Sugar Factory - Boston

Sugar Factory - Boston reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. k

   kevin

   Greater Boston8 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We went during a non busy time. Out drinks came out late, same time as food. Our fries were cold. Expected better especially at non peak time.
   

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2. L

   Lauren

   Miami2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bathrooms were dirty, service was extremely slow. Food came out luke cool. Very expensive for quality. Wouldn’t go back any time soon.
   

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3. S

   Shelley

   Oklahoma City3 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our waitress was amazing! The food was better than expected. The burger and fries were good. The drinks were fun but pricey! The cheesecake dessert was great and had fresh fruit! It's a fun dinner for our daughter's birthday - a one-and-done type of place.
   

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4. M

   Maria E

   Unspecified1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went to celebrate my daughters birthday, Juan David our server was absolutely amazing, he was so attentive and knowledgeable about the menu. He made sure we had everything we needed and even offered great recommendations. We really enjoyed our dining experience. My daughter was super happy with her friends celebrating her 14 birthday.
   

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5. J

   Jerrica

   Greater Boston1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Staff were not attentive. Foxwoods location was much more fun and worth the extra money for mediocre food.
   

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6. A

   Ana

   New York City10 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing, the plate he recommended was delish, we ordered 5/7 different plates, everything was super good. Can’t wait to come back.
   

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7. J

   Jackelin

   Greater Boston4 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We went as a family, I couldn’t wait to see my kids reaction to the fun festive food.. wasn’t all that great.. the burgers were okay!! The drinks was the only thing good.. Seemed they have issues with the a.c or fan was overly hot when we got inside and to be seated, the waiters were all sweaty from the heat taking our orders with looking overly hot.. our water ice were melted already as they poured.. for the money we spent their everything was awful.. delayed food & service. The restrooms were gross and uncleaned. Again for the money we all pay everything could had been better and treated better. The front service had an attitude face received us with fake happy service.. I wouldn’t visit again sorry.. if anyone does just go for the drinks & fries. To take pics or pictures of things was nice but overall was blah! I would visit the Foxwoods one inside casino they were great!
   

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8. D

   Derek

   Greater Boston3 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food was not good at all and extremely overpriced. Service was slow to say the least.
   

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9. J

   Jill

   Orlando1 review

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Hostess was awful and unfriendly as well as unknowledgeable. Waiter didn’t come to use for 23 minutes upon sitting, food took a bit to arrive. Restaurant was quiet with customers so the wait time should not have been like this.
   

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10. A

    AMY VIP

    Washington DC9 reviews

    3.0

    Dined on April 17, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    The hostess was new and didn’t really know what she was doing, but she was nice enough. Our waiter was very nice and prompt and knowledgeable. The food was mediocre at best. Our french fries were pretty much cold, but we were hungry enough to eat them. I think most of the food is like premade somewhere else maybe… it’s all about the ambience at the place. It’s definitely fun decor and over the top drinks. I wouldn’t go back, but it was fine and the price was fine for the area. 
    

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