The Koyla

Reseñas de The Koyla de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Alison

   Londres1 reseña

   5.0

   Comieron en 16 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious food. Excellent waiting staff. Recommend.
   

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   The KoylaRespuesta enviada hace 6 días

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food and had a great experience with our team. Your recommendation means a lot to us—we can’t wait to welcome you back again soon!
   

   ¿Te fue útil?

2. k

   kevin

   Londres6 reseñas

   5.0

   Comieron en 16 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   This was our first visit for a while and the first since the management changed. We were not disappointed - the food was amazing! Fresh ingredients, beautifully spiced and expertly presented. We thoroughly enjoyed every dish and will certainly be back. Highly recommended!
   

   The KoylaRespuesta enviada hace 6 días

   Thank you so much Kevin for taking the time to leave such a wonderful review! We’re so glad to hear that your first visit back—and your first under the new management—was such a positive experience. It means a lot to know you enjoyed the fresh ingredients, the flavours, and the presentation. We’re especially happy we could help make the birthday celebration feel a little more special—thank you for letting us be a part of it! We truly appreciate your kind words and recommendation, and we look forward to welcoming you back again very soon.
   

   ¿Te fue útil?

3. OT

   Comensal de OpenTable

   Londres1 reseña

   5.0

   Comieron en 15 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Highly recommended! We had goat biryani, chicken biriani and chicken tikka masala - all absolutely delicious - and the service was excellent.
   

   ¿Te fue útil?

4. R

   Richard

   Londres2 reseñas

   5.0

   Comieron en 25 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fantastic food. Can’t wait to come back. I recommend the biryani.
   

   The KoylaSe respondió el 1 de marzo de 2025

   Thank you so much Richard for your wonderful 5-star review! We're thrilled to hear that you loved the food, especially the biryani. We can't wait to welcome you back soon! Your recommendation means a lot to us. See you again soon! 😊
   

   ¿Te fue útil?

5. s

   shaun

   Kent1 reseña

   2.0

   Comieron en 14 de febrero de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   Valentine's 2025, only 3-course set price menu available (price bumped up for event), service was slow, took 20 minutes to order first drink and only got a waitress after walking up to reception to prompt them. Music was loud techno-pop, not appropriate for either romantic evening or Nepalese theme. Lighting was super bright spot lamps everywhere, like a jewellery store setting instead of intimate dining. Noticed other diners received the rice bowl accompaniment significantly later than meal, so I made a point of getting rice quickly after my meal was delivered - if one waitress cannot carry 2 meals and 2 bowls of rice together, use two people (there were plenty of staff standing at bar/reception). The Koyla was highly recommended by others so was really disappointed with our 'special' evening.
   

   The KoylaSe respondió el 21 de febrero de 2025

   Thank you for sharing your feedback, and I’m truly sorry to hear about your experience on Valentine’s Day 2025. We aim to provide a memorable and enjoyable evening for our guests, and it’s clear we missed the mark this time. I apologize for the slow service, including the 20-minute wait to order your first drink. This is not the experience we want to provide, and I will address this with the team to improve responsiveness. I also regret the awkwardness you felt with the staff, and I’ll ensure better communication moving forward. The music and lighting issues are also noted. We truly value your feedback and apologize for not meeting your expectations. I hope you’ll consider giving us another chance in the future. Thank you again for your comments.
   

   ¿Te fue útil?

6. A

   Aimie

   Londres1 reseña

   2.0

   Comieron en 14 de febrero de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 1

   I made a reservation for Valentine's Day, but when we arrived, we were handed a 3-course set menu that wasn’t mentioned on their website when I booked. The prices were steep—£55 per person not including drinks—which felt especially unfair considering I usually spend much less. After checking the website, I saw the Valentine’s menu had been posted, but it didn’t indicate it was the only menu available that day, nor did it include any pricing details. The set menu offered only one vegetarian option for both the starter and main, and both contained paneer. The service was disappointingly slow; we waited an hour and a half for the starter and ended up spending around 3 hours in the restaurant. The waitstaff kept asking if we had ordered and how far along we were in the meal, which felt awkward as they should have known. Additionally, other tables seemed to get rice, but we didn’t, which might have been because it wasn’t included with the paneer dishes. While the food itself was good, by the time we ate, we were extremely hungry, which took away from the experience. My partner did not enjoy the techno music playing, as it clashed with the romantic atmosphere we were expecting. Despite our previous positive experiences, this visit has left us with a very sour impression, and we won’t be returning.
   

   The KoylaSe respondió el 21 de febrero de 2025

   Thank you for your feedback, and I’m truly sorry for the disappointing experience on Valentine’s Day. We should have communicated the 3-course set menu and pricing more clearly during your reservation, and I’ll ensure we update our website to avoid future confusion. I understand your frustration with the limited vegetarian options and the long wait for your meal. I also apologize for the rice issue and the music not matching the romantic atmosphere you expected. We’ll make sure to better align the ambiance in the future. While I’m glad you enjoyed the food, I regret that the overall experience wasn’t what you anticipated. We value your feedback and hope you’ll consider giving us another chance. Thank you again for sharing your thoughts.
   

   ¿Te fue útil?

7. A

   Amy

   Londres1 reseña

   5.0

   Comieron en 31 de enero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Visited here on a Friday night, was extremely quiet, which I hope is because it is newly reopened. We ordered several starters between us: crispy cauliflower, momo's and chicken sekuwa. They were delicious and so very well portioned as we shared between 4. For main I had the chicken Biriyani and it came with the traditional pasty top, which it had been cooked within! It was delicious......so flavoursome without being overly spicy. My friends had the chicken tikka masala and again, really tasty but I would say it was a milder version of a "normal masala", so if you like things spicy, I would not order that. The menu is not extensive, which I like and all the rices, naan and other sides complimented the main dishes well. I cannot wait to come back here again.
   

   The KoylaSe respondió el 5 de febrero de 2025

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience with us. It's great to know that the starters, especially the crispy cauliflower, momos, & chicken sekuwa were a hit & well-portioned for sharing. We take pride in our every dishes, and we're glad our chicken biryani it met your expectations with its flavour and traditional presentation. Your feedback on the chicken tikka masala is appreciated; we aim to cater to a range of spice preference, and your insight help us improve. We're also pleased you found our menu to your liking and that you enjoyed the overall ambiance. We look forward to welcoming you back soon for another memorable meal!
   

   ¿Te fue útil?

8. T

   Tracy

   Kent1 reseña

   2.0

   Comieron en 4 de enero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   Unfortunately we were disappointed with The Koyla. We had visited many times before and always recommended to friends but now that it has changed hands we will not revisit. The standard of the menu and the food has definitely gone downhill.
   

   The KoylaSe respondió el 7 de enero de 2025

   Thank you for sharing your feedback with us Tracy. We are truly sorry to hear that your recent experience at The Koyla did not meet your expectations. We deeply value your loyalty and appreciate the many visits you've made over the years. Since the change in ownership, we have made some adjustments, but we understand that change can sometimes affect the experience. We are committed to maintaining high standards and delivering excellent service and food, and it is concerning to hear that we have not lived up to this. We are working diligently to address the areas that need improvement. We would love to have the opportunity to welcome you back and restore your confidence in us. Thank you again for your feedback, and we hope to have the chance to serve you in the future.
   

   ¿Te fue útil?

9. S

   Sara

   Londres5 reseñas

   5.0

   Comieron en 4 de enero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Fantasic modern food, faultless appearance and taste. Love to go back.
   

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10. N

    NAVIN

    Kent1 reseña

    5.0

    Comieron en 27 de diciembre de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Brilliant experience , great staff , attentive and considerate . Food was delicious
    

    The KoylaSe respondió el 31 de diciembre de 2024

    Thank you so much for your kind words Navin! We're thrilled to hear you had a brilliant experience with us. Our team always strives to provide excellent service, and we're glad you enjoyed the food as well. We look forward to welcoming you back soon!
    

    ¿Te fue útil?