The Rise Restaurant

Reseñas de The Rise Restaurant de comensales del restaurante. Basadas en valoraciones recientes.

1. M

   Maryna

   Yorkshire1 reseña

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Afternoon tea it’s was perfectly. The atmosphere in the restaurant, the service staff, everything was great.
   

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2. A

   Annabel

   Buckinghamshire7 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   This restaurant is outstanding in every way The service is first class and the food sublime If you want to push the boat out, this is the place to visit
   

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   The Rise RestaurantRespuesta enviada hace 2 días

   Dear Annabel, Thank you so much for your wonderful review! We are thrilled to hear you had such a fantastic experience with us — from the food and service to the lively atmosphere. It means a lot to know we helped make your evening special. We are especially grateful for your kind words, and we hope to welcome you back soon for another unforgettable visit. Kindest regards, Kate Cameron F&B Administrator
   

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3. A

   Anna

   Brighton1 reseña

   3.0

   Comieron en 16 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 4

   Booked to dine at The Rise many weeks ago, as requested I informed that I had a garlic allergy When we arrived we were asked if we had any allergies, I informed that I had a garlic allergy, ‘perfect’ (weird response but we’ll go with it) I reviewed the menu, chose a few options and the waitress went to see if I could have them No I could only have steak or one of the fish dishes Chose a fish dish, no can’t have that, so chose the one remaining fish dish The dish was nice enough, but not what I would have chosen I hoped for more from this 5 * hotel, that hosts its own cookery school Disappointing
   

   The Rise RestaurantRespuesta enviada hace 2 días

   Good Morning Anna, Thank you for your feedback. We are truly sorry your experience did not meet expectations, especially regarding your garlic allergy. While we aim to accommodate all dietary needs, it is clear we fell short, and we apologise for the limited options available to you. We appreciate you bringing this to our attention and will be reviewing our processes to better support guests with allergies. We hope to welcome you back for a much-improved experience in the future. Warm regards, Kate Cameron F&B Administrator
   

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4. GB

   GrahamB

   Londres1 reseña

   5.0

   Comieron en 13 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   This is the third time this year, having afternoon tea at The Grand Hotel, that is a recommendation in itself. Excellent quality fine dining style afternoon tea, generous amount, well balanced, unlimited tea or coffee of any style. Lovely surroundings, relaxed and unhurried, we spent over two hours there, well informed and attentive staff, menu changes according to and relevant to the season.
   

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   The Rise RestaurantSe respondió el 16 de abril de 2025

   Good Evening Graham, Thank you very much for your review and your continued support. We thank you for returning to The Grand and The Rise three times this year for Afternoon Tea. With regular menu changes with the seasons, it gives you an opportunity to experience all that our Pastry chefs have to offer. We very much appreciate the kind words in regards to the style, surroundings, service and our wonderful staff. We look forward to welcoming you back to The Rise in the future. Kind regards, Chris Pickard Restaurant Manager
   

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5. J

   Janice

   Londres7 reseñas

   5.0

   Comieron en 8 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Probably the best afternoon-tea I've ever had.
   

   The Rise RestaurantRespuesta enviada hace 2 días

   Dear Janice, Thank you for your kind words! We are delighted to hear you enjoyed your afternoon tea with us — and to be called “the best” truly means a lot. We hope to welcome you back soon for another memorable visit. Kind regards, Kate Cameron F&B Administrator
   

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6. P

   Paul

   Yorkshire1 reseña

   5.0

   Comieron en 7 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent service and experience, our second visit in 12 months, so we clearly think they're doing a good job
   

   The Rise RestaurantSe respondió el 16 de abril de 2025

   Good Evening Paul, Thank you for your lovely review and thank you for returning to The Grand and in particular The Rise. We are glad you thoroughly enjoy the service and overall experience. We look forward to welcoming you back in the not to distant future. Kind regards, Chris Pickard Restaurant Manager
   

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7. L

   Lauren

   Newcastle3 reseñas

   5.0

   Comieron en 5 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Amazing food and service in a great relaxed atmosphere. Will most certainly be back for afternoon tea!
   

   The Rise RestaurantSe respondió el 16 de abril de 2025

   Good Evening Lauren, Thank you very much for your lovely review. We're glad you enjoyed the food, the service and atmosphere at the Afternoon Tea. We look forward to welcoming you back at The Grand. Kind regards, Chris Pickard Restaurant Manager
   

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8. R

   Rowena

   Edimburgo1 reseña

   5.0

   Comieron en 4 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Lovely food, really friendly staff, would definitely go again
   

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   The Rise RestaurantSe respondió el 16 de abril de 2025

   Good Evening Rowena, Thank you very much for your kinds comments towards our staff and our food. These have all been passed on to our teams. We look forward to welcoming you back at The Rise. Kind regards, Chris Pickard Restaurant Manager
   

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9. A

   Amanda

   Yorkshire4 reseñas

   4.0

   Comieron en 4 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Overall a nice afternoon tea experience. Food was well presented and tasty and the tea was constantly refreshed. On arrival we told the restaurant reception we had a gift voucher and she asked us to email it to them as soon as we were seated but offered no WiFi for this. She then showed us to a table at the end of a long row despite a nice window seat being available. When I asked if we could sit there I felt the response was hesitant/reluctant. Is this because we had a voucher which my sister had bought the August before? Once seated our waitress came over and when she realised we were emailing the voucher across asked if she could also have the code as she needed it. We explained we were emailing it but she said she needed it too. I have never known such a fuss when reimbursing a voucher and certainly not what I expect from a 5* hotel. After this the service was good and the food was nice although we did feel some of the staff in the restaurant weren’t presented as smartly as they should have been. Overall a nice afternoon tea but not any better than other afternoon teas in York. Not a 5* experience in our opinion.
   

   The Rise RestaurantSe respondió el 16 de abril de 2025

   Good Afternoon Amanda, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the food, presentation and tea service during your time with us. However, I am very sorry to hear that elements of your visit did not reach out usual high standards we aim to deliver. We appreciate you highlighting the issue surrounding the gift voucher process and I have spoken with our team to ensure this is a much smoother process in future which will not impact our guests. This process should have been handled much smoother and we are sorry this affected your overall impression. Thank you once again for bringing these areas to our attention and we hope to welcome you back again in the future. Kind regards, Chris Pickard Restaurant Manager
   

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10. J

    John

    Yorkshire1 reseña

    5.0

    Comieron en 31 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    I was given a voucher for dinner at the Rise as a retirement gift. My wife and I had an absolutely wonderful evening. High class surroundings, but relaxed and comfortable. The service was excellent, attentive and friendly. I can totally recommend the chicken liver pâté, and our beef wellington was just scrummy. Thank you to all the staff.
    

    The Rise RestaurantSe respondió el 16 de abril de 2025

    Good Afternoon John, Thank you for sharing your wonderful experience with us. We are so glad you enjoy your time in The Rise and in particular the Chicken Liver Parfait and our Grand Beef Wellington. We will ensure to pass on your lovely comments about our team to them. We thank you for sharing your retirement celebration with us and look forward to welcoming you back in the future. Kind regards, Chris Pickard Restaurant Manager
    

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