The Charlotte

The Charlotte reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Stefanie

   Luxembourg1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I had a great experience. The valet was kind and helpful. The hostess was precious, and even remembered we were going to see the musical, Mama Mia. 😊 Our bartender upstairs was personable and made tasty drinks. Didn’t realize such a great happy hour. We had reservations for dinner and sat upstairs. Alex, our waiter, was great and very attentive. He recommended the ahi tuna, and ribeye app, which were both excellent. The food was amazing and the portions were generous. I appreciate the attention to detail. We will be back with our husbands. Thanks!
   

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2. M

   Maddie

   Dallas1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The happy hour portion and sizes were fantastic value. We couldn’t decide what to get so we shared most of the happy hour sharables and were surprised when they were not portioned down to traditionally appetizer sizes. While we ended up not really loving the spices put on the burger - too spicy for us - we were glad to have tried it on the HH menu. The sweet croutons on the Caesar salad was an interesting choice I wouldn’t get again.
   

   The CharlotteResponded 1 day ago

   Thanks for the feedback, Maddie! We're glad to hear you enjoyed the happy hour portion sizes and found the portion sizes to be great value. We're sorry to hear that the spices on the burger didn't quite hit the mark for you. Your feedback is valuable to us as we strive to improve our menu offerings. We're glad you tried the burger on our menu and the Caesar salad, and we hope to see you again soon for more creative and delicious options. Best Regards, The Charlotte Management Team
   

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3. K

   Kyle

   Dallas6 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great, the vibe , food, and our server. Our server Charlotte was the best. Give her a raise.
   

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4. J

   Jennifer

   Detroit38 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   I Made a reservation on Open Table for dinner There’s parking behind the building, and it’s on a busy corner. It's charming when you walk in, and it didn’t take us long to get our seats. Lucky for us, we got Deannah, and she was awesome—attentive and great. The drink, the food, and everything else were good about the experience. The calamari was delicious, crispy, and seasoned well. The crab cake was just as good. I’m not even a fan of peach much, but I’m happy Deannah recommended it. Because it was delicious, and let me tell you that spicy vodka is so good you can share it if you want 🙃. And the cornbread under that short ribs and grits, 10/10 SN: When getting the plates and cleaning up the table, I would suggest using a rag or napkin for the food dropped from the table on the table instead of using her hands to wipe it. But it was Easter Sunday and it was busy which I get. The second part was overhearing the conversation when asked about reserving the room we sat in for a later date or gathering, and overhearing the conversation made it awkward. Information about booking big groups or information, in general, should be shared with staff or hosts beforehand or away from customers hearing you would prefer not to meet them or ask the server to get their info instead. But overall, we enjoyed everything we ordered, and the cookies/ice cream was so good
   

   The CharlotteResponded 1 day ago

   Hi Jennifer, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your dinner and that Deannah provided attentive service during your visit. It’s wonderful to know that our dishes, especially the calamari, spicy vodka, and crab cake, met your expectations. We also value your constructive feedback regarding table cleanup and communication among staff members. Your suggestions will help us improve our service standards and ensure a more seamless experience for all our guests in the future. Thank you once again for sharing your thoughts. We look forward to welcoming you back soon! Best Regards, The Charlotte Management Team
   

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5. E

   Emoni

   Dallas1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   The waiter took a while to come to the table and service us and took a while to check on us. I asked for charbpiled oysters and got raw oysters with sauce on it. The food was ok. I will say the last time I went the experience was better. I want even blame the slow service on Easter because when I went it wasn’t that packed
   

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   The CharlotteResponded 1 day ago

   Hi Emoni, Thank you for taking the time to share your experience with us. We sincerely apologize for the delays in service and any confusion regarding your order. It is our goal to provide a seamless dining experience, and we regret that we fell short during your visit. We appreciate your feedback regarding the charbroiled oysters, as it helps us identify areas for improvement. Our team strives to maintain high standards, and we will address this matter with our kitchen staff to ensure accuracy in orders moving forward. Your previous positive experience means a lot to us, and we hope to restore your confidence in our establishment on your next visit. If you decide to join us again, please feel free to reach out directly so we can ensure a more enjoyable experience. Best Regards,
   

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6. J

   Jennifer

   Shreveport9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service!! Staff was very helpful, food was all OUTSTANDING and the manager (Kim) was phenomenal!!
   

   The CharlotteResponded 1 day ago

   Thanks for the feedback, Jennifer! We're thrilled to hear that you enjoyed your dining experience at The Charlotte. Our team works hard to provide exceptional service and it's wonderful to hear that we hit the mark for you. We're also delighted that you found our food outstanding. We will certainly pass on your kind words to Kim and the rest of the team, as they work hard to ensure every guest feels valued. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Best regards, The Charlotte Management Team
   

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7. C

   Courtney

   Dallas7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Ceaser Salad, Catfish and Spaghetti, and Spicy Ranch Water was amazing. Service was great. Music was great. A little too noisy but overall a great experience.
   

   The CharlotteResponded 1 day ago

   Hello Courtney, We're thrilled to hear that you enjoyed our Caesar Salad, Catfish and Spaghetti, and Spicy Ranch Water! It's wonderful to know that our service and music added to your experience. We're always striving to create a lively atmosphere for our guests, and we appreciate your feedback about the noise level. We look forward to welcoming you back to The Charlotte for more memorable meals and experiences. Best regards, The Charlotte Management Team
   

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8. N

   Neha

   Dallas1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Ambiance was great, food was okay and service was not up to par. It took 10 minutes after I got main meal to get a dish since two of us were sharing the meal. This was stated when we first ordered our food. We never received water even though waitstaff was walking around with water pitchers. I requested a bear twice and never heard back about it.
   

   The CharlotteResponded 1 day ago

   Hello Neha, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the ambiance of The Charlotte, but we're sorry to hear about the service issues you encountered. We understand how frustrating it can be to wait for your meal. We also regret that our service did not meet your expectations. Your comments will definitely be taken into account as we strive to improve our service. We hope you'll give us another chance to provide a better dining experience. Best Regards, The Charlotte Management Team
   

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9. G

   Gregory

   Dallas66 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The menu is eclectic mix of a dish such as fried catfish with spaghetti and a basic hamburger. Great service. The kitchen runners did not know the table numbers so our meal ended up at another table. So a point of improvement
   

   The CharlotteResponded 1 day ago

   Hello Gregory, Thank you for taking the time to share your experience at The Charlotte. We're thrilled to hear that you enjoyed our eclectic menu and found our service to be great. We're sorry to hear about the confusion with the table numbers and appreciate your understanding. We're always working on improving our services and your feedback is valuable to us. We hope to welcome you back soon for a more seamless dining experience. Best regards, The Charlotte Management Team
   

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10. T

    Tolu

    Dallas1 review

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The ambience is really nice, but I would’ve loved if there were just a bit more lights. Unfortunately, my cake messed up during transport and they were kind enough to try their hardest to fix the cake. I really appreciated it! The food was great, and I definitely will come again! 10/10 experience.
    

    The CharlotteResponded 1 day ago

    Hey Tolu, Thank you for your review and for giving us a perfect rating! We're thrilled to hear that you enjoyed the ambiance and found our team to be helpful during your cake repair. We're glad to know that you appreciated our efforts to make up for the mishap. Your feedback is a great motivation for us. We're looking forward to welcoming you back to The Charlotte for another great experience. Best regards, The Charlotte Management Team
    

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