Smith & Wollensky - Burlington

Smith & Wollensky - Burlington reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. e

   erin

   Greater Boston2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Samantha was so attentive, helpful and kind. Food was delicious.
   

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2. S

   Sherry VIP

   Greater Boston1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Has to re-order 3x because they were out of each meal I tried to order!!. When meal finally came it was very rare. Server was no where to be found to ask for it to be cooked more. Didn’t offer and apology or anything on the house for my issues
   

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3. K

   Kelly

   Greater Boston25 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   I was appalled at the volume, SO noisy. Deafening to the point of distraction, we could hardly hear each other certainly affected our ability to appreciate each other's company. We were celebrating our anniversary and no champagne toast; we are LONG time customers, this is our annual celebration dinner and this is the first time that we have NOT received a comlimentary champagne toast AND not a complimentary dessert. Shocking. Food was "adequate" at best..... a far cry from the level we've grown to expect over decades l, case in point, sautéed mushrooms, there were 3 mushrooms (yes 3) and a few pieces of onions. In the past it was a bowl full of a variety of mushrooms. How sad. So disappointing. Never again. Money wasted and worse. Huge disappointment. We mourn what was. My husband's prime rib was SEARED! When is prime rib seared? No au jus, 3 half fingerling potatoes, 3 scrawny asparagus and the ugliest pop overs. This kitchen staff is out of their league. My black and blue filet was overcooked. Evrn my daughter warned the waiter how fussy i am about my steak. The truffle fries had SO much salt we couldn't even eat them. Only saw the waiter at the end of the meal. Sadly my husband forbids me to send dishes back and complain, he doesnt want to be embarrassed in his opinion. ...he managed a restaurant in his youth. The food appears to have fallen quite a lot from its former level. S&W appears to have fallen from its former status IMO to a lesser level.... now along the lines of a Ruth Chris (I would never eat there). So long Smith & Wollensky you are a memory of good times past.
   

   Smith & Wollensky - BurlingtonResponded 7 days ago

   Hello, My name is Sam, I’m the GM here at S&W Burlington. I would like to thank you sincerely for reaching out to me in detail about your less than perfect experience at our location. I have just assumed control of the store about 6 months ago and I'm aware of the areas of opportunity under my new regime. If it is possible, I would like to set a call up with you at your earliest convenience regarding your time with us. I am available today, tomorrow, or if there is another time that suits you better, I am happy to accommodate. I look forward to hearing from you soon. Thank you so much for your continued support of our brand, your time, and consideration of dining with us. Sincerely, Sam Caltagerone
   

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4. E

   Elizabeth

   Greater Boston5 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Easter experience. 1. Great Food, Service Needs Work 2. Crowded, Slow Service, Tasty Meals 3. Easter Visit – Good Food, Chaotic Setup 4. Tasty but Too Tight & Too Slow 5. Excellent Food, Frustrating Experience
   

   Smith & Wollensky - BurlingtonResponded 7 days ago

   Hello, My name is Sam, I’m the GM here at S&W Burlington. I would like to thank you sincerely for reaching out to me in detail about your less than perfect experience at our location. I have just assumed control of the store about 6 months ago and I'm aware of the areas of opportunity under my new regime. If it is possible, I would like to set a call up with you at your earliest convenience regarding your time with us. I am available today, tomorrow, or if there is another time that suits you better, I am happy to accommodate. I look forward to hearing from you soon. Thank you so much for your continued support of our brand, your time, and consideration of dining with us. Sincerely, Sam Caltagerone
   

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5. D

   Daniel

   Greater Boston9 reviews

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good over-all experience, service was excellent and a good selection on the menu.
   

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6. J

   James VIP

   Greater Boston582 reviews

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Enjoyed an early dinner. Had a very nice bottle of Stags Leap Merlot. Noticed that all the prices had gone up since a week ago. They also have some new items on the menu. Since it was a Saturday they offered the prime rib so I ordered that. My guest wasnt very hungry so she had the grilled octopus that she found delicious. My prime rib was properly medium rare but I think it could have benefited from longer roasting. The meat comes with popovers but they are too eggy and soggy to enjoy. Our server Filipe was excellent and he was well assisted by Marco who is always extremely efficient and hard working. Had a nice chat with manager Sam who is always accommodating.
   

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7. J

   Janet VIP

   Greater Boston154 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful, including service, delicious food, and friendly atmosphere!
   

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8. J

   Jessica

   Greater Boston14 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Boom C., our server, made our experience a pleasant one. She took care to see that our needs were met and remembered us from our last visit. We look forward to dining here again.
   

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9. A

   Anthony

   Greater Boston1 review

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Aaron was an amazing server , very great vibes and energy and took care of us very well. He did well recommending drinks and entrees as it was my first time visiting.
   

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10. J

    James VIP

    Greater Boston582 reviews

    5.0

    Dined on April 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a fun evening at S&W. Initially led to upper floor but were then seated on lower level when we asked to change. Lower level much better ambiance and energy. I think A Team staff down there as well. I always like using the wine selection Ipad. Much more informative type of wine list. My guest had the sea bass and loved it. I had the seared yellowfin which had a nice zing on its surface and properly rare. I asked for spinach instead of coconut fried rice. This made the dish even more delicious and appealing. Good service. Even the assistant servers/bus guys are really on the ball!
    

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