Sugar Factory Bravern (Bellevue)

Sugar Factory Bravern (Bellevue) reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   Seattle5 reviews

   3.0

   Dined on July 26, 2021

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Arrived shortly before our 6:00 reservation and we were promptly seated. It was the...slowest...service....ever. We didn't get out of there until 8:15, seriously over 2 hours for a table of 5, just dinner and their half mega sundae. No drinks, no apps, restaurant wasn't even busy. I hid my frustration from my daughter since it was her birthday but will never be returning. Food was mediocre but again, absolutely painful service.
   

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2. BS

   BSOly

   Seattle11 reviews

   1.0

   Dined on July 25, 2021

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 2

   We arrived when they opened at Noon. Floors, tables and chairs still had food particles on them. Definitely not cleaned from the day before, maybe longer.
   

   1 person found this helpful

3. PM

   PatricioM

   Seattle1 review

   1.0

   Dined on July 25, 2021

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Fiancé’s birthday everyone got there food and her food never came was told they would see what was going on but nothing everyone was done when they wanted to check in her food again was told if I still wanted it in a to go box!! Felt so bad for her ended up eating chick fil A shout to you guys for getting her food.
   

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4. LM

   LauraM

   Seattle3 reviews

   1.0

   Dined on July 23, 2021

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated for 45 minutes before our drink order was taken; no dishes were cleared from any other table after it was vacated the whole 2.5 hours it took to get overcooked cheeseburgers. It looked like there were no people bussing the tables and no manager at all.
   

   1 person found this helpful

5. A

   Adele

   Seattle1 review

   3.0

   Dined on July 23, 2021

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   We went for a birthday dinner and had to wait around 30 minutes to get service. The food specifically was bland and not worth it and the drinks were so sticky and expensive. It was a good one time experience but I don’t think I would ever go back unless someone really wanted to go.
   

   1 person found this helpful

6. JC

   JenniferC

   Seattle1 review

   1.0

   Dined on July 23, 2021

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We’ve been there before and was sadly disappointed with both the service and milkshake for my daughters birthday. It came with 2 treats on top, not what was described on the menu. Definitely not worth the money we paid!
   

   1 person found this helpful

7. NR

   NicholeR

   Las Vegas1 review

   1.0

   Dined on July 22, 2021

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Been to sugar factory a few times and loved it was so excited to go for my birthday but was extremely disappointed probably won’t go back to this location
   

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8. JH

   JHK37 VIP

   Seattle16 reviews

   1.0

   Dined on July 19, 2021

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was average, quality of food was terrible. Overpriced milkshakes and drinks. We had heard good things so wanted to give it a try for a Birthday celebration and we’re sadly disappointed.
   

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9. OT

   OpenTable Diner

   Seattle2 reviews

   3.0

   Dined on July 18, 2021

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The food was cold when it arrived at the table, and not very good. If you have food allergies, the statement on the menu basically indicates they are unwilling to accommodate them. That is an awful approach with so many kids that have allergies and would like to be included in a birthday party or special occasion group. If you would like large, expensive desserts, this is the place to go, but the food was very disappointing.
   

   1 person found this helpful

10. PB

    Pae10B

    Seattle1 review

    3.0

    Dined on July 18, 2021

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    The entrance looked unkept and the hostess was rude upon arrival. You could tell it had been a busy night but tables weren’t being cleaned promptly. Our server was great and there were no issues with the food/drinks. This place is pricey but a fun atmosphere. Not sure if I would go back to this location.
    

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