Plough - Effingham

Reseñas de Plough - Effingham de comensales del restaurante. Basadas en valoraciones recientes.

1. M

   Marie

   Surrey3 reseñas

   3.0

   Comieron hace 2 días

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 4

   We were 5 people and 3 meals were good. Beef and ale pie was lovely and the duck salad quite nice. 2 meals, both chicken schnitzel, were very over cooked, very dark bread crumbs and very dry. Chips also not so nice. Ambience was very nice and I believe that there has been renovations, which looked lovely. The service was a little slow and a little abrupt at times. Although we are a friendly bunch.
   

   Plough - EffinghamRespuesta enviada hace 1 día

   Hello Marie, Thank you for your feedback, we take all reviews seriously and appreciate your detailed comments. Sorry to hear the schnitzel was overcooked, this is one of our more popular dishes so we need to get it right ! Thanks again Marie for your review. Regards Sara
   

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2. c

   chris

   Surrey1 reseña

   3.0

   Comieron hace 2 días

   1. Global 3
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   food was delicious but took too long to be served and the food didn't all come at once.
   

   Plough - EffinghamRespuesta enviada hace 1 día

   Thank you Chris for the review and feedback, this is not ideal I agree and we will feed this back to the kitchen. Glad you enjoyed the food though - when you got it !
   

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3. E

   Elke

   Surrey2 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Lovely renovated pub, brilliant servers which makes all the difference. Vegan options were great, overall lovely lunch spot.
   

   Plough - EffinghamRespuesta enviada hace 4 días

   Thanks Elke for your 5 stars - sounds like you enjoyed your visit :). Hope to see you again soon.
   

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4. K

   Kath

   Surrey1 reseña

   2.0

   Comieron en 13 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 2

   We’ve been visiting The Plough in Effingham for many years, under previous ownerships, and have always enjoyed the food and service. Sadly, on our most recent visit, we noticed a drop in standards which was disappointing given its past reputation. The menu still offers a good selection and is averaged priced. While the food tasted okay, the experience was let down by a significant delay—we were warned of a 20-minute wait, which ended up being over an hour. When the Sunday roast finally arrived, the chicken was minimal and quite dry, and the pig in blanket was so overcooked it was difficult to cut. One even flew off the table during an attempt! The vegetable portion was surprisingly sparse—just a slither quarter of a carrot and parsnip, with no sign of the green beans, cabbage, or leeks that were meant to be included. With only 2 staff members serving and a third arriving later, it was difficult to flag the issue during the meal. When we finally raised our concerns after finishing, the waiter was apologetic and did his best, but the manager never responded directly. We had to ask again why our vegetables hadn’t been added. We were eventually told the missing vegetables were due to a miscommunication with the kitchen, and we were offered complimentary desserts, though we declined and asked for our non alcoholic drinks to be left off the bill to which they complied. It seems the pub is no longer owner-managed, and unfortunately, that change appears to have affected the overall quality. Our waiter tried their best under pressure, but the experience didn’t live up to the pub’s former high standards and as others have reviewed the manager is not right for the place - in fact even the clientele was not the same. We hope things improve, but for now, we’d hesitate to recommend it as we once did.
   

   Plough - EffinghamSe respondió el 15 de abril de 2025

   Hello Kath, Firstly we're sorry to read about your recent visit to the Plough last Sunday, this is not our usual approach, we are taking steps to make sure this changes. Sunday was a challenge for us and we did have a longer than expected wait for food. The vegetables was our error as every dish should have a separate bowl of green beans, cabbage and leeks to accompany it and this was missed. We do always ask that you let the staff know that the food is not right and I understand you not wanting to bother the staff when its busy - but we don't mind especially if its affecting your visit. We are working on the communication as a team and feedback helps too! Thanks again for your feedback, if you want to discuss further please send us an email info (at) plougheffingham.co.uk Regards Sara
   

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5. W

   WARREN

   Londres2 reseñas

   3.0

   Comieron en 6 de abril de 2025

   1. Global 3
   2. Comida 2
   3. Servicio 5
   4. Ambiente 3

   The service was very good, puddings were good but the main courses were generally average. Regrettably there were no local ales on draft, not sure we will hurry back.
   

   Plough - EffinghamSe respondió el 7 de abril de 2025

   Hello Warren, We're sorry your recent visit was only 3 stars, we did run out of our popular Shere Drop this weekend, which was due to it being so popular in this beautiful weather! And its a shame your mains were only average, we do have a new menu coming soon if we can tempt you back ..... If you would like to discuss this more please email info (at) plougheffingham.co.uk Thanks again for letting us know your feedback. Regards Sara
   

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6. J

   Joanna

   Londres12 reseñas

   2.0

   Comieron en 4 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   Very disappointing experience. Large table who were noisy and then chose to eat which meant our order was delayed and we waited over 90minutes to get fed. Staff were apologetic and gave us a complimentary bottle of wine. However this didn’t detact from a very poor experience.
   

   Plough - EffinghamSe respondió el 11 de abril de 2025

   Thank you Joanna, for sharing your feedback. We're truly sorry to hear about your disappointing experience and the long wait for your meal. While we're glad our staff's gesture of a complimentary bottle of wine was appreciated, we understand it didn't make up for the delay. Your comments will help us improve our service, and we hope you'll consider giving us another chance in the future. Regards Sara
   

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7. A

   Alexandra

   Londres3 reseñas

   4.0

   Comieron en 4 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   The food was excellent but the options for vegetarians who are gluten free were very limited. And the gluten free menu was confusing. The staff were amazing but it all felt a bit new and the wait wasquite long once the restaurant filled up. The music was very loud but very quickly turned down. An excellent evening
   

   Plough - EffinghamSe respondió el 7 de abril de 2025

   Thank you for your review Alexandra, we're sorry you found the menu confusing, we are working hard on the menu with the staff so please bare with us. We have a new menu out this Wednesday and have some more options for vegetarians including the new delicious beetroot burger! Hope to see you again soon.
   

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8. C

   Carey

   Nottingham3 reseñas

   5.0

   Comieron en 1 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Wonderful evening. The staff were really friendly and helpful - we felt welcomed and looked after. Food fantastic - a great menu which caters to many different requirements. Highly recommended
   

   Plough - EffinghamSe respondió el 4 de abril de 2025

   Thanks Carey for your review, its great to hear you enjoyed your evening with us. Come back soon as we have a NEW menu starting Wednesday 9th April !
   

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9. C

   Carolyn

   Londres1 reseña

   1.0

   Comieron en 30 de marzo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We understood that it was going to be busy on Mother's Day. After arriving at 5pm for our booking, we waited for 1/2hr at our table during which time we weren't even given a menu nor offered any drinks. We were sat by the service station so should have been difficult to ignore - clearly not. When it became clear that we were not going to be offered a modicum of service or attention, we decided to cut our losses and left. So much for the Mother's Day special of being welcome with a glass of champagne and bread! Not even a glass of water
   

   Plough - EffinghamSe respondió el 31 de marzo de 2025

   We would like to apologise for the service you received on Sunday afternoon. This is disappointing to hear, and we will speak to the staff about it. We acknowledge our mistake and understand your 1-star rating based on your experience. We strive to ensure that all customers are greeted and handed menus within five minutes of arriving. Please contact us so we can speak with you directly. Regards Sara
   

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10. S

    Sarah

    Londres3 reseñas

    5.0

    Comieron en 30 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Mother’s Day 5 course lunch. Great menu. Food was plentiful and tasty. Staff were friendly and attentive. Very enjoyable experience. Will definitely be returning.
    

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    Plough - EffinghamSe respondió el 2 de abril de 2025

    Hello Sarah, Thank you for submitting a review, we really enjoyed Mothers day too the pub had a great atmosphere ! Thank you you for the full house and leaving us such wonderful feedback. See you soon! PS the large beer garden will hopefully be ready in June ! Regards Sara
    

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