Red Cadillac

Reseñas de Red Cadillac de comensales del restaurante. Basadas en valoraciones recientes.

1. AS

   AnthonyS

   Nueva York1 reseña

   1.0

   Evaluado el 12 de enero de 2019

   1. Global 1

   I have been to the Red Cadillac before with my family...and enjoyed it, so thought to come back last night. We called in advance and made reservations, no problem there. The problem came about when we entered the door. On a cold winter evening, I was met with not a warm welcome, but the fact I had to take my hat off due to a no hat policy. I had not even made it to the reception desk, just a guy opening up the door as the hat police. As I inquired more about why, I was met with a furrowed brow-ed woman who reiterated the request and explained about how her grandmother , never allowed hats into the restaurant. This woman was rude and aggressive in nature, no tone of kindness and hospitality, no tone of welcome and accommodation. If she is an owner of the restaurant, she has a lot to learn about customer interaction. There are other ways to convey the dress code policy ... let your customers settle in, greet them with a smile and start the conversation once we are able to at least take our jacket off. I was willing to let this go (had my hat off already) she was not...and ultimately wanted us to leave !?! (Why do two dads with their kids at 5:30 need to leave??) I see that others have written about the no hat policy, and still remains an issue on how they communicate this to their customers. This is the HOSPITALITY industry.... and regardless of how good the service, food or decor is, if you feel completely unwelcome at the front door, they have failed.
   

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