. As two of two of us live outside London we declined politely. This poor meal and service was a huge shame. I had been to the Wallace collection dining room previously and had been very impressed. It’s a beautiful setting but this was chaotic. It was very busy as they have a Grayson Perry exhibition on. But no one seem to know what they were supposed to be doing; The food was pretty bad and over-priced. I realised later the provider of catering is Sodexo. I last came across them when I was an inpatient in hospital. After realising they were a caterers, I was not as shocked as I had been. I had wanted to have a lovely lunch with two of my oldest friends, unfortunately this was not to be.
   

   The Wallace RestaurantSe respondió el 15 de abril de 2025

   Dear Anne, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience did not meet expectations, particularly on what should have been an enjoyable lunch with friends. Please accept our sincere apologies for the service and food quality you encountered. We take your comments seriously and would appreciate the opportunity to address them further. To help us better understand the situation and work toward a resolution, we kindly invite you to contact our restaurant team via email. They will be happy to escalate the matter to our senior management team. Best regards, The Wallace Restaurant Team
   

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8. R

   Richard

   Londres4 reseñas

   4.0

   Comieron en 9 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   We're members of the Wallace and like to support it and all that it offers. Beyond that, the restaurant is an attractive proposition, a lovely space with an appealing menu , all at a fairly reasonable price by today's standards. Service was good and attentive, but not overly so.
   

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9. C

   Christopher

   Londres2 reseñas

   5.0

   Comieron en 8 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Lovely tea, helpful front desk and delightful waiter
   

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10. M

    Marie-Julie

    Londres9 reseñas

    2.0

    Comieron en 6 de abril de 2025

    1. Global 2
    2. Comida 1
    3. Servicio 1
    4. Ambiente 4

    Some staff were unfriendly and gave us the smallest table under a plant, although we had a reservation for three. We had to wait way to long before being served, although most people already had their food. Another staff member moved us to a different table when we ordered food. The member of staff who offered us the small table by entering the restaurant, came towards us with an unfriendly face and said we were not supposed to sit there. We explained their colleague had just moved us to this table. Not a great experience. We had the gnocchi, which we regretted massively, as the sauce tasted like nothing. I’m also sure the calories on the menu were not aligned to the meal given the sauce that was all over the food. Luckily, the fries were good and some staff members really did their best.
    

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