Sugar Factory Express - Mall of America

Sugar Factory Express - Mall of America reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Ny’eishiea

   Minneapolis4 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked the reservation just to find out you guys were closed and it wasn't stated on the website or when I called
   

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2. M

   Melissa VIP

   New York City3 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were able to book a reservation and even received a text a few days before from the restaurant confirming. When we arrived, they were closed.
   

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3. A

   Athelgra

   New Orleans8 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have gone in the past 4 years for my daughter's birthday. This year was the very best. I bought the King Kong dessert, and the energy was amazing.
   

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4. C

   Cherish

   Minneapolis2 reviews

   5.0

   Dined on April 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing as always! Service is great and the food is even better! Kids will love it, and the food portions are sharable.
   

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5. K

   Kim VIP

   Milwaukee4 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun drinks and atmosphere but food was just ok and very overpriced!
   

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6. T

   Tiana

   Milwaukee1 review

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I can’t remember our servers name but he was amazing. I know we booked late because it was out last night in Minnesota and decided last minute we wanted to go somewhere cool after shopping. We got amazing videos of our drinks and the smoke. Our kids love the milk shakes and had those for dinner! All around our family said this needs to become a place we go to a least 1 or twice a year. Thank you
   

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7. J

   Joey

   Minneapolis4 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! Drinks are phenomenal! Definitely unique and so good!! We really enjoyed them! Will definitely be back! Had appetizer sampler and it was good. Felt the appetizer sampler was a bit expensive, but I guess everything is these days.
   

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8. B

   Bree

   Minneapolis1 review

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The restaurant did not appear to have prepared or acknowledge our reservation initially when arriving. We had a group of 7. They were able to seat us by combining smaller tables, but we were crammed in close proximity to the tables around us. We were initally offered to move to a larger table once one became available, however, the tables were filled by smaller parties without us being given the option to move. When the food arrived, there was a large hair wrapped around one of the sandwiches.
   

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9. T

   Thomas

   Minneapolis1 review

   2.0

   Dined on March 22, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   I would not return to your restaurant because the burger was really salty, the loaded fries was just cheap cheese and bacon bags with ranch from a bottle however, I would say the service was excellent, and the ice cream was the best part
   

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10. OT

    OpenTable Diner

    San Antonio1 review

    2.0

    Dined on March 21, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Slow waiter and pricy for White Castle burgers. Not recommended
    

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