J
Juan
New York City1 review
- Overall 1
- Food 3
- Service 1
- Ambience 1
Was looking forward to this dinner with my husband. We were seated relatively quickly with our reservation but had no service at our table for about 30 minutes until we had to ask the hostess for water. When they realized we weren’t served yet they came and apologized. We placed our order for a bottle of wine and two appetizers. The appetizers came out pretty fast. Had to get up and ask the hostess again for our wine. Waited for about ten minutes and then had to call her over again because they forgot to get it. At this point she went and got it herself. After finishing our wine we decided that we weren’t going to order dinner and go somewhere else. Asked for the check and one of the waiters apologized for the bad service and attention, told us our entrees were on their way out (which we never ordered) then offered to comp a dessert but at this point we just wanted to leave. Waited another 15 minutes but still no check. It wasn’t until we got up to leave they ran over to check us out. Unfortunately it was probably understaffing but the lack of attention to our table for the small things we were requesting was disappointing. The space is small and intimate so we saw the staff hanging at the bar, eating and talking the whole time we were waiting for service. The couple waiters they had seemed to be paying attention to the larger parties of tables all around us and either forgot or simply didn’t care about us. The hostess was apologetic and honestly, pulling the weight of everyone else. All around , for a Saturday night restaurant in Wall Street and for the price I expected a way better experience.
