My Way Italian Steakhouse

Reseñas de My Way Italian Steakhouse de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Fort Lauderdale1 reseña

   5.0

   Comieron en 5 de febrero de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Martin, the manager, and George our waiter, couldn’t have been any better. Prompt, courteous, engaged in lovely conversation. My husband had the Sea Bass, which was excellent, and I had the Eggplant Rollitini which was prepared to perfection. I highly recommend this restaurant which just opened 3 months ago. Thank you Martin, for a lovely evening
   

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2. OT

   Comensal de OpenTable

   Miami1 reseña

   4.0

   Comieron en 4 de febrero de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Our waiter, Martin, was excellent and the staff was very attentive. Food was vg
   

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3. EE

   ElyseE

   Miami4 reseñas

   3.0

   Comieron en 28 de enero de 2024

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   The food was disappointing. I was expecting it to be much better than it was. It was also overpriced for what was served! The “signature “ dish very overrated as well as overpriced. The best part of the meal was the music and decor but when you are in a restaurant you would want the taste and value of the food to be the focal point of the meal.
   

   My Way Italian SteakhouseSe respondió el 5 de febrero de 2024

   Dear Elyse, We're sorry to hear our food didn't meet your expectations and felt overpriced. We aim for excellence in taste and value, so it's disappointing to learn we fell short. Your feedback is crucial for us to improve our offerings and pricing. While pleased you enjoyed the music and decor, we agree that the food should be the highlight of your visit. We'd appreciate the opportunity to make this right and invite you back for an experience that truly reflects our standards. Please contact us directly for a better dining experience. Warm regards, Leo V. Marketing Manager, My Way Italian Steakhouse
   

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4. DS

   DeniseS

   Miami8 reseñas

   1.0

   Comieron en 28 de enero de 2024

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   UNDERSTAFFED ..Hostess which was also the bar tender, also took us to table and we placed order immediately, with her, steaks took 50 mins to be served, drinks took 30 mins…4 songs are playing over and over again ….tacky place cheap polyester napkins and terrible glasses…steak served on wood board with juice dripping everywhere….ordered with bernaise sauce which was replaced without consultation with pepper sauce, then told we ran out…the piece of meat was decent, however is was cremated thick, pitch black, carcinogens flying all over…they automatically add 20% tip to bill which is never presented to you, they just come and tell you the price with a credit card scanner, then they ask if you want to add tip? 🤣🤣 without presenting a check…unbelievable set up, bathroom is so dark I mean almost black, with no paper towels in bathroom stall or ANY SOAP..really disgusting considering these people are serving food..
   

   My Way Italian SteakhouseSe respondió el 31 de enero de 2024

   Dear Denise, We are deeply sorry to read about your recent experience at our restaurant. It's clear from your feedback that we did not deliver the high-quality experience we pride ourselves on, and for this, we sincerely apologize. Please be assured that the issues you faced, such as understaffing, the long wait for food and drinks, repetitive music, and the less than satisfactory table settings, are not typical of our establishment. We value your feedback immensely as it helps us identify and rectify such anomalies promptly. The mishandling of your steak order and the unexpected sauce change are especially concerning, as is our failure to maintain the ambiance and hygiene standards in our facilities. Additionally, we are taking your feedback on the billing process very seriously and are reviewing our procedures to ensure they are transparent and customer-friendly. We are committed to not only addressing these issues but also ensuring they do not recur. More importantly, we would like to offer you a special gesture to make up for your less than satisfactory experience. We would be grateful if you could give Leo a call at 305-766-9447. We have something special in mind and would appreciate the opportunity to personally ensure your next experience with us is a delightful one. Thank you for bringing these matters to our attention. We look forward to the opportunity to restore your confidence in our restaurant. Best regards, Leonardo Villalobos Marketing Director My Way Italian
   

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5. MP

   MarioP

   Chicago5 reseñas

   2.0

   Comieron en 28 de enero de 2024

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   The ambience of the restaurant was well but that was about it. They were understaffed out of Captain Morgan rum and then when we ordered our sale as they came back five minutes later, informed us that they were all out of lettuce. The server that came to inform us not our waitress asked if we wanted a pizza instead. the answer was No! We then waited at least 20 -30 minutes to to get our meal, which my $130 cowboy steak was cold Was not happy with the total experience 
   

   My Way Italian SteakhouseSe respondió el 5 de febrero de 2024

   Dear Mario, We're sorry your experience at My Way Italian Steakhouse didn't meet expectations. Issues like running out of Captain Morgan, a lettuce shortage, and delays, including a cold cowboy steak, fell short of our standards. These mishaps affected your visit, and for that, we apologize. We aimed to offer alternatives, yet understand they didn't align with your preferences. Your feedback is crucial, and we're actively working on staffing and inventory improvements to enhance our service. We're committed to rectifying these issues for a better dining experience. Thank you for your feedback, and we hope to regain your trust. Warmly, Leonardo Villalobos Manager, My Way Italian Steakhouse
   

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6. P

   Pinhead

   Fort Lauderdale4 reseñas

   3.0

   Comieron en 28 de enero de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 2
   4. Ambiente 4

   Nice place n ambien. Food was good but over priced n smaller portions. The wait for service was ridiculous- we almost left. Not nearly enough wait staff and they weren't even that busy.
   

   My Way Italian SteakhouseSe respondió el 5 de febrero de 2024

   Dear Guest, Thank you for visiting My Way Italian Steakhouse and for your feedback. We're glad to hear you enjoyed the ambiance and food, though we're disappointed to learn about your concerns regarding pricing, portion size, and the wait for service. Our goal is to provide exceptional dining experiences, and it seems we fell short. We're addressing the staffing issue to improve wait times, even during peak hours. We value your input and are reviewing our pricing and portions to better meet our guests' expectations. We hope to welcome you back for a more seamless experience. Warmly, The Management Team at My Way Italian Steakhouse
   

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7. OT

   Comensal de OpenTable

   Nueva York1 reseña

   5.0

   Comieron en 14 de enero de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food great ambiance and great waitress. Will definitely visit again
   

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   My Way Italian SteakhouseSe respondió el 18 de enero de 2024

   Thank you for your glowing review! We're delighted to hear that your experience at our restaurant was such a positive one, with the food, ambiance, and service all meeting your expectations. Our team, especially your waitress, will be thrilled to know their efforts have been appreciated. We aim to create a memorable dining experience for every guest, and it's wonderful to hear we've succeeded with you.
   

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8. OT

   Comensal de OpenTable

   Toronto1 reseña

   5.0

   Comieron en 7 de enero de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We very much enjoyed our dinner Food was delicious & we can’t wait to go back
   

   My Way Italian SteakhouseSe respondió el 18 de enero de 2024

   Thank you so much for your wonderful review! We're absolutely thrilled to hear that you enjoyed your dinner at My Way Italian Restaurant. It's heartening to know that our food made a delightful impression and has you excited for a return visit. Our team puts a lot of love and care into preparing each dish, and it's rewarding to see this reflected in your experience. We can't wait to welcome you back and serve you more delicious meals.
   

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9. SD

   SimpleDiner123

   Chicago65 reseñas

   3.0

   Comieron en 5 de enero de 2024

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   We had a reservation in advance to celebrate a birthday. Wanted to support a new restaurant only to get there and find out that there is a huge banquet party from an organization in three huge tables right next to our booth. They had speeches and announcements and songs and a photographer. We really felt like we couldn’t even talk or laugh to interrupt their presentation, which went on for quite a long time – most of our meal. Would have appreciated the restaurant calling us in advance, and telling us what we’d be sitting next to as it would’ve made us come another night. Our server was nice and accommodating – the New York strip ordered was excellent, the Frank’s special chicken Parmesan was not as good as anticipated. And was supposed to be served with spaghetti, not mostaccioli or rotini. After questioning our server, he kindly said he would get the correct spaghetti. By the time the spaghetti came the chicken Parm was ice cold And had to take it all home. Hopefully it tastes better the second day. And other little details: The air conditioning was freezing cold. We asked the hostess if she could please turn it up as it was blowing, and all she said was yes, it’s so cold I know. But I have no way they don’t let me turn it up. In the ladies room, there was no soap by the sink and one of the toilets was broken so with a large group there of all women with one bathroom stall – that was tough, especially knowing staff or guests couldn’t wash their hands with soap. So overall – not the experience we had hoped. At least the stake was good for the birthday person but even one of the desserts we ordered- the cannoli- not very good for an Italian steakhouse. Disappointed. 
   

   My Way Italian SteakhouseSe respondió el 18 de enero de 2024

   We're truly sorry your visit didn't meet expectations, especially on a special occasion. Our aim is to provide a comfortable, enjoyable dining experience. We appreciate your comments on the ambiance and restroom facilities and will address these issues immediately. We're also looking into better communication for future reservations. Thank you for acknowledging our server and the New York strip. We hope you'll give us another chance to deliver the experience you deserve.
   

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10. DC

    DoronC VIP

    Miami97 reseñas

    5.0

    Comieron en 30 de diciembre de 2023

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    First time at this restaurant and definitely will not be the last we loved it the food the service
    

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