The Grounds Coffee Factory

The Grounds Coffee Factory reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Paul

   Gold Coast1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Grounds Coffee Factory is the best amongst all the other "The Grounds" venues. The atmosphere is great. The food is good. The service is fantastic. The place is spacious. The coffee is great too. We had the Strozzapreti Pasta and Chicken Burger. The pasta tastes delicious and very nice. The Chicken is a bit fried for the burger but overall presentation is okay.
   

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2. L

   LUANA

   Sydney16 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambience, customer service was much friendlier than other The Grounds units. Love the decor just a bit too noise.
   

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   The Grounds Coffee FactoryResponded 5 days ago

   Dear Luana, Thank you for your feedback! We’re glad you enjoyed the ambience, decor, and friendly service. We appreciate your comments about the noise level, and we’ll take that into consideration as we strive to create a comfortable environment for all our guests. We also apologize for the mix-up with your focaccia order. This is not the experience we want for our guests, and we’ve made a note in your booking account to ensure we offer you a complimentary item on your next visit. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back soon. - Nagi (The Grounds)
   

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3. J

   Jennie

   Sydney7 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Nice atmosphere and a favourite spot for instagramers and photo lovers. The breakfast all day smoothie was too sweet. The avocado toast was tasteless and soggy. Luckily the coffee was ok. Overall, it’s a disappointing experience. I’d like to come back if the food quality could be improved.
   

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   The Grounds Coffee FactoryResponded 5 days ago

   Dear Jennie, Thank you for your feedback. We’re glad to hear you enjoyed the atmosphere and our coffee, but we’re sorry to learn that the breakfast smoothie and avocado toast didn’t meet your expectations. Your comments regarding the food quality are valuable to us, and we’ll be sharing them with our kitchen team to improve the overall experience. We’d love to have you back and hope your next visit is more in line with the high standards we aim to provide. - Nagi (The Grounds)
   

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4. E

   Elise

   Kent1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and the service was brilliant. All the staff went out of their way to help us. Highly recommend the roastery tour with Damian.
   

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   The Grounds Coffee FactoryResponded 5 days ago

   Dear Elise, Thank you for your wonderful feedback! We’re thrilled to hear that both the food and service exceeded your expectations. It’s great to know our team made such a positive impact, and we’ll be sure to pass along your kind words to them. We’re especially happy to hear you enjoyed the roastery tour with Damien! Your recommendation means a lot to us, and we look forward to welcoming you back soon. - Nagi (The Grounds)
   

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5. A

   ALAN

   Sydney1 review

   4.0

   Dined on April 18, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This was my third visit to the venue, and it was just as delightful as the first two. This time, I went with some dear friends visiting us from overseas. There were 10 of us, and the staff thoughtfully arranged seating for us in a private room, which made the experience even more pleasant. The overall vibe was amazing, and the waitress who served us was polite and professional. As for the food, the way it was presented on the plates reminded me of dining at classic American diners along Route 101 on the way to San Francisco—it was a nostalgic and charming touch. The overall experience was fantastic, and all my guests had a wonderful time. I do have a couple of suggestions for the venue: 1. It would be helpful to have a display near the entrance or on the menu explaining the free parking arrangement. Guests should verify their rego number on the mini-iPad with the staff. 2. There could be clearer signage indicating that guests with reservations should proceed directly to the entry station, rather than queuing with others who do not have reservations. Otherwise, everything was top-notch.
   

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6. E

   Emily

   Sydney1 review

   4.0

   Dined on April 16, 2025

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 3

   Have been numerous times and usually attentive staff and great food. This vist was disappointing with Avocado toast with egg cold and lacking flavour. It had excessive butter and lack of seasoning. It felt like a different restaurant to my previous visits
   

   The Grounds Coffee FactoryResponded 5 days ago

   Dear Emily, Thank you for being a loyal guest and sharing your feedback. We're sorry to hear that this visit didn’t match your previous experiences, especially with the avocado toast. Your comments about the temperature, flavor, and seasoning will be shared with our kitchen team to address. We truly value your support and hope to exceed your expectations on your next visit. - Nagi (The Grounds)
   

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7. A

   ANQI

   Sydney1 review

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It would be perfect if the coffee factory's machines could be turned on. Today, when I went there, the machines were not turned on.
   

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   The Grounds Coffee FactoryResponded on April 14, 2025

   Dear ANQI, Thank you for your feedback. We roast our coffee beans regularly, but unfortunately, we can't keep the machines running all the time as it can get quite noisy. We hope you can visit us when the roasting is happening to experience the process firsthand. We appreciate your understanding and look forward to seeing you again! - Nagi (The Grounds)
   

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8. S

   Sheryl

   New South Wales2 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As first time there amazing, would highly recommend, the coffee omg awesome, its so good to get a good coffee and really enjoy it. Service outstanding, and the food as we had breakfast was amazing.
   

   The Grounds Coffee FactoryResponded on April 7, 2025

   Dear Sheryl, Thank you for your wonderful feedback! We’re so glad your first visit was such a positive experience. It’s fantastic to hear you enjoyed the coffee, service, and breakfast. We hope to see you again soon for more memorable moments! - Nagi (The Grounds)
   

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9. A

   Alex

   Sydney2 reviews

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were very attentive and service was excellent. It is a noisy venue but added to the atmosphere.
   

   The Grounds Coffee FactoryResponded on April 2, 2025

   Dear Alex, Thank you for the great review! We’re so glad to hear that you enjoyed the service and found our team attentive. We agree – the lively atmosphere definitely adds to the experience! We look forward to welcoming you back soon. - Nagi (The Grounds)
   

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10. v

    vivian

    Sydney1 review

    4.0

    Dined on March 30, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    may be you can add more number staff. I saw there are a little bit busy
    

    The Grounds Coffee FactoryResponded on April 2, 2025

    Dear Vivian, Thank you for your feedback! We appreciate you noticing the effort of our team. We’ll definitely look into adjusting staffing levels during busier times to ensure a smoother experience. We hope to see you again soon! - Nagi (The Grounds)
    

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