Tap & Barrel - Willowbrook

Tap & Barrel - Willowbrook reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Manveer

   Los Angeles1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alyssa M was amazing. Super attentive and very conversational.
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Manveer, thank you so much for the 5-star review! We're thrilled you had a great experience with Alyssa and truly appreciate you taking the time to share it. Your support means the world to our team, and we can’t wait to welcome you back again soon!
   

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2. S

   Sarah

   Vancouver1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   We all enjoyed our meals but it was so incredibly loud upstairs. It wasn’t just the chatter of people but the glass walls, tile floors and metal chairs with no felt or rubber on the bottom made for a very loud meal. The staff were lovely and apologetic that the food was taking a little longer than it should but there is no excuse for the poor design. In hindsight we should have chosen to sit downstairs. We’ll know for next time.
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Thank you for sharing your experience with us! We’re so glad to hear you enjoyed your meals and that our staff made you feel welcome. We do, however, apologize for the noise level upstairs — we completely understand how the design can contribute to a louder environment, and we truly appreciate your feedback. While we aim to create a great atmosphere, we’re always looking for ways to improve, and your comments about the noise will definitely be shared with the team. We’re glad to hear you’d know to choose downstairs next time, and we look forward to welcoming you again with a more comfortable experience. Thanks again for your understanding!
   

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3. A

   Angela

   Vancouver11 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Busy and nice atmosphere, server Ashley was absolutely lovely but was clearly run off her feet!. It took a little while to have the order taken, no big deal but the food took over 30 minutes to be served, again not the servers fault, felt like a kitchen issue with longer than normal wait times. Did not spoil our night, our server was good.
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Thank you so much for your understanding and kind words! We’re glad to hear you enjoyed the atmosphere and that Ashley took such good care of you. We’re sorry about the longer wait times, though — that’s definitely not the experience we aim for, and we’ll be reviewing kitchen timing to ensure things run more smoothly in the future. We truly appreciate your patience, and we’re happy it didn’t spoil your night. We hope to welcome you back again soon with an even better experience!
   

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4. K

   Kirsten

   Vancouver1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was fantastic! We had a wonderful time but it was SO loud in there — my Dad has hearing aids and had to take them out. It was hard to hear each other but we still had an awesome time and LOVED our food!
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Thank you so much for your kind words! We’re thrilled to hear you loved the food and had an awesome time with your family. I’m sorry to hear the noise level was an issue, especially with your dad’s hearing aids. We truly want everyone to enjoy their experience comfortably, and we’ll certainly look into how we can manage the noise to make it more accommodating for all guests. We’re so glad you chose to dine with us, and we can’t wait to welcome you back for another great meal!
   

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5. M

   Madeline

   Exclusive1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good, but wait times for drinks, food, etc. were super, super slow.
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Thank you for your feedback. I’m glad to hear you enjoyed the food, but I’m sorry the wait times for drinks and service were so slow — that’s not the experience we want for our guests. Your comments have been shared with our team so we can work on improving our timing and flow. We appreciate you taking the time to let us know, and we hope to have the chance to serve you again with a smoother experience next time.
   

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6. J

   Jesse

   Vancouver2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The atmosphere was perfect while sitting upstairs. The host was polite and friendly. The food was on point and we will be back. Good times!
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Jesse, Thank you so much for the kind words! We’re so glad to hear you enjoyed the atmosphere upstairs and that our host made you feel welcome. Even better to hear the food hit the mark! We love being part of your good times and can’t wait to have you back again soon.
   

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7. B

   Barb VIP

   Vancouver30 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was great however it took forever to bring out 2 little appetizers. The waiter was awesome. He said that honestly, he didn’t forget to put in our food so I’m not sure what happened there, but eventually our food came out. I had a lovely visit with my friend on a really nice beautiful long weekend.
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Hi Barb, Thank you for your kind words and for sharing your experience with us! I’m glad to hear you had a lovely visit and enjoyed the long weekend with your friend — and that your server took good care of you. I’m sorry to hear there was such a delay with your appetizers. That’s definitely not the pace we aim for, especially with appetizers. We really appreciate your patience and understanding, and we hope to welcome you back again soon for a smoother experience from start to finish!
   

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8. S

   Shelley

   Vancouver4 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had a reservation for 10 people for 7 pm. We all arrived on time. The waitress was good but kept disappearing. It took us over 3 hours to order, get our food and chase down the bill after I asked another waitress to find our waitress. She took our drink orders once and didn't check to see if we might like a refill or coffee or tea. it should have taken 2 hours at the most to have dinner, pay the bill and leave. Very disappointed and won't be back.
   

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9. N

   Natasha

   Vancouver1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great dinner with my son. The ambiance was great, they opened the patio roof to let in the sun at sunset. The food was hot and the drinks were nice and cold. Great spot for a local hangout with friends and family
   

   Tap & Barrel - WillowbrookResponded 3 days ago

   Thank you so much for the 5 stars! We're so happy to hear you had a great dinner with your son and enjoyed the ambiance — there’s nothing better than soaking up that sunset on the patio. We’re thrilled you enjoyed the food and drinks too! We truly appreciate your kind words and look forward to welcoming you back for more good times with friends and family.
   

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10. T

    Tia

    Vancouver3 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent experience, our server was awesome. It was so nice to have the two high chairs clipped in already at our table. Sooooo nice!
    

    Tap & Barrel - WillowbrookResponded 3 days ago

    Thank you so much for the 5-star review! We're thrilled you had a great experience with us and truly appreciate you taking the time to share it. Your support means the world to our team, and we can’t wait to welcome you back again soon!
    

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