Sushi Haku

Reseñas de Sushi Haku de comensales del restaurante. Basadas en valoraciones recientes.

1. EM

   ErnieM

   San Francisco1 reseña

   1.0

   Evaluado el 19 de julio de 2017

   1. Global 1

   My husband ordered the teriyaki chicken and the server asked if he wanted the California roll or a spicy tuna roll.He opted for the spicy tuna roll. When the bill came to the table and we had been OVERCHARGED $5 for the $12.99 lunch combo. Our server noted the mistake and took our check and credit card. The owner dropped our bill and the $5 overcharge had not been corrected, which I assume the owner did herself. I waited patiently while the owner was chit chatting with a regular. Finally, after standing by her like a creeper for about a minute I politely said "excuse me, sorry to interrupt, but I need to go back to work and we were over charged..." to which she cuts me off and in a no nonsense rude tone said "you had the spicy tuna roll" which means to me she was aware we felt we had been overcharged, decided not to care, and charge us anyway without offering an explanation! I continued that we were not told of an additional charge when we ordered. The owner would not let me speak and continued to talk over me raising her voice, as if she was trying to bully me into accepting the charge. I finally was able to get across that a $5 up charge for a spicy tuna roll seemed unfair since it had not been communicated to us by the server, and it was poor business practice to tack on up charges. Through her condescending manner I finally picked up that she was telling me we were in fact charged for 4 extra pieces of the spicy tuna roll, the menu shows 4pcs come with the combo. We would have been happy with the 4pcs, the decision to serve 8pcs was made for us, not by us I was disappointed by the way she was treating me as we come in at least twice a month (four times this month!) and we would not be returning. The manager goes to the cash register takes out a $5 bill and started waiving it my face, so I turned around and walked away Lastly, the restaurant was slammed, and her staff could have used her support with greeting people, running food, filling drinks, etc.
   

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