Jacks Monterey

Jacks Monterey reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kimberly

   Central Coast1 review

   4.0

   Dined on December 25, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I initially made our reservation for Jack’s as my party I’ll enjoy cioppino. Unfortunately upon arrival, we came to learn that the cioppino did not include crab. Our table of eight all concluded that it is not a cioppino if it does not have crab… so nobody ended up ordering the cioppino. In addition, we were seated right next to the hostess stand with many distractions as well as the outside door nearby, which can was in constant use so we were burst with the cool air. Once the restaurant was in full swing, the amount of body heat seemed to tone that down. The room was very entertaining and lively which everyone very much enjoyed. Our waiter Jesus did a fabulous job overall I’d give it a four star.
   

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2. M

   Margarita

   Central Coast1 review

   2.0

   Dined on December 14, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We went to Jack's for my birthday. It was a group of 6 people. The food was good but the service was awful. The server took our order and then we waited around 40 minutes for our food. We enjoyed the food but we waited for around 30 min after we all finished for the check. Our server was nowhere to be found. I had to go to the bar and ask for the check and even then we waited another 15-20 min until our server came. Overall, it was not a great experience, and I probably won't be coming back.
   

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3. A

   Andrew

   San Francisco58 reviews

   2.0

   Dined on November 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Friendly service but one busboy delivered dessert, turned around and left our entrees on the table. Noah happened to walk by afterwards and noticed our table. He looked perplexed as to why no one cleared for us and he promptly cleared. Kudos to him. I mentioned this to the front of the house and she said she’d mention it to her manager. Incidentally she was very kind to give us our requested table. Except for the prime rib, food was lukewarm not hot. Good beet salad and bisque and halibut would’ve been better if it were hot. Pumpkin pie was still thawing. Crust was cold. For the price including tip we will have to take a pass on this for next thanksgiving.
   

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4. S

   Shelly

   Central Coast1 review

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jack's has a beautiful setting, service was excellent and the food was delicious! Very reasonably priced, as well.
   

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5. A

   Ashley VIP

   Sacramento9 reviews

   5.0

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Antonio was an excellent server and the support staff was very friendly and quick to respond to any request. We went for my daughter sweet 16 birthday. we will be back!
   

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6. D

   Delene

   San Francisco5 reviews

   5.0

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve stayed at the portola hotel for the last 4 nights and have been to Jack’s multiple times in that time. The staff is flawless. Lex, Jasmine, and Matt (to name just a few!) are amazing. They go out of the their way to be helpful, kind, and informative. Food is delicious, and worth the cost. Will absolutely return.
   

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7. D

   Deb

   Central Coast1 review

   2.0

   Dined on August 24, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Was not a restaurant but tables in the hotel lobby, not what we expected for a 4star hotel dining experience
   

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8. F

   Foodies VIP

   Naples81 reviews

   3.0

   Dined on August 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Too noisy. Server must be new. No clue about food sizes. Made uninformed recommendations. Likely not going back
   

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9. JM

   JhoannaM

   Central Coast2 reviews

   3.0

   Dined on May 6, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Our server decided to give us less than an hr to enjoy ourselves. I had just barely order my second drink. After just delivering it she just dropped the check without ever asking if we needed anything else at all. I said that’s very poor service. Me and hubby decided to just pay and go next door to Marriott for a couple drinks more and dessert since I guess we couldn’t have at jacks. Our Marriott server was soo attentive. I regret not just going there for our entire dinner , we been to portola a few times since we are local and had never have such bad service. Will think twice to come back.
   

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10. OT

    OpenTable Diner

    London4 reviews

    2.0

    Dined on April 6, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service was very slow, food average and very overpriced
    

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