Ridotto Grand Cafe

Ridotto Grand Cafe reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Margaret

   Shreveport2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you so much to Shane for a wonderful experience!!!! We had such a great time with our large group!!!
   

   Ridotto Grand CafeResponded on April 18, 2025

   Shane's top-notch service makes any party that much better! We'd love to see you all back again for another wonderful evening.
   

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2. A

   Alisha

   Shreveport2 reviews

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Made a reservation days prior. Seated upon arrival. Waited about 10 min before anyone came to our table. Once she did she complained thay she was tired and was breathing heavily. Upon observation only 2 servers were there and they had quite a few guests to serve. While she was taking our drink order another table was walking out and there was an exchange of words due to them being unsatisfied. This was the 1st red flag. Our water glasses on the table had red lipstick on them. None of us were wearing lipstick. We asked for clean glasses and water. Water was brought out with black specs floating in it. We waited about 25 minutes to order food that never came. Alcoholic beverages were ordered and sat on the bar until they were completely watered down. They were sent back to be made over. We watched them pour the same drinks into new glasses and add to them. At this point I was over the experience. I asked for the manager and he quickly came over. We explained what we saw and how poor the service was. He became defensive and argumentative. Even admited he told the lady to pour the drink in a new glass because he realized he made it wrong and he added the correction on top. I explained sir if the drink was sent back to be remade, that means start feom scratch. This was our 1st and last time. Complete waste of 1.5 hours.
   

   Ridotto Grand CafeResponded on April 2, 2025

   Alisha, we appreciate you choosing us for brunch and taking the time to share your experience. It’s clear that your visit didn’t meet the high standards we aim for, and we understand your frustration. We value your observations about service and quality, and we’ll be addressing them with our team to ensure a better experience for all our guests. We hope you’ll consider giving us another chance to provide the level of hospitality and care we strive for.
   

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3. A

   Aimee

   DO NOT USE5 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Our server was great but the service was slow….took food and drinks a LONG time to get to our table. Unfortunately, this has been the only thing consistency when we have gone to this restaurant. The food can be great but it can also be MEH. I love the look of this place and I’m hoping the food and bar service, wait time, and food improve.
   

   Ridotto Grand CafeResponded on April 2, 2025

   Thanks for sharing your experience, Aimee! Glad to hear you’ve had great service and love the atmosphere, but we get that slow service and inconsistency with the food can be frustrating. We’re always working to improve, and your feedback helps us do just that. Hope you’ll come back and give us another shot -- we’d love to make your next visit a great one!
   

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4. S

   Skip

   Shreveport4 reviews

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   First time here for dinner, made reservations and taken to table without waiting. Initially drink order taken quickly but the service drastically worsened. Ordered an appetizer, decided to try the calamari since it was an Italian restaurant. Lacked seasoning and chewy. The marinara sauce was out of a jar tasting. For the main course we ordered the ravioli and steak. Both were good, great flavors and good portions. Finished off with Tiramisu, it was ok. Went back for breakfast and service was horrible. Took forever to get coffee, water, and food. Probably will not go back.
   

   Ridotto Grand CafeResponded on April 2, 2025

   Glad to hear you enjoyed the ravioli and steak, Skip! We appreciate your feedback on both visits and regret that the service didn’t meet expectations, especially during breakfast. Consistency is important to us, and we’ll be addressing these concerns with our team. We’d love the opportunity to welcome you back and provide the great dining experience we strive for at every meal.
   

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5. J

   Jamie

   Shreveport1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was pretty expensive for the steak but I knew that before I ordered. Our waiter Shane was outstanding and 2 members of management checked on us. My steak, mashed potatoes and brocolli could have been a little warmer but it tasted amazing and my steak was done exactly like I ordered it. My friend had a pizza and said it was fabulous. We will definitely be back.
   

   Ridotto Grand CafeResponded on April 2, 2025

   Shane and the team will be happy to know you were so impressed with their service, Jamie! We appreciate you giving us a try. Come back and see us again soon for more delicious steaks and pizzas.
   

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6. J

   Jacqueline

   Shreveport1 review

   2.0

   Dined on March 23, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Yesterday, my husband and I, along with another couple, dined at your establishment, RIdotto. Everything from the local eye was clean and we were greeted with a smile. Our server Sharel, God bless her, she did great and did her best to accommodate. However, the food was disappointing. My husband ordered the Branzino( one of his favorites) The fish came out and it looked like the fish was competing on Top Model! That poor fish died from Anorexia. I don't think anyone would call that a proper filet. His couscous which accompanied his starved fish was cold. I was so excited about the short rib raviolis. I hadn't eaten all day and was starving. It came out, looked delicious, sadly looks are deceiving. My food was cold and the ravioli tasted like canned Chef Boyardee. Sharel mentioned that the cooks did not know something was wrong with the sauce and it was cold, so my bringing it to her attention made the kitchen realize they had messed up. It came back lukewarm, by the time I did receive my plate, everyone at the table, but me had finished their meal. I had asked for a Malbec to go with my meal. Sharel told me that they did not have it today. I asked for Daou Cabernet, sadly, out also. I settled for the house red. Nothing to brag about. I wanted to write a review about our experience so that you were aware of the situations that are happening. Please feel free to contact me with any questions. Sincerely, Jackie Harden
   

   Ridotto Grand CafeResponded on April 2, 2025

   Jackie, thank you for taking the time to share your experience. It’s great to hear that Sharel took good care of you, but it’s disappointing that the food didn’t meet expectations. We never want a meal to feel underwhelming, especially when it’s something you’ve been looking forward to. Your feedback about the Branzino, ravioli, and wine selection is truly appreciated, and we’ll be addressing these concerns with our team to ensure better consistency. We’d love the chance to turn things around and provide you with the high-quality experience we strive for. If you’re open to it, we’d love to welcome you back and make it right.
   

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7. L

   Lynette

   Unspecified1 review

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ridotto Grand Cafe was very nice to myself and family. We did a party of 15 and they were patient with us and got everyone’s order correct. Aaron was mild mannered and kind. We had quite a few elderly people in our group and he explained different parts of the menu to ensure they ordered what was best for them. I would do the whole thing all over again. GREAT JOB !
   

   Ridotto Grand CafeResponded on April 2, 2025

   Our team works hard to make sure every member of your party has a great experience, Lynette. So glad to be a part of your family's gathering! Come back and see us again in the future for more good food and good service.
   

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8. T

   Troy

   Unspecified1 review

   5.0

   Dined on March 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very friendly and prompt. Pizza, meatballs and calamari was excellent. Will definitely come back.
   

   Ridotto Grand CafeResponded on April 2, 2025

   Thanks for your visit, Troy! Come back soon for more friendly service and great food.
   

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9. L

   Lizzi

   Las Vegas2 reviews

   5.0

   Dined on March 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The short rib raviolis were divine! The branzino was over cooked and dry. The martini was phenomenal. Overall, we had a wonderful first meal here. We will be back!
   

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   Ridotto Grand CafeResponded on April 2, 2025

   Glad to see you enjoyed your visit, Lizzi. Come back soon for more ravioli and martinis!
   

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10. R

    Richard

    Unspecified1 review

    4.0

    Dined on March 18, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Very nice atmosphere. Our server was great and friendly (Latorey). The food was very good. Our pasta was a little more chewy than we like. The desert was great.
    

    Ridotto Grand CafeResponded on April 2, 2025

    Thanks for joining us, Richard. Latorey and the team would love to welcome you back for an even better dinner -- and dessert!
    

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