Plough - Effingham

Plough - Effingham reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Marie

   Surrey3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We were 5 people and 3 meals were good. Beef and ale pie was lovely and the duck salad quite nice. 2 meals, both chicken schnitzel, were very over cooked, very dark bread crumbs and very dry. Chips also not so nice. Ambience was very nice and I believe that there has been renovations, which looked lovely. The service was a little slow and a little abrupt at times. Although we are a friendly bunch.
   

   Plough - EffinghamResponded 1 day ago

   Hello Marie, Thank you for your feedback, we take all reviews seriously and appreciate your detailed comments. Sorry to hear the schnitzel was overcooked, this is one of our more popular dishes so we need to get it right ! Thanks again Marie for your review. Regards Sara
   

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2. c

   chris

   Surrey1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   food was delicious but took too long to be served and the food didn't all come at once.
   

   Plough - EffinghamResponded 1 day ago

   Thank you Chris for the review and feedback, this is not ideal I agree and we will feed this back to the kitchen. Glad you enjoyed the food though - when you got it !
   

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3. E

   Elke

   Surrey2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely renovated pub, brilliant servers which makes all the difference. Vegan options were great, overall lovely lunch spot.
   

   Plough - EffinghamResponded 4 days ago

   Thanks Elke for your 5 stars - sounds like you enjoyed your visit :). Hope to see you again soon.
   

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4. K

   Kath

   Surrey1 review

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We’ve been visiting The Plough in Effingham for many years, under previous ownerships, and have always enjoyed the food and service. Sadly, on our most recent visit, we noticed a drop in standards which was disappointing given its past reputation. The menu still offers a good selection and is averaged priced. While the food tasted okay, the experience was let down by a significant delay—we were warned of a 20-minute wait, which ended up being over an hour. When the Sunday roast finally arrived, the chicken was minimal and quite dry, and the pig in blanket was so overcooked it was difficult to cut. One even flew off the table during an attempt! The vegetable portion was surprisingly sparse—just a slither quarter of a carrot and parsnip, with no sign of the green beans, cabbage, or leeks that were meant to be included. With only 2 staff members serving and a third arriving later, it was difficult to flag the issue during the meal. When we finally raised our concerns after finishing, the waiter was apologetic and did his best, but the manager never responded directly. We had to ask again why our vegetables hadn’t been added. We were eventually told the missing vegetables were due to a miscommunication with the kitchen, and we were offered complimentary desserts, though we declined and asked for our non alcoholic drinks to be left off the bill to which they complied. It seems the pub is no longer owner-managed, and unfortunately, that change appears to have affected the overall quality. Our waiter tried their best under pressure, but the experience didn’t live up to the pub’s former high standards and as others have reviewed the manager is not right for the place - in fact even the clientele was not the same. We hope things improve, but for now, we’d hesitate to recommend it as we once did.
   

   Plough - EffinghamResponded on April 15, 2025

   Hello Kath, Firstly we're sorry to read about your recent visit to the Plough last Sunday, this is not our usual approach, we are taking steps to make sure this changes. Sunday was a challenge for us and we did have a longer than expected wait for food. The vegetables was our error as every dish should have a separate bowl of green beans, cabbage and leeks to accompany it and this was missed. We do always ask that you let the staff know that the food is not right and I understand you not wanting to bother the staff when its busy - but we don't mind especially if its affecting your visit. We are working on the communication as a team and feedback helps too! Thanks again for your feedback, if you want to discuss further please send us an email info (at) plougheffingham.co.uk Regards Sara
   

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5. W

   WARREN

   London2 reviews

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The service was very good, puddings were good but the main courses were generally average. Regrettably there were no local ales on draft, not sure we will hurry back.
   

   Plough - EffinghamResponded on April 7, 2025

   Hello Warren, We're sorry your recent visit was only 3 stars, we did run out of our popular Shere Drop this weekend, which was due to it being so popular in this beautiful weather! And its a shame your mains were only average, we do have a new menu coming soon if we can tempt you back ..... If you would like to discuss this more please email info (at) plougheffingham.co.uk Thanks again for letting us know your feedback. Regards Sara
   

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6. J

   Joanna

   London12 reviews

   2.0

   Dined on April 4, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very disappointing experience. Large table who were noisy and then chose to eat which meant our order was delayed and we waited over 90minutes to get fed. Staff were apologetic and gave us a complimentary bottle of wine. However this didn’t detact from a very poor experience.
   

   Plough - EffinghamResponded on April 11, 2025

   Thank you Joanna, for sharing your feedback. We're truly sorry to hear about your disappointing experience and the long wait for your meal. While we're glad our staff's gesture of a complimentary bottle of wine was appreciated, we understand it didn't make up for the delay. Your comments will help us improve our service, and we hope you'll consider giving us another chance in the future. Regards Sara
   

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7. A

   Alexandra

   London3 reviews

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent but the options for vegetarians who are gluten free were very limited. And the gluten free menu was confusing. The staff were amazing but it all felt a bit new and the wait wasquite long once the restaurant filled up. The music was very loud but very quickly turned down. An excellent evening
   

   Plough - EffinghamResponded on April 7, 2025

   Thank you for your review Alexandra, we're sorry you found the menu confusing, we are working hard on the menu with the staff so please bare with us. We have a new menu out this Wednesday and have some more options for vegetarians including the new delicious beetroot burger! Hope to see you again soon.
   

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8. C

   Carey

   Nottingham3 reviews

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening. The staff were really friendly and helpful - we felt welcomed and looked after. Food fantastic - a great menu which caters to many different requirements. Highly recommended
   

   Plough - EffinghamResponded on April 4, 2025

   Thanks Carey for your review, its great to hear you enjoyed your evening with us. Come back soon as we have a NEW menu starting Wednesday 9th April !
   

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9. C

   Carolyn

   London1 review

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We understood that it was going to be busy on Mother's Day. After arriving at 5pm for our booking, we waited for 1/2hr at our table during which time we weren't even given a menu nor offered any drinks. We were sat by the service station so should have been difficult to ignore - clearly not. When it became clear that we were not going to be offered a modicum of service or attention, we decided to cut our losses and left. So much for the Mother's Day special of being welcome with a glass of champagne and bread! Not even a glass of water
   

   Plough - EffinghamResponded on March 31, 2025

   We would like to apologise for the service you received on Sunday afternoon. This is disappointing to hear, and we will speak to the staff about it. We acknowledge our mistake and understand your 1-star rating based on your experience. We strive to ensure that all customers are greeted and handed menus within five minutes of arriving. Please contact us so we can speak with you directly. Regards Sara
   

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10. S

    Sarah

    London3 reviews

    5.0

    Dined on March 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Mother’s Day 5 course lunch. Great menu. Food was plentiful and tasty. Staff were friendly and attentive. Very enjoyable experience. Will definitely be returning.
    

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    Plough - EffinghamResponded on April 2, 2025

    Hello Sarah, Thank you for submitting a review, we really enjoyed Mothers day too the pub had a great atmosphere ! Thank you you for the full house and leaving us such wonderful feedback. See you soon! PS the large beer garden will hopefully be ready in June ! Regards Sara
    

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