Rail House Victoria

Reseñas de Rail House Victoria de comensales del restaurante. Basadas en valoraciones recientes.

1. D

   David VIP

   Hawái48 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Prompt and courteous service, delicious food, and reasonable prices. 'nuff said.
   

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2. G

   Gareth

   Londres14 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We were off to theatre and asked for quick service which we got. Lovely meal with great staff looking after us.
   

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3. O

   Olivia VIP

   Londres11 reseñas

   5.0

   Comieron en 17 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   As always a great selection of food and wine, accompanied by good service.
   

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4. S

   Suzanne

   Londres8 reseñas

   4.0

   Comieron en 14 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Easy spot to meet x great food x would go again for sure x
   

   Rail House VictoriaSe respondió el 17 de abril de 2025

   Thank you for your lovely review! We’re so glad to hear you found it a great spot to meet and enjoyed the food. We’d be thrilled to welcome you back again anytime! Best, Sarah
   

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5. J

   Jacqueline VIP

   Londres127 reseñas

   4.0

   Comieron en 12 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   First time eating at Rail House Victoria with my husband and two friends. Nice location close to Victoria station. Varied menu - lots of choice for everyone. Good drinks menu. Two of us had trout and two had the chicken bun. Please note that you need to self-order, using the barcode on the table, and also pre-pay using the app.
   

   Rail House VictoriaSe respondió el 17 de abril de 2025

   Dear guest, Thank you for choosing Rail House Victoria for your first visit — we’re so pleased you and your guests enjoyed the experience! It’s great to hear the variety on our menu and drinks list suited everyone, and that our location worked well for you. We also really appreciate you pointing out the ordering system — just to clarify, ordering via the QR code is entirely optional. Guests are very welcome to order directly with our team if they prefer. We hope to welcome you all back again soon! Best, Sarah
   

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6. G

   Gerard

   Londres3 reseñas

   5.0

   Comieron en 12 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Easy to find, the place had a nice buzz, friendly staff, very pleasant experience overall
   

   Rail House VictoriaSe respondió el 17 de abril de 2025

   Dear Gerard, Thank you so much for your kind words. We're delighted to hear you found us easily and enjoyed the lively atmosphere, friendly service, and overall experience. It’s always a pleasure to know our guests have had a pleasant time with us. We look forward to welcoming you back again soon! Sarah
   

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7. T

   Teresa VIP

   Oklahoma City14 reseñas

   3.0

   Comieron en 11 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   The food was just ok. Service was fine we had the steak. It was tough and cold
   

   Rail House VictoriaSe respondió el 17 de abril de 2025

   Dear Teresa, Thank you for taking the time to share your feedback. We're sorry to hear that the steak didn’t meet expectations — it’s certainly not the standard we aim to deliver, and we’ll be looking into this with the kitchen team. While we’re glad the service was satisfactory, we’re disappointed to learn the overall experience fell short. We truly appreciate your comments, as they help us improve, and we hope you might consider giving us another try in the future. Best, Sarah
   

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8. OT

   Comensal de OpenTable

   Londres1 reseña

   2.0

   Comieron en 9 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 4

   The place has a nice aesthetic and the food was passable, not outstanding but nice enough. I had the chicken burger and my guest had the minute steak. Neither of these dishes came with a side which was disappointing given their £16 and £17 respective price tags. My burger (and extra side of fries) was filling enough but my guest was definitely still hungry after her thin steak and chips. Service was very much below what I would expect for a place that automatically adds a 13.5% service charge to the bill. I got the impression our server didn't like us much and avoided our table. Overall I won't be back anytime soon sadly as the décor and location are great, but there are just too many other lovely places around the area (that will also include fries with your burger as standard...)
   

   Rail House VictoriaSe respondió el 17 de abril de 2025

   Dear guest, Thank you for taking the time to share your feedback. While we're pleased to hear you enjoyed the aesthetic of the restaurant and found the food pleasant, we're genuinely sorry to learn that the overall experience didn’t meet your expectations. We appreciate your comments regarding portion sizes and pricing — this is helpful feedback that we will certainly take on board. We're especially sorry to hear that the service fell short and left you feeling disappointed. That is never the impression we want to leave, and we’ll be discussing this with the team to ensure a warmer and more attentive experience for all our guests. Best, Sarah
   

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9. I

   Ivana

   Londres1 reseña

   5.0

   Comieron en 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   This morning, we had our work team's breakfast. The coffee is lovely and the food delicious. The staff was very accommodating. We booked only for 10, but they were quick to sort out extra couple of seats to accommodate the ones who turned up without confirming their attendance. We will definitely use Rail House Victoria again :-)
   

   Rail House VictoriaSe respondió el 9 de abril de 2025

   Hi Ivana, Thank you for your lovely feedback! We're thrilled to hear that you and your team enjoyed breakfast with us. It’s great to know the coffee and food were a hit, and that our team was able to accommodate your last-minute additions with ease. We always strive to be as flexible as possible to ensure every guest has a smooth experience. We’re so glad to hear you’ll be returning — we can’t wait to welcome you and your team back again soon! Warm regards, Sarah
   

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10. R

    Rachael

    Londres2 reseñas

    3.0

    Comieron en 7 de abril de 2025

    1. Global 3
    2. Comida 5
    3. Servicio 3
    4. Ambiente 2

    The service was a bit slow given it was fairly empty and I was overcharged for the wine we bought by £60 … didn’t realise til the next day so probably too late to do anything about it … cool place and great food but also it’s called RHC on the outside not Rail House Victoria so it was difficult to find also !
    

    Rail House VictoriaSe respondió el 17 de abril de 2025

    Thank you very much for your detailed feedback. We're really pleased to hear you enjoyed the food and the atmosphere, but we're very sorry to learn that several aspects of your visit fell short of expectations. We sincerely apologise for the slow service, especially considering the restaurant wasn’t particularly busy. We also understand how frustrating it must have been to realise you were overcharged for the wine — please do get in touch with us directly, as we’d like to issue a refund for the difference. We'd never want a billing error to affect your experience, and we’re more than happy to make this right. We also appreciate your note about the name signage — thank you for pointing that out, and we’ll take it into consideration as we continue to improve the guest experience. Sarah
    

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