High Rail

High Rail reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Reginald

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my time at Highrail today. Claire was an excellent waitress.
   

   High RailResponded 5 days ago

   Dear Reginald, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Claire. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great visit. Best, Restaurant Management
   

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2. V

   Von

   San Francisco1 review

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   The greeter at the door was super nice, she had amazing energy which made my group excited to try the restaurant out for the first time. I loved the decor and how well put together the place looked the place had a very chill atmosphere overall, however the service once we got to our table was poor and the entrees were not that good we enjoyed the appetizers but the actual meals we had we just didn’t enjoy and had to take back two entrees and as a table rated our food experience a 5/10 also our server was really rude and didn’t know much about the menu to be able to assist us with recommendations or much of anything granted she was new but she still could have had better customer service in my eyes it also was my birthday weekend so I expected amazing but isn’t a bad place just wasn’t for me
   

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   High RailResponded on April 13, 2025

   Dear Von, We are dedicated to providing excellent food and service, so I am truly sorry that we fell short in these aspects. Your feedback, which outlines our strengths and areas needing improvement, is valued as it helps to drive positive change. Thank you for sharing your review, and we hope for the chance to make a better impression in the future. Sincerely, Restaurant Management
   

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3. L

   Lakisha

   San Francisco1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The hostess was nice & accommodating. Our waiter was very good too. The food & drinks tasted so good. Loved the view from the rooftop
   

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   High RailResponded on April 7, 2025

   Dear Lakisha, I'm delighted to hear you enjoyed our incredible service and breathtaking views. Your kind words inspire us! Our dedicated staff strives to create unforgettable experiences for every guest. We look forward to welcoming you back soon! Best, Restaurant Management
   

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4. K

   Krissia

   Raleigh1 review

   3.0

   Dined on April 4, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Beautiful view. Lower than average food, acceptable drinks
   

   High RailResponded on April 9, 2025

   Dear Krissia, We are dedicated to providing excellent food and service, so I am truly sorry that we fell short in these aspects. Your feedback, which outlines our strengths and areas needing improvement, is valued as it helps to drive positive change. Thank you for sharing your review, and we look forward to the chance to make a better impression in the future. Sincerely, Restaurant Management
   

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5. E

   Eileen

   Cleveland5 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food, drinks and service. We are definitely coming back.
   

   High RailResponded on April 5, 2025

   Dear Eileen, Thank you for choosing High Rail and for taking the time to write a review! We are so glad to hear that you enjoyed our culinary offerings, as well as our service. Our establishment aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Best, Restaurant Management
   

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6. T

   Tom

   Raleigh7 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very well designed restaurant with very good food. May try outside seating next time. We sat in a booth in the bar. The tables for two did not appear to be a good choice. We were told that the booths in the dining area were reserved for four. They were all empty at that time. Good service.
   

   High RailResponded on March 29, 2025

   Dear Tom, We are so glad to hear that you enjoyed our culinary offerings, as well as our service. Our establishment aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Best, Restaurant Management
   

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7. A

   Ashton VIP

   Washington DC3 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and staff was very attentive! We split 3 of the shared plate options and found that to be plenty of food!
   

   High RailResponded on March 23, 2025

   Dear Ashton, I'm delighted to hear you enjoyed your meal and our incredible staff. Your kind words inspire us! Our dedicated staff strives to create unforgettable experiences for every guest. We look forward to welcoming you back soon! Best, Restaurant Management
   

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8. K

   Keisha

   New York City2 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The signage to the restaurant can be much better. It was a little confusing finding the entrance to the restaurant because we entered street level which is where the restaurant sign is located. However it's on the 7th floor of a hotel but we were not able to access the floor using the hotel elevators without a key card. Thankfully a hotel patronage swiped their keycard for us. When leaving the restaurant we learned there is a direct elevator right up to the 7th floor when entering through the lobby (which is on the back side of the street entrance). Besides that, the restaurant was FABULOUS! Our resy was at 6pm which was more the laid back dinner crowd fast forward 2hrs when night fell and the city lights gleamed the restaurant took shape! The ambiance was wonderful. We had about 4 or 5 sharables between the 4 of us and it left us satisfied enough to forego dinner if we wanted to, but we didnt bow out. The menu is pretty limited however the food was EXCELLENT! Drinks were really good and the wait staff was very attentive. Dipped in and out when necessary giving us enough space to enjoy our company. Definitely going back!!
   

   High RailResponded on March 23, 2025

   Dear Keisha, We love hearing patrons say that they would join us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Restaurant Management
   

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9. EB

   EzbeidyB

   New York City6 reviews

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went on a rainy Sunday afternoon, and had a great time. Ordered both flatbreads and fell in love with the Italian one. The burger was great as well as the tuna bites. Overall the food was delicious, service was attentive and the drinks were delicious. The restaurant is gorgeous and we can’t wait to be back
   

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   High RailResponded on March 18, 2025

   Dear EzbeidyB, We are delighted to receive your five-star review, which indicates we have successfully provided an exceptional dining experience. Your recommendations are greatly appreciated. It brings us joy that you enjoyed your time with us, and we look forward to the chance to serve you again soon. Best, Restaurant Management
   

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10. TS

    TerrellS

    Washington DC9 reviews

    5.0

    Dined on March 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time dining here. Great view of downtown. I had a good time catching up with friends. The music was good too. Definitely a good Friday after work spot.
    

    High RailResponded on March 17, 2025

    Dear TerrellS, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Restaurant Management
    

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