O-Ku - Charlotte

O-Ku - Charlotte reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jeremy

   Columbus3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Overall disappointing. This restaurant is ranked in the top 100. First impression walking in was it is very very loud. I understand it’s in a historic building, but being ranked in the top 100 of the US comes with expectations. Waiter asked questions, ie what brings you in? Where are you from? But then didn’t listen to the answers. He was as inattentive to our understanding of the menu. A couple of the items we ordered foie gras and A-5 were what I expected and they were excellent, some of the best bites I’ve had. The sushi roll was also very good. The lobster teppanyaki was not very good at all. Many bites of the oyster mushrooms were tough and inedible the presentation of each dish was beautiful and as I expected. Dessert was Sata Andagi an Okinawan style donut hole served with miso Carmel. It was a very interesting taste profile that we enjoyed. We waited over 30 minutes for our dessert and the server apologized and we weren’t charged. Overall underwhelming and disappointing.
   

   O-Ku - CharlotteResponded 1 day ago

   Hi Jeremy! Thank you for taking the time to share your experience with us. We’re happy to hear that some dishes met your expectations, but we’re genuinely sorry to hear that the overall experience left you disappointed. We sincerely apologize for the lack of attentiveness from your server and the delay in your dessert. That’s not the level of hospitality we strive for, and we appreciate your patience in that moment. Your feedback about the noise level and the teppanyaki dish is also taken to heart—we’ll be reviewing these points with our team to ensure improvements are made. We know expectations are high for a top 100 restaurant, and rightly so. We hope you might give us another opportunity to deliver the full experience we’re known for. At Your Service, Lauren Bachar General Manager
   

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2. J

   Jennifer

   Charlotte1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most beautiful evening celebrating our daughter’s 14th birthday! The staff thought of everything. Our server, Anastasia was lovely! Thank you for a truly memorable dining experience! The entire staff made our daughter’s birthday so special!
   

   O-Ku - CharlotteResponded 6 days ago

   Jennifer - thanks for taking the time to leave us this thoughtful review. We are thrilled to know that the celebratory touches and Anastasia's service helped make the evening so memorable and special. We're glad to know that the birthday girl crushed that swim meet earlier this month too, and that you thought of us for the occasion albeit a few weeks belated. We look forward to seeing you and your family again soon!
   

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3. R

   Robert

   Dallas3 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was excellent all around. Best in the city… by a lot!
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hey Robert! Thanks for taking the time to let us know how excellent your experience was! We are thrilled to be considered the best in the city and look forward to seeing you again soon!
   

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4. M

   Margaret

   Des Moines2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tony, our server was amazing and the food was incredible.
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hey Margaret! Thanks for taking the time to shout out Tony's service. We're glad he helped make the experience memorable and look forward to seeing you again soon!
   

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5. R

   Ramon

   Unspecified1 review

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   To much noise for my taste. The rest was really great
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hi Ramon! Thanks for taking the time to leave us this review. We totally understand that the Oku vibe is not for everyone, and we sincerely appreciate the lovely review anyway and are truly glad to know that you enjoyed the food and service!
   

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6. T

   Taylor

   Mississippi3 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the best time! We were celebrating two birthdays and they messaged us before coming in asking what are favorite things are, and when we arrived to the table they had custom birthday menus for us with bags of chocolates and birthday crowns! The sushi was a 100/10 as always. I highly recommend O-Ku!
   

   O-Ku - CharlotteResponded on April 18, 2025

   Hey Taylor! Thanks for leaving us this awesome review. We are so glad to know you enjoyed your experience and look forward to welcoming you back soon!
   

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7. M

   Matt

   Charlotte7 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. This restaurant consistently provides fresh food made to order and quality service.
   

   O-Ku - CharlotteResponded on April 10, 2025

   Thanks for leaving us this excellent review, Matt! We are thrilled to know that the consistently great food and service keep you coming back! We look forward to seeing you again soon!
   

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8. A

   Alyssa

   Milwaukee4 reviews

   5.0

   Dined on April 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely 10s across the board- our server Justin was incredible. His menu knowledge was impressive and his timing of everything was beyond perfect. We felt taken care of from start to finish.
   

   O-Ku - CharlotteResponded on April 9, 2025

   Hey Alyssa! We were thrilled to finally have the opportunity to take care of you and Alex. Thanks for shouting out Justin's service - we're glad he helped make the experience a 10 out of 10! Thanks again for joining us to celebrate! We look forward to seeing you again soon!
   

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9. C

   Corinna VIP

   Charlotte3 reviews

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was good! The serving of food was a little slow but we weren’t in a hurry and was able to enjoy company more because of that! Our server was amazing! She did a great job with everything. Food was immaculate! Will be back soon!
   

   O-Ku - CharlotteResponded on April 8, 2025

   Hey Corrina! Thanks for taking the time to leave us this excellent review. We are glad you got to experience an enjoyable leisurely meal, and thrilled to know that not only was Anastasia's service so great but that the food was wonderful too. We look forward to welcoming you back soon!
   

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10. A

    Ashlee

    Charlotte4 reviews

    5.0

    Dined on April 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter Anastasia was amazing!! She made my birthday truly special!!!!!
    

    O-Ku - CharlotteResponded on April 10, 2025

    Hey Ashlee! Thanks for shouting out Anastasia's service! We are so glad to know she helped to make the celebration so memorable. We look forward to welcoming you back soon!
    

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