Passero

Passero reviews from people who’ve dined at this restaurant. Based on recent rating.

1. M

   Marla

   Chicago2 reviews

   4.0

   Dined on April 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food is good, menu is limited. Service is good, but unnecessarily loud music. Note: They turned it down when we asked. Portions are enormous.
   

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2. B

   Brad

   Chicago4 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent as was the service. A little too pricey for my liking so won’t be but a couple times a year type of visit but with that said, very good place to go
   

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3. G

   Gloria

   Chicago12 reviews

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My guest and I were very disappointed in the service and management. Bad experience for a Saturday lunch when my guest ordered a salad without cheese (dairy allergy) and it was brought with cheese. When the busboy (not waiter/bartender assigned to our table) dropped it off, we immediately told him that it was ordered WITHOUT cheese so he took it back toward the kitchen area but clearly only scraped the cheese off the top and returned with the same salad, which we found more chunks of cheese lower in the salad and did not trust that they would make it over again. When the waiter/bartender finally (after a good 10 min.) decided to check on us, we explained the mishap and he said he would have them make a new one. That took another 10-15 min. as he chose to spend his time talking to the one customer sitting at the bar rather than paying attention to dining customers. At this point, we were so aggravated and lost our appetites. I asked the hostess to get the Manager and not only did she question me, but she told our waiter/bartender and he then came to our table with a bad demeanor and said that HE would tell the manager about the salad being made wrong. I then insisted that the Manager stop over and he reluctantly went into the back to look for her. That took another 10 min. and she then approached and said that she was aware of the issue and would "comp" our lunch. We told her we were not there for a free lunch - only to have a nice meal together while visiting and celebrating a birthday and it turned into a miserable experience. She never once apologized and actually seemed rude. I cannot recommend Passero - try any other of the great restaurants in downtown Arlington Heights!
   

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4. A

   Anita

   Chicago3 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food, good vibe. Love this place! Awesome peanut butter pie for your sweet tooth.
   

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5. c

   carlak VIP

   Chicago13 reviews

   4.0

   Dined on April 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always a great experience! Great food and service…..
   

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6. J

   Jeannette VIP

   Chicago35 reviews

   3.0

   Dined on September 11, 2020

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Good local, casual dining. Responsive service, good value for the money. Ample portions.
   

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7. CB

   CindyB VIP

   Chicago7 reviews

   5.0

   Dined on September 1, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter was very informative on the Menu and helped us decide. All choices were excellent
   

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8. w

   winendineme

   Chicago15 reviews

   3.0

   Dined on August 30, 2020

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I read great reviews so I was a little disappointed with our experience. We had a reservation for dining on the patio due to COVID. The table was unfortunately setup on a very uneven part which made it uncomfortable. Had to sit in a folding chair which was also not great and I would overlook that if everything else was spot on. I was most unhappy with our server who just about every time he approached our table he had an armful of dirty dishes that he was carrying. I would rather have a server take care of the bussing of tables and then give us the attention we deserve rather than stopping by on his way to dispose of dirty dishes, etc.. Also made it clear that there probably wasn’t a whole lot of hand washing going on by him. In a pandemic that is a turn off and potentially dangerous. I hope this is helpful
   

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9. KB

   KarenB VIP

   Chicago40 reviews

   4.0

   Dined on August 30, 2020

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food and service were outstanding. Ambiance of outdoor downing not the greatest but they are adapting the best they can with the pandemic.
   

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10. S

    Skatergirl

    Chicago3 reviews

    5.0

    Dined on August 28, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Haven't had a chance to eat at Passero's new location until now. Can't say enough about the food! Ricotta/honey app was amazing. Lobster risotto was another win. The gnocchi melted in my mouth. Cheesy garlic bread was very garlicky and piping hot from oven. Guitarist on Friday night gave a nice ambiance and server Ross was great! Can't wait to work my way through more of the menu soon
    

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