The Lounges at Eastwell Manor

The Lounges at Eastwell Manor reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Catherine

   London1 review

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   A little disappointing this time, unfortunately. Only one waiter for many tables and she was run off her feet. She did her best. Serious crack in rim of teapot and cups stained. Impression was that food was not freshly prepared although it was tasty. Just a little shabby overall. Can do better, Eastwell! Especially for the price.
   

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2. E

   Emma

   Kent1 review

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Just avoid I have been to quite a few afternoon teas and this is by far the worst in every way possible
   

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3. N

   Nazia

   Kent1 review

   2.0

   Dined on March 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Considering how much we spent for 8 people, it wasn’t a remarkable or memorable experience by any means. We were served by two waitresses, one very cheery and one who seemed either new and inexperienced or just not very with it - she almost knocked things over more than once, didn’t respond very proactively for requests for additional items such as a pot of plain hot water. An altogether disappointing visit for what should have been a very happy and memorable occasion.
   

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4. M

   Michael

   Kent1 review

   2.0

   Dined on March 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We clearly booked for Afternoon Tea on a very busy day at Eastwell Manor. The staff did their best but were unable to offer us a proper level of service. Our table was booked for 2pm but it was almost 3pm before the food arrived more than 30 minutes after the tea was brought to us. There were no teaspoons and despite our request none were brought to us. We had to ask twice for additional hot water for our tea. Our table although in a quiet location was near to a door to the garden that was constantly used by other guests creating a cold draft. I don't think we will be returning to the Eastwell manor.
   

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5. C

   Christine

   London3 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   A very enjoyable afternoon tea experience in beautiful surroundings with excellent service. The sausage roll, scones and cakes were really delicious, however the sandwiches were only average in both quantity and quality, hence 4 stars not 5. Even so, we would love to come back!
   

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6. A

   Andrea

   Orlando1 review

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   When our stand of food arrived, the lady described the food to us, cheese ' n' pickle, salmon 'n'cream cheese, neither had in, and the sandwiches where stale, we had a replacement and was told don't know why as these where made this morning, it's now 2pm. We where given one small pot of tea for one , so had to go and ask for another. I do have to say it wasn't the ladies fault they just didn't have enough staff on. One lady for all the service is not enough.
   

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7. H

   Heather

   Kent1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Poor value for money. Food was passable but only just. We had to ask for extra jam fir the scones as portion was very miserly. No spoons provided to serve jam or cream or cake forks to use for eating. At £50 per head, I was very shocked to be charged an additional £5 per head for service charge. If I hadn't had been so surprised I would have challenged this. Overall, not impressed.
   

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8. k

   kate

   London3 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 3

   Sandwiches were stale so had to be sent back. New sandwiches arrived but it appears they were not freshly made and were stone cold and slightly hard from being kept in the fridge. Sofa was dirty. Cutlery was dirty and had to be sent back. Waitress was fabulous. Absolutely overpriced.
   

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9. P

   Peter

   London2 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Amazing and beautiful building but some of the furnishings inside are tired. Afternoon tea was pretty poor for the money. Four finger sandwiches each is a bit tight and the fillings were virtually nonexistent. The egg sandwich filling was tiny, more like a thin spread. Good and tasty, hot sausage roll but why serve it on top of the cold sandwiches? Scones were very good. The cakes seemed shop bought and were average at best. Afternoon tea should feel luxurious and it should be generous in size. This was neither.
   

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10. M

    Melissa

    Kent1 review

    5.0

    Dined on March 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding and attentive staff as usual. Excellent food and presentation. Atmosphere/environment is second to none. Undoubtedly recommend as excellent value for money.
    

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