Palmers Fresh Grill

Palmers Fresh Grill reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sean VIP

   Western KY14 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It’s Easter and we understand it will be busier than usual. That is why we made reservations. They even had a sign that only seating for those with reservations so it would be expected they would prepare extra staff for this day. We waited an hour and a half for our food with no one letting us know why. We did flag the waiter down to have him go ask. After not seeing anyone after a few more minutes we flagged the manager. We spent two hours there to get our food. My food was good. My husband’s was not. I’ve had what he got several times before and it did not taste the same today. Very disappointing when you make arrangements ahead of time for a special occasion and it just doesn’t live up to the expectations.
   

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2. C

   Caryl lyn

   Unspecified2 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was fine, after we got it after waiting an hour. Kitchen was extremely backed up and overall super understaffed, especially for a holiday. After I got back home, later that night I became sick with an upset stomach
   

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3. H

   Haley

   New Orleans1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our food never came. We waited for 2 HOURS after ordering, then finally left without eating. It was Easter Sunday and the owner apologized saying they didn’t have enough staff to serve us. I will never go back. This used to be one of my favorite restaurants! Sad
   

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4. A

   Alan VIP

   Louisville8 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was the worst experience we’ve ever had at Palmers or a restaurant in general. Waitress wanted to be anywhere but working. She complained more than once that the kitchen wasn’t doing their job and then went on to say several members of the staff quit this past week including the general manager. Took over an hour to get our food. And one person in our group food never arrived. Waitress said owner was going to come talk to us, but never did. We finally paid for for everyone’s food and left. But it was the absolutely worst experience we’ve ever had. Note for management/owners - if you can’t handle the Easter rush then close the restaurant and don’t offer full menu and buffet. I’m sure some of the issues are related to some very poor decisions by management on planning for today.
   

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5. G

   Grace

   New York City5 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We were there on Easter. Sadly they were understaffed with waiters and I have a feeling in the kitchen too. It took over two hours to get very simple orders of waffles and scrambled eggs and bacon. The food and especially the bread was good. I felt very sorry for the wait staff. They were working so hard but it was impossible to keep up. I have been other times and it was great.
   

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6. h

   hays

   Denver2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All five in the party enjoyed…food was excellent!
   

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7. L

   Laureen VIP

   Louisville12 reviews

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, delicious food, and great atmosphere!
   

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8. L

   Leanne

   Las Vegas6 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We love the food at Palmers as well as the atmosphere!
   

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9. G

   Greg VIP

   Louisville21 reviews

   2.0

   Dined on April 4, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   Good food and service…if… you can stand the noise. I know they’ve tried to put baffles or noise cancelling in but the volume during dinner is crazy. Should try more with softening drop ceiling, etc.
   

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10. I

    Isabella

    Chicago1 review

    3.0

    Dined on April 4, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Was not greeted for at least 15 minutes. Was not busy enough in the restaurant to not be greeted within 5 minutes of being sat, coming from somebody who has worked in fine dining for over a year.
    

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