Sugar Factory - Glendale

Sugar Factory - Glendale reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Selena

   Minneapolis1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Our server spilled our fishbowl mixture on the table and proceeded to blame the bartender that it was their fault for putting too much drink mixture in the shaker. She checked in once with us while we had our food. We got charged extra for the candy in the fish bowl that was not verbally told to us or located on the menu that it was an extra charge. Not impressed with this location as I’ve gone to multiple (Vegas, Minneapolis and Chicago) and have had far better experiences.
   

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2. S

   Susy

   Western NC1 review

   1.0

   Dined on April 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The steak my husband ordered was meh and not worth the cost. Even worse was the fact that the music was blaring and was horrible. How is Nasty appropriate for a family restaurant?!? The server was nice, but she brought out our food staggered such that some of us were done eating before the other dishes arrived. I was excited to share this experience with my kids, but will never return.
   

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3. F

   Francesca

   Phoenix1 review

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We were really disappointed with this place this time. I had made reservations and no one let us know that the air conditioning was broken before hand. It was so hot inside and we had to sit outside. We drove a really long distance so we couldn’t just leave and we had a large party. Also we went for a birthday and they didn’t even have a candle. And no one offered us any compensation for the situation.
   

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4. K

   Kira

   Las Vegas1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Awful experience, the air conditioning was out. They did not notify anyone that had reservations prior to arriving. It took 25 minutes to get a glass of water.
   

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5. A

   Andrea

   Phoenix1 review

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Server was great however the food took forever and it wa empty. Candy store was empty n not restocked. They didn’t have the rainbow sliders. 45 min to get water after we sat down. It was really disappointing and the grill had no flavor… talked with manager and he was soo non chalant. For 400 dollars it was not worth it!!
   

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6. G

   Grecia

   Phoenix1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service thank you for the bday dance and celebration
   

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7. OT

   OpenTable Diner

   Phoenix1 review

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall a very fun place. Very expensive food, $25.00 for a hamburger, and they charge 35.00 to do a 2 minute dance for a celebration which seemed a bit overpriced. This is probably a one and done kinda place.
   

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8. C

   Christina

   Phoenix2 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Went for a birthday celebration for my 9 year old. The atmosphere was nice, the food presentation went well. Despite being let down about the Groupon we purchased was a scam, we were told the birthday dessert was free and unfortunately that was still added to our bill. :(
   

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9. OT

   OpenTable Diner

   Las Vegas2 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We were expecting something like you’d get in Vegas. What we got was a very bland restaurant. Nothing about it was horrible just nothing about it was great either. Everything was bland and expensive. The bathroom was nicer than the actual restaurant. The candy in the shop seemed like it’s been there for ages. Probably why a lot of people walked in and walked out.
   

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10. R

    Rosa

    Phoenix3 reviews

    5.0

    Dined on March 1, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    This was my third visit in. I have been in for brunch, a Friday night out with my coworkers and a Saturday evening. Each visit has brought its own energy. Each time the wait staff has been good. Tonight's wait staff was amazing. If you are going in and want a positive, fun and energetic v8be ask for Bryan with a "y". He was FABULOUS. Food and drinks were good also.
    

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