The Restaurant at Albert

Reseñas de The Restaurant at Albert de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable VIP

   Dallas1 reseña

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 5
   3. Servicio 3
   4. Ambiente 1

   We went to the Albert for brunch – while the food was very good, the service was poor. The staff seemed untrained. The ambience was stiff no background music at all. It did not create the kind of experience you would expect for the prices. The decor and layout completely missed the mark with guests sitting too closely together. I might give it one more chance because the food was good, and I’m hoping that they improve the service and the staff training. 
   

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2. S

   Sally

   Nashville2 reseñas

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   Strong kitchen but serious service issues here - very lengthy delays for almost everything, mistakes on wine availability and billing. Friendly people and really excellent food, but not the experience one would expect from this venue and price point. It seems like they have a brought in a new manager who will hopefully turn this around. Rooting for them, but not there yet.
   

   The Restaurant at AlbertRespuesta enviada hace 4 días

   Sally, thank you for your feedback on your visit. We are so happy to hear that you enjoyed the food during your visit. We apologize that we under performed on the service end. Although we strive to beat all expectations on every aspect of our guests experience, sometimes we fall short of that goal. We hope that you come back and give us another chance to create a wonderful visit for you. Please feel free to message us directly with any concerns. Sincerely, Travis Service Manager
   

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3. M

   Mike

   Austin2 reseñas

   1.0

   Comieron en 13 de abril de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   Beautiful building. Painfully slow service. Extremely small portions. Flavor just wasn't quite there. Overall an incredibly disappointing experience further hurt by just how much they charged for everything. I cannot recommend this place. Perhaps they can figure it out in another year or two, but for now I suggest they scrap the whole concept and start over.
   

   The Restaurant at AlbertSe respondió el 15 de abril de 2025

   Mike, thank you so much for your feedback. We are truly sorry to hear that you had a negative experience dining with us. We are working tirelessly to provide great memories to everyone who dines with us and your feedback is what helps us improve this. Please feel free to reach out to us directly, so that we can try to make things right. Sincerely, Travis Service Manager
   

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4. S

   Scott

   Phoenix6 reseñas

   2.0

   Comieron en 13 de abril de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 4
   4. Ambiente 3

   Not what we expected given the price point. Had 2 Wagu steaks supposedly cooked medium rare, as per chef recommendations. One steak was more on the medium side and the other was medium-well and tasted like an overcooked piece of meat from the grocery store. Also doubt it was Wagu meat. I have had Wagu before and it usually melts in your mouth and is particularly tasteful. The meat we were served was far from that. Cocktails and service were good but the food was a big disappointment for the money.
   

   The Restaurant at AlbertSe respondió el 14 de abril de 2025

   Scott, thank you for providing us with your feedback. We are genuinely sorry that our Wagyu Ribeye left you disappointed. We believe in providing meals of the highest quality product and will be discussing this with our culinary team, so that we can provide every guest with a positive experience. Please message us directly if you would like to discuss this matter any further. Sincerely, Travis Service Manager
   

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5. G

   Ginger VIP

   Dallas28 reseñas

   4.0

   Comieron en 10 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   The ambiance was lacking but the food made up for it. Our server was absolutely amazing and helped with our dining experience, guiding us through the menu and recommending dishes based on what we liked. Don’t miss a chance to dine here.
   

   The Restaurant at AlbertSe respondió el 11 de abril de 2025

   Thank you so much for your positive review and providing us with helpful feedback. We're delighted to hear of your pleasant experience with your food and service, here at The Restaurant at The Albert Hotel.
   

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6. R

   Robert

   Austin1 reseña

   3.0

   Comieron en 6 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 2

   It's a hotel with the seating next to the bar. Typical pricey hotel food.
   

   The Restaurant at AlbertSe respondió el 11 de abril de 2025

   Thanks for the feedback, Robert. We're sorry to hear your displeasure with our pricing. We strive to provide an exceptional dining experience for every guest that dines with us, and we appreciate your feedback as it helps us improve. We hope to welcome you back soon, so that we can provide a better experience. Sincerely, Travis King Service Manager
   

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7. E

   Erin VIP

   Dallas1 reseña

   5.0

   Comieron en 5 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food was excellent. The service was somewhat slow but they offered an extra glass of champagne on the house to make up for it. Would definitely go back.
   

   The Restaurant at AlbertSe respondió el 11 de abril de 2025

   Erin, thank you so much for the positive review! We're delighted to hear that we were able to provide a wonderful dining experience, despite the misstep. We look forward to your next visit here at The Restaurant at The Albert Hotel. Sincerely, Travis King Service Manager
   

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8. D

   David

   Austin20 reseñas

   3.0

   Comieron en 5 de abril de 2025

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   Our experience wasn’t great. Service was handed off from one to another waiter midway drinks and dinner order which may account for time it took to receive our entrees. My wife’s snapper dish was fabulous, quail was very nice for one of our guests as was steaks. But two of us had Venison Schnitzel which instead of being a nice golden color was dark reddish chocolate color shy of burnt and then cold to boot. Being German decent, Schnitzel is just another way of saying chicken fried. The Brussel Sprouts were outstanding once I received a reorder as the first batch was but a bowl of leaves. Potentially a nice meal but they fumbled the football on the one yard line and lost the game. I’d have sent the venison back if hadn’t already raised my hand about the Brussel sprouts. Second batch of Brussel Sprouts was some of the best I’d had, although the waiter couldn’t tell us even a hint of the ingredients. Definitely had horseradish and balsamic vinegar seared in bacon grease, but not a hint of dialogue to elaborate like a solid waiter would convey. Maybe an off night? Maybe too busy? We had to hood reservation with a credit card which was a first ever using this app. Positives? I’m going to try and make my next batch of BS with horseradish at home. And never made schnitzel with deer meat before but will try that too.
   

   The Restaurant at AlbertSe respondió el 11 de abril de 2025

   David, we thank you for your review and feedback. As we are delighted to hear about the dishes you enjoyed, we're sorry to learn of the dishes that fell short of your expectation. We will address these concerns with are team, so that we may provide a better experience with everyone who dines at our location. Please feel free to provide any additional feedback and thank you for dining with us. Sincerely, Travis King Service Manager
   

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9. W

   William VIP

   Houston6 reseñas

   5.0

   Comieron en 31 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   My wife and I had a great anniversary dinner! The venison schnitzel and duck entrees were amazing! Definitely recommend giving both a try!
   

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10. K

    Kimberly

    Houston3 reseñas

    4.0

    Comieron en 30 de marzo de 2025

    1. Global 4
    2. Comida 4
    3. Servicio 3
    4. Ambiente 5

    It sounded like they were a staff member short but it didn't help that while we were one of two tables filled, the wrong order was delivered to us, we weren't checked on regularly and one of our items was forgotten. Recommend you to give it a try, just in case it was just a series of unfortunate events.
    

    The Restaurant at AlbertSe respondió el 12 de abril de 2025

    Kimberly, thank you so much for your feedback on your visit. We're so sorry our service didn't leave you with a positive experience. We would love for you to come back and give us another try, in order to leave a truly great impression Sincerely, Travis Service Manager
    

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