Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Overstory Rooftop Bar. - The Westin Atlanta Gwinnett reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. p

   preeti

   Orlando1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Horrible service with servers who have crazy attitude! First the burger and fries did not come with ketchup and we had to ask for it twice for 25 mins while the food was cold and over. Finally it arrives and a few mins later the server brings in a bottle of ketchup with attitude saying here is your ketchup to go!!!!! Had to talk to the manager and he was apologetic but experience ruined! It will be hard to come back here again.
   

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2. I

   Isabel

   New York City1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The worst experience I've ever had at a restaurant. The blond guy who served us was completely rude. We arrived at the restaurant a little after 1:30 pm. We ordered a bottle of wine and two appetizers, but when it came time to order our food, the waiter simply said, "The kitchen is already closed," and that it would reopen at 4 pm. Poor service. All of these comments about the place are completely true. It's a shame that such a beautiful place provides such disappointing service. The manager is a person who doesn't like his job. No one really likes their jobs. From the hostess to the manager, they work with such apathy that it leaves a lot to be desired. I always check the reviews of the restaurants I go to, but unfortunately I forgot to check them this time. You can find more information on Google. Everything they say is completely true.
   

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3. P

   Phillip

   Atlanta5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The view was great! We had a perfect sunset! The place was very well decorated and the seating was perfectly laid out . The food was very good as they are more like tapas and small dishes. Remember, this a bar style dinning so no huge options or plates. However, the skirt steak was cooked perfectly and tender and satisfying. We’ll for sure go again. If only it had late night club kind of like Sugar in Miami 😉
   

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4. K

   Kandy

   Atlanta2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   I had high hopes about this restaurant, the ambience was perfect. Unfortunately the food quality was poor, I had baked potatoes & steak; they were too dry and tasteless. My friend ordered flat bread & chicken curry, it was presented as pizza and the taste wasn't great.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 2 days ago

   Dear Kandy, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. A

   ALEJANDRA

   Atlanta3 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful view and is a great spot for social media photos. The food was delicious great service , but the experience was marred by an unfriendly bartender who didn’t seem to know how to make drinks. I hope they improve in that area!
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear ALEJANDRA, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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6. N

   Nene

   Unspecified1 review

   2.0

   Dined on April 18, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Everything was wonderful expect for the waitress
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 20, 2025

   Dear Nene, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive service experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. F

   Felicia

   San Francisco1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anika, the hostess was awesome. She seated us immediately.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 15, 2025

   Dear Felicia, Anika does an excellent job for us! She will be so glad to hear your compliments. We eagerly await your next dining experience with us! Best, Ashley Castillo Director of Food & Beverage
   

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8. D

   Dorothy

   Atlanta2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Very nice and classy atmosphere The food is okay I will come again when it’s warmer to experience the outside seating atmosphere.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 15, 2025

   Dear Dorothy, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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9. J

   James

   Atlanta1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The aesthetics, service and food in the Overstory were all incredible. The value was around $150 for my wife and I, we enjoyed the Yuca fries as an appetizer, my wife had the chicken curry which was prepared differently than we are used to but it was absolutely delicious. I enjoyed the fried red snapper over a plantain mash and it was fantastic. We both had craft cocktails and dessert. I recommend enjoying your meal indoors then taking the time after the meal to take in the view and take some photos. Our waitress even came out to take photos of us together. If you are looking for a beautiful place to have a special night with someone you love this is the place. To summarize. Food was fantastic, prices are relatively high but reasonable for what you receive and the service was incredible.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 15, 2025

   Dear James, We are passionate about delivering an exceptional experience to our valued customers. Your positive review is a source of immense joy for us, and we are honored to have had the opportunity to serve you. We eagerly anticipate welcoming you back soon. Thank you! Best, Ashley Castillo Director of Food & Beverage
   

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10. B

    Brianna

    Atlanta3 reviews

    5.0

    Dined on April 11, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Food was alright but the drinks were great! We got the snapper, which only had flavor once you added the sauce. Empanadas were very sweet. Burger meat was not seasoned BUT I loved the drinks haha. The vibe was perfect, not too busy around 7:30, it got a little busy towards the 9pm but it just added to the ambiance. Will definatley be back!
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on April 13, 2025

    Dear Brianna, We love hearing patrons say that they would join us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Ashley Castillo Director of Food & Beverage
    

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