Sugar Factory - Chicago River North

Sugar Factory - Chicago River North reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Melanie

   Chicago2 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We knew what we were getting into to an extent, high prices for big splash in presnetation of drinks and desserts. On the positive side, we made fun memories, our daughter will never forget the presentation of her King Kong Sundae to celebrate her 16th birthday with friends. The food was good enough. The host and service staff were lacking, but we made the best of it.
   

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2. M

   Mark

   Chicago1 review

   2.0

   Dined on April 7, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Birthday dinner for my wife. Server was disinterested. Auto 20% gratuity I suspect was part of the issue.
   

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3. J

   Jennifer

   Chicago1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It was our first time there and it will be our last. I do not believe the quality of food is worth the price at all. The service was completely lacking. The hostess and our server were too busy on their phones to really bother with us their customers. Our server couldn't answer what their more popular selected menu items were. He didnt even bring out the correct quantity of food that they had listed on their menu. I can see why they need to put the 20% gratuity on every bill now because they wouldn't get tips like that for their service else where. But then again, maybe that's exactly why their service is horrible, they get 20% no matter how bad their service is.
   

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4. K

   Kyle

   Chicago1 review

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We traveled 2 1/2 hours for our daughters birthday dinner and made reservations. Still had to wait over 25 minutes and got stuck in back of restaurant in a room with zero ambience and uncomfortable chairs we asked to get a booth and was told no although multiple booths were open. Very disappointed with this experience definitely overpriced, not worth the 400 dollar bill for flavorless food and shakes.
   

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5. T

   Thu

   Chicago4 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   it’s a fun restaurant for kids and adults! my daughter LOVED the dry ice mocktail and the rainbow sliders. the service was great and the food delicious. a great stop while we were in chicago.
   

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6. r

   randi

   Chicago3 reviews

   1.0

   Dined on April 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was very weird. Dirty and understaffed. Even with a reservation we waited over 20 minutes in an empty restaurant. Overpriced and understaffed and food was stale. Would never go again.
   

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7. A

   Adam

   Nashville2 reviews

   3.0

   Dined on April 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Went for dessert. We tried the carnival Oreo milkshake and the campfire skillet. The fried Oreos were practically frozen these should have been warm and the ice cream on the skillet was not covered in graham crackers and I did not receive the warm chocolate sauce either. We were on of two tables, but after our food arrived we were not checked on by the waitress until it was time for the bill. They automatically include 20%, so don’t expect great service as they don’t have to work for it.
   

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8. OT

   OpenTable Diner

   Indiana1 review

   3.0

   Dined on March 28, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food is decent. You're really going for the obnoxiously large desserts and the sugary goblet drinks. More of a novelty spot for kids.
   

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9. B

   Bri

   Chicago1 review

   2.0

   Dined on March 28, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Ridiculously overpriced. The bill includes a 20% tip for all customers. I feel like this led to poor service by the staff. If they know they are getting a good tip why would they strive to provide excellent service, right? The milkshakes were tasty but definitely not worth the price. I will never return.
   

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10. H

    Heather

    Detroit1 review

    5.0

    Dined on March 26, 2025

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 4

    This place is obviously a niche. You know going in there are $45 drinks ($36 mocktails), what the menu looks like, etc. The food was decent considering the traditional American offerings. Not exceptional but good. Our 12 year old son was amused by the mocktail (totally worth the $36 due to the presentation by our amazing wait staff Victor (sp? Viktor?)! My husband enjoyed his cocktail as well. The ambience is fun and its engaging for kids. With all the “celebrity” endorsements it is a little like Planet Hollywood for kids (for anyone that is old enough to remember that). What made our might was the service. Everyone was warm, friendly, and kind. Victor and the young woman who took our photos (a service offered but mot required- the prints are $25 but also a token to remember the experience by) were incredibly kind and made our dinner outstanding. We are so appreciative of their kindness. If you go, ask for Victor’s section!
    

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