Kona Grill - Tigard

Kona Grill - Tigard reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dawn VIP

   Phoenix18 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Strange night. Out of ALL sushi and some other items. Hardly anyone in the restaurant but service was extremely slow. What we were able to order was really good. Hope they can turn it around.
   

   Kona Grill - TigardResponded 2 days ago

   Hey Dawn, Thank you for taking the time to share your experience at Kona Grill - Tigard. We're glad to hear that you found our food good - we always strive to provide a delicious dining experience! We're sorry to hear that you experienced slow service and found our staff to be less than attentive. We always aim to deliver a quick and efficient service to all our guests, and we're sorry we fell short during your visit. Your feedback is invaluable to us, and we'll definitely use it to improve our service. We hope you'll give us another chance to make your next experience better. John AM
   

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2. S

   Sandy VIP

   Portland2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   We recently dined at Kona Grill. The restaurant design is attractive, and the menu is extensive with a wide variety of options. There were also many happy hour choices at reasonable prices. Unfortunately, the food was disappointing. We had to change our order 3 times due to the unavailability of options. There were no sushi rolls or raw fish sushi options available. This represented a significant portion of the menu choices. The alternative food choices (calamari, prime rib and shrimp) were over cooked, with minimal accompaniments. I hope they are able to make improvements, as it appears there may be potential for this new restaurant in the future.
   

   Kona Grill - TigardResponded 2 days ago

   Thanks for the feedback, Sandy. We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We take pride in our menu variety and are disappointed to hear that it wasn't reflected in the food selection you received. We also apologize for the inconvenience you faced with the sushi menu. We're glad you enjoyed our happy hour and hope it helps to improve your future dining experience. We appreciate your honesty and will use your feedback to improve. John AM
   

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3. E

   Ellen VIP

   Seattle2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Staff not well trained. Sat for dinner, took 20+ minutes to place order, everything on menu extremely over priced. Ended up closing out drinks and leaving. They didn't even know how to mark us as "arrived" on open table so am having to sort out how to get that reversed. Don't recommend.
   

   Kona Grill - TigardResponded 6 days ago

   Thanks for visiting us, Ellen. We're truly sorry to hear about your experience. We take pride in our staff's knowledge and training, and it's disappointing to hear that we fell short during your visit. We understand how frustrating it can be to wait for a meal and not have it up to your standard. We also apologize for the confusion with open table. We'll ensure to use this as an opportunity to improve our service. We hope you'll give us another chance to show you the quality dining experience we're known for. John AM
   

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4. L

   Lisa

   Seattle7 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Easter brunch was awkward. They only had the buffet menu which was ok. But they brought everything to everyone in like rounds. It was clear this was their first time doing a brunch buffet. Also there was no dessert so that’s always disappointing! The food overall was ok.
   

   Kona Grill - TigardResponded 5 days ago

   Thanks for visiting us, Lisa! We're glad to hear that you enjoyed our buffet and found our service efficient. We apologize for the awkwardness of the Easter brunch and the absence of dessert. We're always working on improving our buffet and dessert selection. We hope to see you again soon at Kona Grill - Tigard for another memorable brunch. - John AM
   

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5. T

   Tina

   London1 review

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   1st time there. Would go again. Meatball appetizers were tasty. I had the 6 oz filet w/ sweet chili green beans & whipped potatoes. It was all very good! My companion had the Sweet Bleu salad with shrimp & was really pleased. We went all out & ordered dessert too. I had no idea the “slice” of carrot cake would be as big as my head! Also very tasty. Impossible to finish! Service was prompt, courteous & friendly. Will probably take friends to try soon. Enjoy!
   

   Kona Grill - TigardResponded on April 20, 2025

   Thank you so much for your awesome review, we are glad you liked the food. we look forward to seeing you when you return with your friends! John AM
   

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6. W

   Will

   Unspecified1 review

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food is very lacking. $150 for a family of 4 with no alcohol or appetizers. Steak was grocery store bad. Entrees pretty small. Ordered the “recommended” green beans and they still had the stems attached. Kids loved the “orange bear” but otherwise unimpressed.
   

   Kona Grill - TigardResponded on April 14, 2025

   Hey Will, We're sorry to hear about your disappointing experience at Kona Grill - Tigard. We take pride in our food and it's disheartening to hear that we didn't hit the mark this time. We're also sorry to hear that our entrees and green beans didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our offerings and service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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7. t

   traci

   Portland6 reviews

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The first time here was fantastic, this time it was just OK. We liked that on the $39 special you can select your salad, desert and entree instead of being stuck with what they group together. However, my husband doesn’t like wine and he was not able to substitute a beer. Seems beer is cheaper than wine so that’s strange. At 6pm a DJ started and the music was so loud and not the style one would expect from a fine dining restaurant. We felt like we were at a nightclub and it was way too loud! On top of it a bunch of little girls were running around. Service was extremely slow. They even ran out of water glasses and weren’t even crowded yet. It was only 5:30. They need to ditch the DJ!
   

   Kona Grill - TigardResponded on April 14, 2025

   Thanks for the review, traci. We're glad to hear that you enjoyed your first visit to Kona Grill - Tigard. We appreciate your feedback on the DJ and the music volume. We'll certainly take your comments into consideration as we continually strive to improve our guests' experience. We apologize for the slow service you experienced and the mix-up with the wine selection. We hope to have the chance to serve you again soon, and provide a more seamless experience. please send an email to gm.tigard@konagrill so we could discuss further opportunities
   

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8. S

   Steven VIP

   Central Coast6 reviews

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   They place looked cool, chic. We were promptly seated. We were informed that a lot of the drinks we wanted were unavailable! Then we ordered food, then they started to say they weren't available or were out of it. It was only 5:30 pm! I thought the prices were steep! Not a place to take kids if you are looking for a family conscience dinner. My ribs were slightly warm, but I didn't complain. The servers were nice though. No fault of theirs. Probably won't go back.
   

   Kona Grill - TigardResponded on April 14, 2025

   Thanks for the review, Steven! We're glad to hear that you found our place chic and our staff courteous. We're sorry to hear about your experience with the unavailable drinks and food availability. We aim to provide the best experience for our guests and it seems we fell short. We appreciate your feedback and will use it to improve. We hope you'll reconsider and give us another chance to impress you and your family in the future. Please reach out to gm.tigard@konagrill for another visit Best regards, Kona Grill - Tigard Management Team
   

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9. K

   Kathey

   Portland3 reviews

   3.0

   Dined on April 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was my daughters Birthday but no mention of . I thought she would offered something like a desert but nothing so disappointed
   

   Kona Grill - TigardResponded on April 10, 2025

   Hi Kathey, Thank you for choosing Kona Grill - Tigard to celebrate your daughter's special day. We regret to hear that we missed the mark on your special occasion. We understand your disappointment and we sincerely apologize for any inconvenience. We are always striving to provide a memorable experience for our guests and it seems we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continuously work on improving our service. We hope you will give us another chance to make it up to you in the future. Best, The Management Team
   

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10. T

    Toby

    San Francisco1 review

    1.0

    Dined on April 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Under staffed, sat down and took 45 mins for them even to take our order, then another 45 mins to get our food. All but one entree was over cooked, my chicken was actually burned and so tough I could not eat it. The waitress never came over to check on us nor could we get her attention. You pay at your table so they never come and check in. All around a very terrible experience. A waste of money.
    

    Kona Grill - TigardResponded on April 10, 2025

    Hi Toby, We're truly sorry to hear about your recent experience at Kona Grill - Tigard. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. It's especially concerning to hear about the wait times and the quality of our food. We take your feedback seriously and will work on improving these areas. We hope that you will give us another opportunity to serve you better in the future. Best regards, The Management Team
    

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