Heroes West - Joliet

Reseñas de Heroes West - Joliet de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Ashley

   Chicago2 reseñas

   1.0

   Comieron en 16 de marzo de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   Service was alright at best, and it was NOT busy. Our appetizers arrived with our meal, and the appetizer platter ordered was received very last, and it took like 45 minutes to get the food. I'd almost be scared of how long it would take had they been busy. Buffalo Shrimp is chewy and seemed frozen and not the same fresh butterflied hand breaded with sauce like it used to be. The after taste almost seemed like they were going bad or freezer burned. Bone in wings were over cooked, Boneless wings were chewy, however the sauces were tasty! Fried pickles, cheese curds, and Burger were tasty, although the burger was over cooked. I'd compare the beef rolls to arbys meat texture except with no flavor, and soggy. (Maybe if they were brought out 1st like a typical appetizer they'd be fresher?) My drink was good but took 20 minutes to receive. Never once were we checked on during eating asking how anything is. You'd think if you have 2 full orders of shrimp with only 2 bites taken out of 2 shrimp (yes we got 2 because we had 7 people and everyone typically loves it, and only ONE beef roll was eaten from the platter, AND a separate order you'd see something was wrong. My family and I used to LOVE coming here. Service used to be impeccable. Food delicious and fast, and it has always been a busier crowd in the past. I hesitated on going because we had a similar experience about a year ago but not nearly as bad as today. A year ago put a bad taste in our mouths, and we wanted to bad for today to be better, but today was the icing on the cake. I dont typically leave bad reviews either, but I also firmly believe that you cannot fix something if you don't know it is broken.
   

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2. G

   Ginger & Michael VIP

   Chicago36 reseñas

   4.0

   Comieron en 8 de febrero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   It's your average bar food. Quick and hot.
   

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3. J

   Jennifer

   Chicago7 reseñas

   4.0

   Comieron en 17 de noviembre de 2024

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Short on wait staff, a few misses with orders and delays but mostly positive experience. Food was excellent.
   

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4. M

   Mark

   Chicago13 reseñas

   5.0

   Comieron en 14 de septiembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great sports bar for watching events. Food is a little high priced but tastes great.
   

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5. W

   Winni19

   Chicago3 reseñas

   5.0

   Comieron en 6 de marzo de 2024

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Hero’s West is a great place take visitors - excellent staff, management and accommodations.
   

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6. O

   Oneofmyfavs VIP

   Chicago19 reseñas

   3.0

   Comieron en 21 de enero de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   Our servers did a fabulous job of being attentive during a busy Saturday night. They even listened and took extra care checking on ingredients for our food allergies at the table.
   

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7. DS

   DarylS VIP

   Chicago6 reseñas

   1.0

   Comieron en 10 de diciembre de 2023

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Waited 45 minutes no service asked for servers 3 times. Finally got the manager on the way out. Will not go back
   

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8. j

   jrlookalke VIP

   Chicago31 reseñas

   5.0

   Comieron en 25 de octubre de 2023

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always great food and service! I had the patty melt, and it was the juiciest! Loved it!!
   

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9. DD

   DavidD

   Chicago6 reseñas

   5.0

   Comieron en 7 de mayo de 2023

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Good food and lots of it. A little Pricey, but it’s a ton of food. The hamburger I had was unreal.
   

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10. OT

    Comensal de OpenTable

    Chicago2 reseñas

    5.0

    Comieron en 19 de marzo de 2023

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Very good and great service would love to go back there and invite some friends as well. A great place to eat and have fun with family.
    

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