The Chocolatier Restaurant + Bar

The Chocolatier Restaurant + Bar reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Missy

   Cleveland1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Both times we have been here, the service is so slow. It took at least 5 minutes to have our server greet us. We only got desserts. It took at least 15 minutes for our milkshakes and cheesecake. Our server kind of went MIA after a while and someone else saw we were ready and got our check for us. Everything is so overpriced. I get that it’s a novelty place, but $19 for a milkshake?! There was a little boy nearby that was being very loud and annoying (not the restaurants fault but added to my dissatisfaction.) I wasn’t impressed when we came here the first time, but my daughter really wanted to come back for desserts to celebrate her birthday. I won’t be returning
   

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2. J

   James

   Greater Boston3 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Chocolate bbq sauce is disgusting! Ruined our whole meal.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi James, Thank you for sharing your feedback. We’re truly sorry to hear that the chocolate BBQ sauce didn’t meet your expectations. We understand how important it is for every part of your meal to be enjoyable, and we’ll definitely take your comments into account as we review our menu items. We’re glad to hear that you appreciated the service and ambience, and we hope you’ll give us another opportunity to provide a better dining experience next time.
   

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3. A

   Aaron

   Philadelphia1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, good attentive staff, and delicious desserts.
   

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   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Aaron, Thank you for the wonderful review! We’re so happy to hear you enjoyed the food, service, and desserts. We’ll be sure to pass along your kind words to the staff, and we’re thrilled that your child received the support they needed. We appreciate you taking the time to share your experience and look forward to welcoming you back soon!
   

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4. N

   Nicole

   New York City3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Steven our server was amazing- food was good ( upscale park food however you had options for real meals) Ambience was fun and music was great. Nice end to a fun day
   

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   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Nicole, Thank you for the great review! We’re so glad to hear you enjoyed the food, ambience, and especially the service from Steven—he’ll be thrilled to hear your feedback. It’s wonderful that we could be part of the perfect end to your fun day. We look forward to welcoming you back for another great experience soon!
   

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5. T

   Terri

   Orlando1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Really slow service. Food mediocre and expensive.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Terri, Thank you for sharing your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations. We take your comments seriously and will work with our team to improve the speed of service and the quality of our dishes. We appreciate your insights and hope you’ll give us another opportunity to provide a better experience in the future.
   

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6. D

   Devon

   Philadelphia1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meal and service were excellent! We enjoyed dinner on Easter and look forward to our next visit.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Devon, Thank you for the wonderful review! We’re so glad to hear you enjoyed your Easter dinner and had such a great experience. It’s fantastic that you had a memorable time with both the meal and the service. We can’t wait to welcome you back for your next visit!
   

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7. M

   Meg

   New York State1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Megan was our server and she was wonderful. She chatted with us and checked in to assure our meals were good. She made our experience there even more fun!
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Meg, Thank you so much for the kind review! We’re so glad to hear you had such a great experience, and we’ll be sure to pass along your praise to Megan—she truly is a standout! We’re thrilled to know she helped make your Hershey trip even more memorable. We appreciate you taking the time to share your feedback and hope to welcome you back for another great visit soon!
   

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8. J

   James

   Philadelphia17 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server, Savannah, was WONDERFUL!! Easy to make reservation.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi James, Thank you for the wonderful review! We’re so glad to hear you had a great experience, and we’ll be sure to pass along your kind words to Savannah—she truly is a gem! We’re also happy to know the reservation process was easy for you. We hope to welcome you back soon for another fantastic visit!
   

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9. D

   Danielle

   Greater Boston2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food was outrageous and was mediocre at best and service was awful
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Danielle, Thank you for sharing your feedback. We’re truly sorry to hear that both the food and service did not meet your expectations during your visit. This is certainly not the experience we strive for, and we’ll be addressing your concerns with our team to ensure improvements moving forward. We truly appreciate your input and hope you’ll consider giving us another opportunity to provide the high-quality experience we aim to deliver.
   

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10. S

    Susan

    New York City6 reviews

    2.0

    Dined 7 days ago

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    Overall a cute place. Not much of an “experience”, the food was beyond salty. Almost inedible. The kids menu was good though and plenty to choose from.
    

    The Chocolatier Restaurant + BarResponded 3 days ago

    Hi Susan, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the kids' menu, but we're sorry to hear that the food did not meet your expectations. We truly appreciate your comments on the saltiness and will address this with our kitchen team to ensure a better balance in the future. Your input is valuable, and we hope you’ll give us another chance to provide a more enjoyable experience next time.
    

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