M Italian

M Italian reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jerry VIP

   Cleveland18 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great restaurant. Sitting on the patio is lovely and fun. Service is stellar and food was plentiful and appealing. We did send potatoes back because they were too spicy for the Marsala sauce but new ones were returned quickly that were beautifully plated and delicious. Highly recommend.
   

   M ItalianResponded 3 days ago

   Thanks for visiting us, Jerry! We're thrilled to hear that you enjoyed your dining experience at M Italian. It's fantastic to know that you appreciated our patio setting and found our service to be stellar. We're especially pleased that our new chef's creations were up to your taste. We apologize for the initial issue with the spicier potatoes and appreciate your patience. We hope to see you again soon!
   

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2. M

   Micah

   Denver1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The quiche was not very good and the service was a bit lacking. The salted caramel gelato delicious.
   

   M ItalianResponded 3 days ago

   Hi Micah, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our quiche and gelato, but we're sorry to hear that you found our service and the quality of our quiche not up to your expectations. We strive to provide a memorable dining experience for all our guests and it seems we fell short this time. Your comments will definitely be taken into consideration as we continuously work on improving our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team at M Italian
   

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3. R

   Russell VIP

   London13 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Unfortunately I had to send my food back because it was cold which was a shame. In fairness the server looked after us well and they replaced my meal which was good the second time around.
   

   M ItalianResponded 5 days ago

   Thanks for visiting us, Russell. We're sorry to hear that your food was cold and that the replacement didn't meet your expectations. We always aim for impeccable service and it's unfortunate that we fell short this time. We appreciate your understanding and patience, and we're glad to hear that you found our server to be attentive. We hope to have the opportunity to serve you again and provide you with a better experience.
   

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4. J

   Jerry VIP

   Cleveland6 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My party of 4 had a truly exceptional time at M Italian in Chagrin Falls. This is the 3rd year in a row that we have celebrated Easter here. We always leave feeling elated and very satisfied. We had a wonderful server in Gabriella. You have a true gem in Gabriella. We hope to visit M in the very near future.
   

   M ItalianResponded 5 days ago

   Hello Jerry, Thank you so much for your kind words and for choosing to celebrate Easter with us at M Italian. We're thrilled to hear that you and your party had a truly exceptional time with us. It's always a pleasure to serve you and we're delighted that you've returned to us for your 5th visit. We're delighted that you feel satisfied and elated after your visit. We look forward to welcoming you back very soon. Best Regards, The Management Team
   

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5. M

   Megan VIP

   Cleveland2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Went with husband and 3 kids. Server was sweet, food that we got was good but service was so slow that we only got appetizers and had to make more food at home. Not sure if this experience is common.
   

   M ItalianResponded 5 days ago

   Thanks for the feedback, Megan. We're glad to hear that you and your family had a good time at M Italian. We're sorry to hear about the slow service you experienced during your visit. We strive to provide efficient service and delicious food to all our guests, and we'll certainly take your feedback into account as we continue to improve. We hope to have the opportunity to serve you again soon.
   

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6. OT

   OpenTable Diner

   Cleveland2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The server seemed new, or we were a pick-up table outside of his section. Server presence was not there. Took a while to order entrees. The drink I ordered before our dinner arrived... didn't arrive until I asked for it a second time and after being nearly finished with the meal. Drink was definitely forgotten. I'd understand it being a holiday. But the restaurant was not full or all that busy. Uncertain if the drink sat or not and was strained over fresh ice. But it arrived almost immediately. Overall experience was ok... Service was sub-par.
   

   M ItalianResponded 5 days ago

   Hey, Thank you for taking the time to share your experience at M Italian. We're sorry to hear that we didn't meet your expectations on this occasion. We strive to provide a memorable experience for all our guests and it seems we fell short. We apologize for the issues you experienced with the service, specifically with the drink order and the delay in serving. We also regret the issues with the drink's quality. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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7. p

   patrick

   Cleveland1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and atmosphere. Would take my family and friends back to M Italian!
   

   M ItalianResponded 5 days ago

   Thanks for the review, Patrick! We're thrilled to hear that you enjoyed our food and atmosphere at M Italian. We truly appreciate your kind words and high ratings. We're grateful for your support and your recommendation to your friends and family. We look forward to welcoming you and your friends back soon!
   

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8. M

   Martine

   Cleveland12 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Brunch offerings were a nice variety. We had a party of three and each of us were quite pleased with our selections! Allison provided wonderful service.
   

   M ItalianResponded 5 days ago

   Thanks for the review, Martine! We're thrilled to hear that you and your party enjoyed the variety of our brunch offerings and found our selections to be satisfactory. It's great to know that our team provided wonderful service. We strive to make every visit to M Italian a memorable one. We look forward to serving you and your friends again soon!
   

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9. S

   Sue

   Cleveland3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Easter brunch. Service was excellent and very reasonable. Highly recommend!
   

   M ItalianResponded 5 days ago

   Thanks for the review, Sue! We're thrilled to hear that you enjoyed our Easter brunch and found our service to be excellent. Your high recommendation means a lot to us. We look forward to serving you again soon at M Italian.
   

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10. C

    Carla VIP

    Cleveland20 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Harper, our server, was excellent. Look forward to coming back.
    

    M ItalianResponded 5 days ago

    Thanks for the review, Carla! We're thrilled to hear that you enjoyed your visit to M Italian. It's great to know that our team was able to provide excellent service. We always aim to deliver the best for our guests, and your feedback will help us do just that. We look forward to welcoming you back soon. Best regards, The Management Team
    

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