The Grand on Main

The Grand on Main reviews from people who’ve dined at this restaurant. Based on recent rating.

1. N

   Nancy

   Indiana24 reviews

   4.0

   Dined on August 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice place, food was good. Charcuterie plate a little lackluster but otherwise good overall. Service was good, friendly and accommodating. I had Cinnamon Toast Crunch waffle which was tasty but too much cereal on top. Would have enjoyed more if it was incorporated into the waffle batter.
   

   The Grand on MainResponded on August 6, 2024

   Thank you for sharing your experience! We’re glad you enjoyed the food and found our service friendly and accommodating. We appreciate your feedback on the charcuterie plate and the waffle—your comments help us improve. We hope to see you again soon!
   

   Is this helpful?

2. JS

   JorgeS

   Charleston4 reviews

   5.0

   Dined on June 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had birthday dinner for my daughter. Jack, are server was fantastic and the food was delicious. The vibe was awesome
   

   The Grand on MainResponded on June 24, 2024

   Thank you for celebrating your daughter's birthday with us! We're thrilled to hear that Jack provided fantastic service and that you enjoyed the delicious food and awesome vibe. We hope to see you again soon for another wonderful dining experience!
   

   Is this helpful?

3. E

   Eatout

   Tulsa21 reviews

   5.0

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shi did an outstanding job waiting on us I would recommend him to everyone
   

   The Grand on MainResponded on June 19, 2024

   Thank you for your positive feedback! We're thrilled to hear Shi provided excellent service. We look forward to welcoming you back soon!
   

   Is this helpful?

4. OT

   OpenTable Diner

   Charleston1 review

   2.0

   Dined on June 11, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   It was a second chance from our first trip there which ended with us getting a refund. This go around we waited for 30 mins before a server came over. The place wasn't busy at all. I Got shrimp and fries and my girl got chicken and waffles. She never came back. No ketchup are syrup. Nothing after she asked if we wanted it. The guy I saw who is the manager looked right at me but didn't send anyone over. Server was like did anyone came over yet?
   

   The Grand on MainResponded on June 19, 2024

   Thank you for sharing your experience. We apologize for the service issues you encountered during your visit. Your feedback is valuable, and we'll address these concerns to ensure better service in the future.
   

   Is this helpful?

5. SD

   SmittyD VIP

   Charleston23 reviews

   4.0

   Dined on June 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I am a fan of The Grand, but tonight was a little off. Service was just ok, and the ribs lacked flavor. The Margarita flight was excellent, though.
   

   The Grand on MainResponded on June 19, 2024

   Thank you for your feedback! We appreciate your support and will work on improving our service and flavor consistency. Glad to hear you enjoyed the Margarita flight!
   

   Is this helpful?

6. OT

   OpenTable Diner

   Charleston2 reviews

   5.0

   Dined on June 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   It was my wife's birthday and she had the broasted chicken with mashed potatoes and collards,I had the basil and goat cheese salmon with mushrooms and Mac and cheese. The cocktail was made perfectly.
   

   • 

   The Grand on MainResponded on June 19, 2024

   Thank you for celebrating your wife's birthday with us! We're thrilled to hear that you both enjoyed your meals, especially the chicken and basil goat cheese salmon. It's wonderful to know that you also enjoyed the perfectly made cocktail. We hope to see you both again soon for another memorable dining experience!
   

   Is this helpful?

7. OT

   OpenTable Diner

   New York City2 reviews

   2.0

   Dined on May 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   My experience was disappointing. Appears to be understaffed at the time we needed service . The waiter was not very attentive to our table and our needs . Had to constantly look for him … even to get our check . We were a party of 7 celebrating a graduation ..will not make a reservation at The Grand anytime soon .
   

   The Grand on MainResponded on May 31, 2024

   We're truly sorry to hear about your disappointing experience. It's concerning to learn that the service fell short during your celebration. We apologize for any inconvenience caused by our understaffed situation and the lack of attentiveness from your waiter. Your feedback is valuable, and we'll address these issues internally to ensure improvements are made. If you're willing to give us another chance, we'd love the opportunity to provide you with a much better experience in the future.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Charlotte1 review

   4.0

   Dined on May 20, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We went here for my birthday. Didn’t reserve the bowling but did reserve a table for 8. It was not big enough for 8 of us and that included 2 small children. Wait staff was great. I wish I could remember our server’s name. We ordered the cheddar biscuits, charcuterie board, and quesadillas. The biscuits were really good but the charcuterie board was lacking. For $30 I was expecting more. The quesadillas were ok. I ordered the shrimp and grits and expected to be amazed. The taste was great but the grits were way overcooked and I could tell my food sat under the light for a good bit. Everyone said the food was just ok. It was a slow night so not sure why the food was that way.
   

   The Grand on MainResponded on May 22, 2024

   Thank you for sharing your experience with us. We're glad you chose to celebrate your birthday with us and that you found the wait staff provided good service. We apologize for the table size not meeting your needs and for your disappointment with the charcuterie board, shrimp, and grits. Your feedback about the food quality and presentation is important; we'll use it to improve. We hope you'll consider giving us another chance to provide you with a better experience in the future.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Charleston1 review

   5.0

   Dined on May 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love The Grand. The atmosphere is very welcoming. The staff is efficient and friendly. I love the food. Zucchini Fries is a must try.
   

   The Grand on MainResponded on May 20, 2024

   Thank you for the glowing 5-star review! We're thrilled that you love The Grand and that you find the atmosphere welcoming, the staff efficient and friendly, and the food delicious. We agree, the Zucchini Fries are definitely a must-try! We appreciate your support and look forward to welcoming you back soon for another fantastic dining experience!
   

   Is this helpful?

10. t

    tiffanib

    Los Angeles2 reviews

    5.0

    Dined on May 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    10 out of 10! We came for a graduation lunch/celebration. The wait staff was very accommodating as we had to arrive an hour later for our party of 8. After lunch we bowled. Such a great venue, perfect for a party. Loved it and would certainly return.
    

    The Grand on MainResponded on May 20, 2024

    Thank you for the fantastic 5-star review! We're thrilled to hear that you had a wonderful graduation lunch celebration with us. We're glad our wait staff could accommodate your party, and it's fantastic to hear that you enjoyed bowling as well. We appreciate your kind words and look forward to welcoming you back for another great experience in the future!
    

    Is this helpful?