Telefèric Barcelona - Los Gatos

Reseñas de Telefèric Barcelona - Los Gatos de comensales del restaurante. Basadas en valoraciones recientes.

1. M

   Michael VIP

   San Francisco1 reseña

   4.0

   Comieron hace 1 día

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   Good food but inattentive service for a fixed/mandatory 20% tip. Servers take orders then others deliver food and you go long periods without seeing the primary server.
   

   Telefèric Barcelona - Los GatosRespuesta enviada hace 1 día

   Hola Michael! Thank you for sharing your experience with us! We are glad to know you enjoyed our food and we deeply apologize for the server delays. While we are glad to hear that you enjoyed the food, it's clear that your service experience did not meet our usual standards, and we’re truly sorry for that. Regarding the "mandatory tip", we’d like to clarify that the 20% charge is a service charge, not a gratuity. This charge is applied to all bills to support our team and ensure the high-quality service and experience we aim to provide. Transparency is of utmost importance to us, which is why this service charge is clearly stated on our physical menus, website, and on every customer receipt. Gracias!
   

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2. J

   Jeni VIP

   San Francisco28 reseñas

   3.0

   Comieron hace 2 días

   1. Global 3
   2. Comida 4
   3. Servicio 1
   4. Ambiente 4

   This was the worst service except the busboy. They changed servers 3xs, forgot food, said they were getting the food, forgot then said ‘you didn’t get that yet?’. Plus no matter the service you pay 20% on the full bill. I guess that’s why the wait staff is completely unmotivated. I’ll ho to Pinxopote from now on.
   

   Telefèric Barcelona - Los GatosRespuesta enviada hace 1 día

   Hola Jeni! Thank you for sharing your experience with us! We deeply apologize for the server delays, it's clear that your service experience did not meet our usual standards, and we’re truly sorry for that. Regarding the "mandatory tip", we’d like to clarify that the 20% charge is a service charge, not a gratuity. This charge is applied to all bills to support our team and ensure the high-quality service and experience we aim to provide. Transparency is of utmost importance to us, which is why this service charge is clearly stated on our physical menus, website, and on every customer receipt. If you’re open to giving us another opportunity, we’d love the chance to show you the level of quality and care we strive to deliver. Gracias!
   

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3. J

   Junzhong

   San Francisco1 reseña

   4.0

   Comieron hace 4 días

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   Price friendly, ambience is amazing, easy to find parking, good place for dating. Love it.
   

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   Telefèric Barcelona - Los GatosRespuesta enviada hace 4 días

   Hola Junzhong! Thank you so much for your words! We truly appreciate your comments about our restaurant. We're glad you had a great experience with us, and we can't wait to host you again! Hopefully we'll share a lot more meals together. Muchas gracias!
   

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4. D

   David

   San Francisco20 reseñas

   4.0

   Comieron hace 6 días

   1. Global 4
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   Dinner was great until the paella, which is not a good thing since we went there specifically for that. Tapas were good and the oysters were excellent. Unfortunately the lobster paella was too salty and the jumbo shrimp obviously frozen and tasteless. Cooked on top of the paella, the shrimp was mushy and inedible. The lobster also tasted frozen. Should have stuck with the squid
   

   Telefèric Barcelona - Los GatosRespuesta enviada hace 4 días

   Hola David! Thanks for the feedback We're glad to hear that you enjoyed our tapas. However, we're sorry to hear about your experience with the paella. We always aim to deliver a great experience, and we regret that we missed the mark with your paella. We will certainly take your comments into consideration as we continuously strive to improve our food quality and preparation. We appreciate your patience and hope to see you again for a better experience. Muchas gracias!
   

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5. B

   Bíck

   San Francisco1 reseña

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 5

   We ordered the Catalan Tomahawk steak and the lobster paella. While both dishes had great flavor and were clearly made with quality ingredients, they unfortunately arrived cold, which took away from the overall experience. I believe they would have tasted excellent if served hot. That said, the seasoning and presentation were impressive, and the overall taste was still enjoyable. I’ll definitely be back to give them another try; I can see the potential for a truly great meal.
   

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6. M

   Melissa

   Tahoe4 reseñas

   5.0

   Comieron en 16 de abril de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   My husband took me here after he had been here a few times for business dinners, so we finally came as a couple. Every bit of it was lovely from the accommodating staff to the delicious food.
   

   Telefèric Barcelona - Los GatosRespuesta enviada hace 7 días

   Hola Melissa, We're thrilled to hear that you and your husband had a lovely time dining with us! It's great to know that our staff's accommodation of your special occasion was appreciated. We're also glad to hear that you enjoyed our delicious food. We strive to create a memorable experience for all our guests, and your kind words affirm that we're succeeding! Thank you for choosing Teleferic Barcelona, we look forward to welcoming you back for more delightful meals! Gracias!
   

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7. N

   Naomi VIP

   San Francisco10 reseñas

   5.0

   Comieron en 11 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Outside seating on a nice Spring day, great tapas!
   

   Telefèric Barcelona - Los GatosSe respondió el 11 de abril de 2025

   Hola Naomi! Thanks for the feedback! We're thrilled to hear you enjoyed the outside seating and our tapas. We strive to create a pleasant dining experience for our guests, and it's great to know we hit the mark. We can't wait to welcome you back for another great meal soon! Muchas gracias!
   

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8. A

   Anne VIP

   San Francisco6 reseñas

   4.0

   Comieron en 9 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Great place for tapas. I personally am not a fan of their wine selection, but the vibe and food were great.
   

   Telefèric Barcelona - Los GatosRespuesta enviada hace 2 días

   Hola Anne, We're thrilled to hear that you enjoyed our tapas and the vibe at our restaurant. We appreciate your feedback about our wine selection. We're always looking to improve and your input helps us do just that. We're glad to hear that despite the selection, you still had a great time! Thank you for choosing Teleferic Barcelona, looking forward to serving you again soon! Gracias!
   

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9. B

   Brian VIP

   San Francisco2 reseñas

   3.0

   Comieron en 6 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 2

   The food was very good. The server was very good but did not come by very often. Disappointed with the fixed 20% gratuity. Mostly because we spent a good amount on alcohol and the server did not come by very often. It was very noisy and difficult to hear the rest of my party. Low ceiling without any apparent noise absorbing devices or structures.
   

   Telefèric Barcelona - Los GatosRespuesta enviada hace 1 día

   Hola, Brian! Thank you so much for taking the time to share your feedback. At Telefèric Barcelona, we take pride in delivering both great food and great service. We understand how frustrating it can be when either of these does not meet the level of excellence we aim for. Regarding the "mandatory tip", we’d like to clarify that the 20% charge is a service charge, not a gratuity. This charge is applied to all bills to support our team and ensure the high-quality service and experience we aim to provide. Transparency is of utmost importance to us, which is why this service charge is clearly stated on our physical menus, website, and on every customer receipt. We truly value your feedback and hope to have the opportunity to offer you a more enjoyable visit in the future! Gracias!
   

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10. J

    Juan Manuel VIP

    San Francisco6 reseñas

    5.0

    Comieron en 5 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Great as always, we had a great time. Muy rico como siempre la pasamos muy bien
    

    Telefèric Barcelona - Los GatosSe respondió el 5 de abril de 2025

    Hola Juan Manuel, Thank you so much for your kind words! We're so happy to hear that you had a great time and enjoyed everything, as always. We truly appreciate your feedback! Thank you for choosing Teleferic Barcelona, we look forward to seeing you again soon for another wonderful experience. Hasta la próxima! Gracias!
    

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