Eataly Soho

Eataly Soho reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Amy

   New York City1 review

   3.0

   Dined on April 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointed all around based on the reviews that brought us here in the first place. Our waiter only spoke to us twice the entire time we were there - once to take our order and 90 minutes later to ask if we wanted dessert. It wasn’t even crowded so where was he for 90 minutes? Food was meh - bolognese was dry, no one, including our absent waiter, offered fresh parm or pepper for our dishes. The music was weird and so loud. $150 for 3 people - not worth it, won’t go back.
   

   Eataly SohoResponded 4 days ago

   Ciao Amy, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience was disappointing, this is far from the level of service and quality we strive to deliver, and we apologize for the delays in service, lack of attentiveness, and any shortcomings with your meal. Your comments have been shared with our team so we can address these issues and improve moving forward. We'd love the chance to make things right. If you are open to it, please reach out to us directly. Grazie, Eataly SoHo
   

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2. A

   Anita

   New York City3 reviews

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was wonderful, quick receipt of our food and drinks. Everything was fresh and hot. We ordered calamari for an appetizer and it was delicious but it was a little disappointing that the plate was filled with fried zucchini sticks under the few pieces of calamari. For the price you’re paying for the appetizer, it would’ve been better if there was more of the actual calamari and not the extra “filler”
   

   Eataly SohoResponded 4 days ago

   Ciao Anita, Thank you for your feedback. We are happy to hear you enjoyed the quick and efficient service. We are sorry to hear that the calamari dish did not meet your expectations. We will provide this feedback to our kitchen to ensure better results for next time. Grazie, Eataly SoHo
   

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3. P

   Patricia

   Washington DC3 reviews

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Go there for both the restaurant and specialty market. A gem with authentic items you don’t often see
   

   Eataly SohoResponded 4 days ago

   Ciao Patricia, Thank you for your positive review! We are thrilled to hear you enjoyed the atmosphere and authenticity of our restaurant and market. We hope to see you again soon. Grazie, Eataly SoHo
   

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4. G

   Gary

   Seattle2 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   One of the best green salads I’ve ever had and the Margarita pizza was as good as any I’ve had anywhere. Disappointed they serve ice tea from a bottle and no coke products.
   

   Eataly SohoResponded on April 14, 2025

   Ciao Gary, We appreciate your positive feedback. Thank you so much for taking the time to write this review about your recent experience at Eataly Soho. We are happy to hear you enjoyed our Verde salad and Margarita pizza! We hope to have you dine with us again soon! Best, Eataly Soho
   

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5. OT

   OpenTable Diner VIP

   Phoenix2 reviews

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was overpriced and crazy underwhelming. Shockingly so.
   

   Eataly SohoResponded on April 14, 2025

   Ciao, Thank you so much for sharing your feedback with us. We sincerely apologize for falling short of your expectations during your visit, particularly regarding the service and communication from our team. As a newer location, we are continuously striving to improve and greatly value your words. Please know we are actively working with our staff to ensure every guest feels welcome and enjoys a memorable experience while dining with us. We truly appreciate your time, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Eataly Soho
   

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6. A

   Amelie

   New York City9 reviews

   2.0

   Dined on March 31, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was not good. Food was mixed. The salad was fresh, the chicken was dry, the pasta was good.
   

   Eataly SohoResponded on April 2, 2025

   Ciao Amelie, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the food and service. We would love the opportunity to make things right. If you are open to it, please reach out to us so we can learn more and ensure a better experience next time. Grazie, Eataly SoHo
   

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7. S

   Shea VIP

   Columbus4 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super cute spot to stop and have lunch. My kids loved their kids pizza, which was huge! And we had their salad and aperol spritz. Definitely would recommend for a group.
   

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8. K

   Kwilli

   New York City14 reviews

   4.0

   Dined on March 30, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I was with a table of eight so we experienced a good variety of the menu. The steaks were cooked to order, seared nicely and juicy (but overpriced at $85 for the ribeye). The chicken Milanese was dry, the Cacio e Pepe spaghetti was served cold. The staff was very accommodating to our needs. Overall we enjoyed the meal, the service and ambience.
   

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   Eataly SohoResponded on April 2, 2025

   Ciao Kwilli, Thank you for taking the time to share your experience with us. We are delighted to hear that you and your party enjoyed the variety of our menu, as well as the service and ambiance. We appreciate your feedback regarding the Chicken Milanese and Cacio e Pepe, and we sincerely apologize that these dishes did not meet your expectations. We will provide your feedback to our team. We hope to have the opportunity to welcome you back soon for an even better dining experience! Grazie, Eataly SoHo
   

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9. H

   Helen

   New York City9 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Authentic Italian food and great display. Have live band but a bit too loud.
   

   Eataly SohoResponded on April 2, 2025

   Ciao Helen, Thank you for taking the time to write this. We are pleased to hear that you enjoyed our food. We also appreciate your additional feedback on the atmosphere. We look forward to seeing you again in the future! Grazie, Eataly SoHo
   

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10. K

    Kristie

    New York City1 review

    5.0

    Dined on March 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful evening with friends and delicious food. Our server was excellent and attentive, the food was amazing. First time in the SoHo location and definitely will be back!
    

    Eataly SohoResponded on March 30, 2025

    Ciao Kristie, Thank you so much for your kind words and wonderful feedback. We are delighted to hear that you and your friends had such an enjoyable evening with us and that your first experience at our SoHo location was a memorable one. It is fantastic to hear that the food and service exceeded your expectations. We look forward to welcoming you back soon for another amazing experience! Grazie Eataly Soho
    

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